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Artesian Water Company

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Artesian Water Company Reviews (72)

Artesian Workers Blocking My Driveway
I come home from working to find my driveway blocked by Artesian Water Co workers. When I asked what was going on the worker’s reply was uninformative and curt. “Maintenance,” was his reply. They were actually on my property, in my driveway, in the ground, so I would imagine that something like that should warrant a phone call from the company to let someone know that this will be happening, but we received nothing.
Then when we call to find out what’s going on, they say they have no record of any reason why someone should be there doing anything, but they were definitely driving an Artesian Water truck. This company seems to have a track record of being staffed by rude a-holes that don’t know how to talk to people according to Yelp, BBB, and I’m sure many other platforms. As a business owner myself, I cannot imagine allowing anyone under my employ to be anything less than completely professional and respectful. So for them to allow this to be the norm is kind of appalling.

Dihydrogen monoxide!
Fresh, clean water, every time I turn a tap. Try getting that kind of service in the middle of the country from a well or the center of many big cities like Flint Michigan. Artisian offers waterline insurance which is a great help because the builders from our development were notoriously terrible on installation quality. Water! Who can live without out it? Artisian makes sure it is there when I need it.
Dihydrogen monoxide!

Please see Artesian's attached response.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am surprised at when a family emergency is present, you respond without expressing remorse or even empathyAs a company, the way you treat your customers in a time of crisis is appallingSending a letter when Mr [redacted] 's in the hospital does nothingA phone call from a computer to a home, where he obviously is not at because he is in ICU, does nothingAs his fiancée, I explained this all to you during this stressful and though time, you still- after taking my money- FORCE me to leave my fiancée ALONE in ICU for you to send someone out to turn the water back onSo now your inconveniencing me, during this time I need to spend with my family, then literally show no remorse for itNo apologies, no 5star customer service, just rudeness and inconvenienceIf something would have happened to my fiancée in the interim I was forced to leave for you to return service to my home for the waters paid, this would be unforgivableI feel that because your company has been inconsiderate, unempathetic, discourteous, appalling and flat out inconvenient in the attempt to help me and my family resolve this issue, all I am asking is a courtesy one time, for the FIRST TIME, a refund on my reconnection feeWhy? Because of lack of notificationIf the man you are trying to contact is in the hospital, and the phone calls were not working, why would you not send an email? Why would you not MAIL OUT A LETTER? If I would have know about this sooner I would have paid this billBut I was not notified, then I was inconvenience, and now I feel no empathy at all from this company during a very stressful and trying timeI am not pleased with these findings at allPlease refund my reconnection fee of to my fiancée's accountThat's is all I'm askingRegards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I read the response Artesian wrote to my complaint, I never have past due amounts I get paid biweekly and I split my monthly bill in 1/and pay accordingly to my paycheck Over the past to months Artesian has been over charging me and telling me they will not adjust my bill to a fair amount My monthly bill should be $it has not been there for months I cancelled my appointment with Catholic Charities because you can only use them 1x per year If I use them in January and Artesian continue to over charge me I would be at risk at a later time for REAL help I have been struggling to pay this horrendous water bill and now my other creditors are suffering Being a single mom of children this added expense leaves me struggling month after month I want an adjustment of the new charges the bill of $due in February I cannot pay even with the $plus monthly charges to Artesian Their meters know gallons of water did not leave my property why charge me as if my old running toilet extracted water from my property I just got my sewer bill from its lower than the previous year $meaning I do not have extraordinary water leaving my property why charge me month to month this horrendous bill and tell me there's nothing that can be done about it but pay this overcharge I was advised by Artesian it would be an additional $charge to have my meter check with Revdex.com getting involved I see they sent someone out and the problem has been magically solved No refund of the over charges for the past few months Please investigate their practices and help me lower my upcoming bill After learning my toilet was causing meter issues I turned that toilet off completely until I hired a professional Plummer to fix the flap which cost $ there was no way I incurred another $water bill from Dec to Jan I need your help in receiving a fair monthly bill for this water bill I'm responsible for paying in Feb I paid the erroneous last bill as promised I have exhausted all my funds I need help in stopping this company from robbing innocent new homeowners and telling us its our fault Regards,

Please see the attached company response along with a copy of the customer's bill If you need any further information, please let me knowThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business, Artesian, has not addressed the following issues: I did not receive any bills prior to December 2014, and Artesian, after reducing the quarterly payment is charging various late charges and interest on an amount not billed If I do in fact owe quarters at $61.70, the total due would be 246.80, not the amount they claim How is it possible to owe late charges and interest on amounts never billed?I still have not received a bill so there is no way to pay, even if I wanted to pay the amountThe Business has not adequately explained why there was no adjustment at the time of the first settlement In other words, how is it possible that the prior owner did not incur any water costs for "availability" and now, all of a sudden , without any request on my part, I am being inaccurately billed for "availability"?The Business has failed to adequately explain why they were unable to reasonably determine the correct billing amount until I filed this Complaint and why they should not be held liable for demanding monies through the US Mail for amounts they now concede were inaccurate and inappropriate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The resolution I am seeking is they should give one month advance notice via mail and via telephone calls and also thru notice on the residence to make sure customers are well aware if they are going to disconnect the service in case of no payments was received and since this is one of the basic necessity in household they shouldn't be able to disconnect the serviceThey should have system where if customers are having difficult time in making payments they should come up with payment arrangements where they don't have to pay wholesome amount and just minimum payment requiredThey need to mail another notice via mail advising customer of disconnecting the service if minimum payment if not received by so and so dateThanks

