In respond to your correspondence, dated 7/2/2015, first let me apologize for the delayed respond. We have been away on vacation when the letter was received.As to the content of the letter I'm unsure where to begin. Much of the content is inaccurate, and/or incomplete. This matter has been reviewed...
by the B.A.R. and the case has been closed, after finding we were in compliance in all our duties as a service provider and with regards to this particular customer and the service we've provided him.We regret that Mr. [redacted] is unhappy with his purchase of the 2013 Mini Cooper, but our sympathy is all we're able to offer, other than the estimate of repairs which Mr. Shounak De has declined.Respectfully Submitted,[redacted]Owner
In respond to your correspondence, dated 7/2/2015, first let me apologize for the delayed respond. We have been away on vacation when the letter was received.As to the content of the letter I'm unsure where to begin. Much of the content is inaccurate, and/or incomplete. This matter has been reviewed...
by the B.A.R. and the case has been closed, after finding we were in compliance in all our duties as a service provider and with regards to this particular customer and the service we've provided him.We regret that Mr. [redacted] is unhappy with his purchase of the 2013 Mini Cooper, but our sympathy is all we're able to offer, other than the estimate of repairs which Mr. Shounak De has declined.Respectfully Submitted,[redacted]Owner