Greeting ***, We apologize for not delivering your all household goods as we received them. We have a staff member that searches diligently for your missing items We will be sure to instruct her to try locate the missing items again. If you haven't already, we are
requesting for you to file a claim with our liability coverage because you did not purchase full coverage insurance prior to the day of pick up We offer this plan for situations like this The plan is inexpensive and covers your property and household goods at full value If the customer chooses not to purchase the full coverage insurance then you must file a claim with our liability coverage plan for compensation Nevertheless, we will make another effort to find your missing items.If you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items (877-274-0074) The procedures for compensation are in writing at the bottom of the Terms and Conditions in the Estimate that you provided an electronic signature for We make extensive efforts to protect our customer's belongings but there are cases when items do get damaged, broken, or missing for various reasons This is why we make sure our customers are covered under our liability coverage to ensure they are compensated If you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover We appreciate your business!
Good Afternoon
we are a little confused about this letter.
According to our records [redacted] has his belongings stored with us since 1/2/2016.
The fee for storage is $234 per month. Our records show that we received 4 payments for storage since then, when the last payment was made back in May of...
2016.
It sounds like there is a big misunderstanding and miscommunication in regards to the payments that were sent. We will be happy to go over the payments that we're received and fix any errors if found. We have asked [redacted] on multiple occasions to provide us with the info on the payments that he made so we can update his file.
If found that the the payments were actually made we are more then willing to remove any late fees and adjust the bill to reflect only a charge for storage at $234 per month.
Greeting ***, We apologize for not delivering your all household goods as we received them. We have a staff member that searches diligently for your missing items We will be sure to instruct her to try locate the missing items again. If you haven't already, we are
requesting for you to file a claim with our liability coverage because you did not purchase full coverage insurance prior to the day of pick up We offer this plan for situations like this The plan is inexpensive and covers your property and household goods at full value If the customer chooses not to purchase the full coverage insurance then you must file a claim with our liability coverage plan for compensation Nevertheless, we will make another effort to find your missing items.If you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items (877-274-0074) The procedures for compensation are in writing at the bottom of the Terms and Conditions in the Estimate that you provided an electronic signature for We make extensive efforts to protect our customer's belongings but there are cases when items do get damaged, broken, or missing for various reasons This is why we make sure our customers are covered under our liability coverage to ensure they are compensated If you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover We appreciate your business!
Good Afternoon
we are a little confused about this letter.
According to our records [redacted] has his belongings stored with us since 1/2/2016.
The fee for storage is $234 per month. Our records show that we received 4 payments for storage since then, when the last payment was made back in May of...
2016.
It sounds like there is a big misunderstanding and miscommunication in regards to the payments that were sent. We will be happy to go over the payments that we're received and fix any errors if found. We have asked [redacted] on multiple occasions to provide us with the info on the payments that he made so we can update his file.
If found that the the payments were actually made we are more then willing to remove any late fees and adjust the bill to reflect only a charge for storage at $234 per month.
Looking forward to sorting this out.