Arthur Murray Dance Studios

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

Dear [redacted] I am sorry to hear about your experience and have reviewed your account It appears a pathology consult was requested when the initial inquiry about an appointment was made This should have been communicated to you by our representative We will address the response time with our customer service team I have submitted a request to process a courtesy adjustment on the remaining balance of $ Please accept my apologies that your inquiry was not resolved in more efficient and patient-friendly manner.Wishing you the best.Miriam F [redacted] Executive Director, Patient Business [email protected]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. Thank you for your prompt response to my complaint. I look forward to not receiving any more bills from MD Anderson :) [redacted]

Our customer service supervisor has reached out to *** *** & set up a payment plan for the balance due. The account has been recalled from external collections. In addition, MD Anderson has confirmed with the collection agency that there was no reporting to the credit
bureau. Our collection agencies operate as an extension of our business office and we do not permit any of our collection agencies to report the debt to external sources, including the credit reporting entities. Thank you
Miriam F* Executive Director, Finance, Patient Business Services
***

Our office has been contact with Mr***. The account has been reviewed and adjustments processed based on the additional information received. The current balance on the account is $and we are monitoring for the payment of $made to the collection agency to post. Once
that is processed, a refund will be initiated for the credit on the account
Mr*** also expressed concern regarding the clinical recommendations. This inquiry is being forwarded to our internal Patient Advocacy department. They will reach out to him and coordinate communications with the physicians as appropriate.
Thank you for the inquiry and please do not hesitate to contact me directly if you have additional questions on Mrs***'s account. My number is *** and e-mail ***
Miriam

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

We extend our apologies to *** *** for not resolving her account inquiry sooner. The account has been reviewed and the account balance is zero. One of our accounting specialists reached out to *** *** yesterday and explained the situation. Thank you

I am sorry to hear of this miscommunication with our collections and credit teams.   I have asked both teams to review as a priority and initiate the refund process.  Per the insurance card and benefits verification, the only amount due would be the $5,000 out of country...

deductible.  Our refund associate, [redacted] will be reaching out to you on Monday 04/18/2016.  Please do not hesitate to contact me directly if you have any questions.
Thank you for bringing this matter to our attention.
Miriam F[redacted]
Executive Director, Patient Business Service
[redacted]

[redacted]Your concern has been reviewed and I am very sorry this was not handled in a more timely manner.  Insurance verification for both coverage, benefits and in or out of network benefits should always be done in advance of a patient's visit.  In addition, the information should...

be communicated to the patient.  In this instance, as reviewed by our [redacted], this did not occur.   As you have requested, the balance of $4,852.20 is being waived from your account. Again, please accept my apologies for this situation.  I do understand it is frustrating to deal with financial matters when one is ill.Do not hesitate to contact me directly if you have additional concerns.SincerelyMiriam F[redacted]Executive Director, Patient Business Services[redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

I am sorry to hear this account matter was not resolved when you spoke with our customer service specialist.  I have processed the appropriate adjustment of $30 based on the explanation of benefits received from your insurance carrier.  In addition, the account balance has been recalled...

from the collection agency.  While we do refer account balances to an external agency, they do not report any patient balances to the credit bureau.    Again, please accept my apologies that your account was not handled in a timely manner.SincerelyMiriam F[redacted]Executive Director, Patient Business Services[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  Thank you for your prompt response to my complaint. I look forward to not receiving any more bills from MD Anderson :)[redacted]

Dear [redacted]I am sorry to hear about your experience and have reviewed your account.  It appears a pathology consult was requested when the initial inquiry about an appointment was made.  This should have been communicated to you by our representative.  We will address the...

response time with our customer service team.  I have submitted a request to process a courtesy adjustment on the remaining balance of $104.71.   Please accept my apologies that your inquiry was not resolved in more efficient and patient-friendly manner.Wishing you the best.Miriam F[redacted] Executive Director, Patient Business [email protected]