Arti's Collision & Auto Repair

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Art informed me there was a diagnostic fee only if he finds the exact problem that is causing the KIA issues In the first several days, Art informed me that he did not find the issue, so he will not charge a diagnostic fee yetSeveral days after Art and his shop were looking over the KIA, he informed me the problem was a small battery, a dirty air filter, and a vacuum issueArt stated he will charge the diagnostic fee since he believes he found the problem and would start charging for labor The gentleman that brought me to Art, told him the KIA is going to be used for another months or so until his soldier (me) left for Hawaii, wherein his soldier would sell the working KIA before departingAlso, paying for an expensive battery would be pointless and Art should obtain a cheaper battery that would do the jobArt ignored my officer’s advice and purchased a $ batteryI was going to trash the KIA if it was unfixable or too costly However, that does change the fact that they charged a diagnostic fee that was verbally agreed upon that until the exact problem is found I would then be charged the feeArt constantly talked about running codes with his computer and doing tests with the fuel systemArt confessed to not checking any fluids and not checking the parts of the fuel systemI never demanded to replace the fuel pumpI mentioned to replace it only if that is the issue Upon taking the KIA to one of my friends, we discovered that the engine cover was not taken offOne of the screws was stripped and the rest were still rusted overRust on metal screws, without any irritation from a power drill means it was not tampered with nor taken offThe vacuum line only needed a cover, which was $0.50-$My friend discovered the coolant was brown and black, there were multiple oil leaks that could be seen with the engine cover on, and several loose bolts around the engineArt stated he did not check any fluids and stated the oil leak had nothing to do with the problem, which it heavily didMy friend stated the motor is pretty much shot, which only took several hours to find Aside from the oil leak, Art did not find any of those issuesArt stated the oil leak was not an issue with the problem the KIA hasArt took almost a week to claim it was a battery and air filter issue, which was far from the problem When I initially informed Art that I wanted a full refund because he barely attempted to find the issue and did not diagnose it, Art agreed to FULLY refund me for the amount I paidShortly after, Kelly unprofessionally called, constantly raising her voice and talking over me during the callKelly was loud enough so everyone in the room could clearly hear herKelly stated they only reimburse for the partsOnce I told her to do so, she became more irrational and unprofessional; stating, “well how are you going to drive off our lot with the old parts” and “ha, well you’re going to have to pay for a tow truck and their fees to remove your KIA from our lot”Once I stated that the KIA will not drive with the old or new pars, and I have AAA with free towing under miles, she laughed and made unprofessional remarks I was paid $156.30, only for the air filter and the expensive battery that was replacedArt and Kelly did not say they were helping me out by refunding the parts, they both provided an unprofessional attitude and rude remarksThe battery in the KIA was small, but was used with no issues for over yearsI only agreed to switch the battery out because Art told me that was the exact problem of why the KIA was not running Several days after the Revdex.com complaint was made, Art called me Art disputed my complaint unprofessionally, with Kelly laughing and yelling in the background Art again told me he did not check any fluids and several other partsLater in the conversation, Art threatened to report me to my commander, and gave no reason to why he wouldI had a conversation with my command the next day, which resulted in me providing them a brief on this incident I was not punished nor scoldedThe call in itself and the threat of involving my command was truly unprofessional and harassing, since Art and Kelly took the situation further into their own hands and did not go through the proper and professional process the Revdex.com provided I am aware shops do not reimburse for diagnostic and labor, but what Art and I agreed upon was differentArt promised he would only charge the diagnostic fee if he diagnosed the exact problem, which he did not findIf the diagnostic fee was automatic, then Art would have charged me the fee from the start, not several days later after he thought he found the issueOn top of the diagnosis not being completed, the labor should automatically be negated as wellEspecially because it was obvious the KIA was barely looked atOnce he initially released it to me, Art stated he hopes it works, and looked guiltyArt looked guilty and hoped he fixed the issue, since he barely looked into the KIA and knew he did not fix the issue Regards, [redacted] ***

Business Response to a ComplaintComplaint ID#:***Company Name:Arti's Collision & Auto RepairCompany Contact:*** ***Company Phone:***Company Email:***Person Who Sent the Complaint:*** ***Staff Member:Response:On Aug 16, Mr*** ***, owner of a
