Complaint [redacted] I am rejecting this response because: as [redacted] stated I could cancel in person which is what I didI also moved and was no longer close to this gymThe manager at that location confirmed they could see when the last time I used the gym was and that there has not been any use since thenShe refused to share the dates with meI can not help it if their employee did not turn in the paper workI did cancel it back in March of The main reason I joined this gym was at the time I lived in Hollywood Park and my septic went out for months and I need a place to shower and work outMarch 15, my septic was installedI moved in July to the other side of San AntonioI did not notice they were continuing to draft my account for more yearsUntil here recentlyI am only asking that I be refunded from the time I stopped using the facility Regards, [redacted]
Member spoke to one of our representatives.? Member could not supply copy of cancellation form.? Member’s membership is currently cancelled.? May provide refund once cancellation form is generated? Agreement signed by member states that a member may cancel in person at Planet Fitness or send a certified letter of cancellation for the cancellation to be processed? Thank you? [redacted]
Complaint [redacted] I am rejecting this response because: as [redacted] stated I could cancel in person which is what I didI also moved and was no longer close to this gymThe manager at that location confirmed they could see when the last time I used the gym was and that there has not been any use since thenShe refused to share the dates with meI can not help it if their employee did not turn in the paper workI did cancel it back in March of The main reason I joined this gym was at the time I lived in Hollywood Park and my septic went out for months and I need a place to shower and work outMarch 15, my septic was installedI moved in July to the other side of San AntonioI did not notice they were continuing to draft my account for more yearsUntil here recentlyI am only asking that I be refunded from the time I stopped using the facility Regards, [redacted]
Member spoke to one of our representatives.? Member could not supply copy of cancellation form.? Member’s membership is currently cancelled.? May provide refund once cancellation form is generated? Agreement signed by member states that a member may cancel in person at Planet Fitness or send a certified letter of cancellation for the cancellation to be processed? Thank you? [redacted]