Company Response Concern ID of [redacted] 3/12/ [redacted] [redacted] We have been in contact with [redacted] and have been working with her to resolve her complaintWe have notified her that we will be repairing any landscaping or correcting any damage which occurred while installing an emergency water service at her property Our practice with any project such as this is to put back any landscaping, sidewalks, driveways, etcas close to the way it was before the work was doneDue to the winter weather we will not be able to complete this work until the springWe will continue to work with [redacted] until the job is completed One of the issues with completing work at [redacted] property was that the fence installed in the yard of the property (at [redacted] ***) was actually installed feet into the utility easementThis made our access to the easement difficult without having to remove the fence and it was determined we could do the work by accessing the easement through the gate of the fenceThat is not normally our practice and we are reviewing internally to prevent any issues in the future We are also currently in discussion as to whether the fence will need to be permanently moved out of the easement to prevent any access problems in the future

Please find Artesian Water's attached response to Ms***'s concern.Thank you

Company Response to Complaint ID# [redacted] By: Artesian Water Date: January 29, The reason why [redacted] did not receive any bills prior to December is because we had an incorrect mailing address on file Until then the bills were being sent to the forwarding address listed per the Cecil County parcel information [redacted] owes the minimum charge applicable per our tariff as filed with the Maryland Public Service Commission from the date he became owner of the property As such, $is owed for the days in the quarter in which he acquired the property and $for each of the quarters since, for a total of $ The corrected bill does not include any late charges or interest [redacted] ***’s corrected bills were mailed on January 22, Whenever Artesian is notified of settlement, we start the account in the new owner’s name as of the day of settlementIn this case, at the time of settlement, Artesian had not been notified by the new owner, previous owner or the attorneys handling the settlement that a change in ownership was going to take placeIt was not until May 2014, when the previous owner, Novo Realty LLC, notified Artesian of the sale of the property to [redacted] that we billed him from the day of settlement [redacted] LLC was responsible for payment of all water charges prior to the date of sale of the property to [redacted] *** [redacted] was originally billed the minimum charge at EDUs (equivalent dwelling units) based on the information regarding the use of the property as provided by Cecil CountyIt is Artesian’s understanding that Cecil County continues to reflect the property as EDUs for sewer billing that is handled by the CountyBased on the new information that this property is being renovated to a single family dwelling, given by [redacted] ***, Artesian has corrected the billing and removed all late penalties as a courtesy

I was traveling and missed to submit the payments for last monthwithout any alert (no text msg, no phone call, no email or postal notification), they shutdown the water and the justification is that the warning is part of bill generatedFirst of this experience after being in this countryI have been with Delmarva for many years and for any delay, they will give an automated call I wonder the time they notified their associate to disconnect the service, they dont bother to inform the customerI will never recommend this company for anyone as long as they dont care about customer

+1

Attached please find the company's responseThank you

Revdex.com Complaint ID: [redacted] 'Times New Roman Company Response: Artesian Water Date: May 6, By: [redacted] Artesian Water is a regulated water utility and follows the rules and regulations of the Delaware Public Service Commission (DE PSC) Our rates, billing practices and procedures are approved and on file with the DE PSC [redacted] ***s’ water service at Feather Drwas shut off for non-payment of the water bill on 4/24/ [redacted] ***s called our office on 4/25/at 8:a.mand asked our representative to check and see if a payment of $was received in our overnight payment boxOur representative said they could not check on itThey told [redacted] ***s that payment in the overnight box would not show up on the system until later that day The representative then told the customer she would need to pay the bill and turn on fee through Western Union and call back [redacted] ***s was not happy about this as there should have been a payment in the drop boxAfter some discussion the representative told her that she would have to pay the $reconnection fee through Western Union and then call back with a confirmation number to have the water service turned back on A review of [redacted] ***’s account and the above recorded conversation was conducted by our Customer Service personnelIt was determined that had we handled [redacted] ***s first call on 4/25/more appropriately, then we could have avoided all of the later complications experienced by [redacted] ***s As a result we will waive the fees and we apologize to [redacted] ***s for the inconvenience and delay in turning water back on at her property

Please find Artesian Water's attached response to Ms. ***'s concern. Thank you.

Please see the attached company response along with a copy of the customer's bill If you need any further information, please let me know.Thank you

Extortion. There's nothing else to call it. I haven't even been a customer for 3 weeks and I've already received a bill for being a customer. A service charge for a forced service? Yeah its not alot ($19.22) but it adds up. You shouldn't be legally allowed to add a charge for being a customer when there's no other options. Monopolies are greedy and need to be regulated.

Attached is Artesian Water's response to Ms***'s rejection to our original responseThank you

Attached please find the company response to Ms***'s additional concern. The final bill copy and meter readings are also enclosed.Thank you

Please see attached company response

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Description: WATER COMPANIES-UTILITY

Address: 664 Churchmans Rd, Newark, Delaware, United States, 19702-1934

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