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Arthur's Construction Reviews (3)

Gown was received at Memories Gown Pres via [redacted] on 6/4/ Gown was cleaned, processed, preserved, and shipped out via [redacted] on 6/11/to: [redacted] Gown [redacted] tracking number was [redacted] to [redacted] ***, NY Gown was Delivered On: Tuesday, 06/16/at 11:A.M Left At: Front Door [redacted] Proof Of Delivery: Dear Customer, This notice serves as proof of delivery for the shipment listed below Tracking Number: [redacted] Service: [redacted] Ground Weight: lbs Shipped/Billed On: 06/11/ Delivered On: 06/16/11:A.M Delivered To: [redacted] ***, NY, US Left At: Front Door Customer may file a $claim max through MemoriesGP as they did not purchase any extra declared value insurance

I see that the bride/consumer is asking for their gown to be returned, but according to [redacted] it was delivered to her front door Every [redacted] Preservation Kit comes with a standard US$declared value & every bride has the opportunity to purchase ‘Additional Declared Value Insurance’ in ‘Section 4’ of their order form The ‘declared value’ of gown/package represents Memories Gown Preservation’s maximum liability for a gown in the case of loss or damage If no value is declared, MemoriesGP’s maximum liability for loss or damage to a gown from a ‘ [redacted] Preservation Kit’ is US$(or the equivalent in local currency) Unfortunately you did not choose to pay for any ‘Additional Declared Value Insurance’ At this point we are turning in the claim/settlement to our financial department for $ and you will receive a check in the mail within 3-weeks This is Memories Gown Preservation & [redacted] s final settlement and final communication in regards to the $claim We apologize that we were not able to fix the mistake and issue and will do our best to discuss the issue with our [redacted] Rep to make sure that this does not occur with brides in the future I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The gown was delivered at the incorrect address as per [redacted] associate! The proper address should be [redacted] ***, [redacted] **, [redacted] ? [redacted] [Provide details of why you are not satisfied with this resolution.] Regards,

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