Artesian Spas

Regarding complaint ID of [redacted].   These are the items that took place regarding Ms. [redacted] hot tub cover order.  1.       Our Gen. Mgr. [redacted] had a very extensive 9 hr. back fusion surgery.   And a few of our accessory...

 orders fell thru the cracks, and did not get ordered.   One of those  being Ms. [redacted]  hot tub cover.2.       However, we  offered  to credit Ms. [redacted] credit card as we thought that was the quickest way to refund her money.   However, she told our store staff she would rather receive a check for her refund.3.       A check is available for Ms. [redacted] at our store today, Wednesday, Sept. 21st. and our store staff has informed her of such. Thank You for bringing this issue to our attention,  since  we have never had a Revdex.com complaint before until this.   Sincerely,[redacted]President

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Providing that the credit actually shows on my card.  I will return the filter to the business when that happens.