Arthur Hagar Air Conditioning & Heating

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I find all of their updates to be true and correct I would like to thank [redacted] for going the extra mile to drop off the new thermostat and two filters I think the entire matter arose out of a misunderstanding with a new employee about the warranty period of the device and the extra effort that Arthur Hagar normally does to provide good customer service I was willing to drive to their location but [redacted] made the drive himself to ensure I was completely satisfied Which I am Regards, [redacted]

To whom it may concern; I have spoken to the homeowners son and the parents wish to retract this claimPlease notify me as soon as possible how this transaction needs to be handled Sincerely, [redacted] ***

Good morning Angela,       I responded back to Mr. [redacted] last week. I personally delivered a new programmed thermostat to his home last Wednesday along with two extra air filters at no...

charge. Mr. [redacted] assured me that he would send a notice to you that all has been satisfied .                                         ...⇄ Sincerely,                                   ...⇄   [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].  I find all of their updates to be true and correct.  I would like to thank [redacted] for going the extra mile to drop off the new thermostat and two filters.  I think the entire matter arose out of a misunderstanding with a new employee about the warranty period of the device and the extra effort that Arthur Hagar normally does to provide good customer service.  I was willing to drive to their location but [redacted] made the drive himself to ensure I was completely satisfied.  Which I am.
Regards, [redacted]

To whom it may concern;     I have spoken to the homeowners son and the parents wish to retract this claim. Please notify me as soon as possible how this transaction needs to be...

handled.                                    ...⇄ Sincerely,                                   ...⇄ [redacted]

We want our $204 refunded as outlined in original complaint for the bad blower motor part we should have never paid for in the first place.  The system was under a five year warranty, and Arthur Hagar heating and air conditioning company knew it!Issue is not, and will not, be resolved until we get our $204.00 back ASAP.