Kia Sorento, brought his vehicle to Arti’s Collision & Auto Repair to have work done on it because it was having issues starting*** was recommended to our body shop by another individual who has had work done here beforeArt, the owner of Arti’s Collision, talked to *** about the vehicle before it came to the body shop and multiple times while it was hereArt informed *** of a diagnostic fee before the vehicle was sent to the shop*** agreed to the cost and brought the vehicle outOn Aug 16, Art talked to *** who stated if the vehicle was unable to be fixed it was ok*** stated he would trash the vehicle since he would be moving to Hawaii shortlyArt spent time going through the vehicle trying to figure out what was going on to make it not startThe engine cover was removed in order to look through the vehicle and the first thing that was noticed was a vacuum line rusted and falling apartThis line was replaced on the vehicle at no cost ***It was noted that the battery was not the correct size for the vehicle and that the air filter was covered in dust and plugged with dirtOn Aug 16, Art contacted *** to recommend the battery and air filter be changed*** agreed to this, therefore Art purchased the items and replaced them on the vehicleArt also hooked the vehicle up to a computer to see if any codes would come upUnfortunately no code came up to provide further assistance or tell us what was wrong with the vehicleWith the new battery and air filter Art was able to start the vehicleHe test drove the vehicle around, added $in gas to it since it was on empty, and believed this fixed the issueOn Aug 16, *** picked up his vehicle, paid for the services, and signed a receipt agreeing to the services done and items replacedUnfortunately the vehicle stalled out on *** while he was trying to drive homeArt towed the vehicle back to the body shop at no cost to ***Art informed *** he would continue to look over the vehicle and try to figure out what was going onArt stated there would be no further cost at this time to *** and to give him a couple daysOn Aug 16, *** contacted the body shop to ask about his vehicleArt stated he had not been able to figure out what was going on with it at this point*** then demanded his money back for the parts and laborArt’s wife, ***, got involved at that point*** helps with customer, bills, receipts, and money for the shop*** also use to work with ***, therefore thought she would be of assistance to figure out what was going on*** contacted *** and asked what the situation was*** insisted he needed his money back since the vehicle was not fixed*** informed *** that the labor cost and diagnostics cost would not be returned since that is money paid to employees for helping on his vehicle*** then complained about the fact that a battery was replaced and the fuel pump was not*** informed *** that the vehicle was checked by Art, by a computer, and the fuel pump was checked*** stated no codes came up to give us a better idea of what could be wrong with the vehicle and that the fuel pump was working fine, therefore it was not replaced*** agreed to place all the original parts back in the vehicle at no cost to ***, keeping the new parts at the shop, and providing *** his money back for the parts*** agreed to this and stated he would have a tow truck pick up his vehicle that evening$156.30, after taxes, was charged to *** for the air filter and batterThis amount was returned to ***$in fuel was also charged to *** but not returned since the gas could not be returnedThe fuel was purchased because the vehicle was low on gas and had to be test droveThe $in labor and $in diagnostic fees were kept for services on the vehicle*** signed a receipt in agreement to the services provided prior to request his money backArt and *** thought they were helping *** out by providing his money back on the products sold, since many body shops would not do this for the customer once the receipt has been signedArti’s Collision & Auto Repair is now out $since the batter and air filter cannot be returned to a store, plus employees were paid twice to do the same job.Sent on: 9/6/1:54:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Art informed me there was a diagnostic fee
only if he finds the exact problem that is causing the KIA issues. In the first several days, Art informed me that
he did not find the issue, so he will not charge a diagnostic fee yetSeveral
days after Art and his shop were looking over the KIA, he informed me the
problem was a small battery, a dirty air filter, and a vacuum issueArt stated
he will charge the diagnostic fee since he believes he found the problem and
would start charging for labor. The
gentleman that brought me to Art, told him the KIA is going to be used for
another months or so until his soldier (me) left for Hawaii, wherein his
soldier would sell the working KIA before departingAlso, paying for an
expensive battery would be pointless and Art should obtain a cheaper battery that
would do the jobArt ignored my officer’s advice and purchased a $
batteryI was going to trash the KIA if it was unfixable or too costly
However, that does change the fact that they charged a diagnostic fee that was
verbally agreed upon that until the exact problem is found I would then be
charged the feeArt constantly talked about running codes with his computer
and doing tests with the fuel systemArt confessed to not checking any fluids
and not checking the parts of the fuel systemI never demanded to replace the
fuel pumpI mentioned to replace it only if that is the issue
Upon taking the KIA to one of my friends, we
discovered that the engine cover was not taken offOne of the screws was
stripped and the rest were still rusted overRust on metal screws, without any
irritation from a power drill means it was not tampered with nor taken offThe
vacuum line only needed a cover, which was $0.50-$My friend discovered
the coolant was brown and black, there were multiple oil leaks that could be
seen with the engine cover on, and several loose bolts around the engineArt
stated he did not check any fluids and stated the oil leak had nothing to do
with the problem, which it heavily didMy friend stated the motor is pretty
much shot, which only took several hours to find. Aside from the oil leak, Art did not find any
of those issuesArt stated the oil leak was not an issue with the problem the
KIA hasArt took almost a week to claim it was a battery and air filter issue,
which was far from the problem
When I initially informed Art that I wanted a
full refund because he barely attempted to find the issue and did not diagnose
it, Art agreed to FULLY refund me for the amount I paidShortly after, Kelly unprofessionally
called, constantly raising her voice and talking over me during the callKelly
was loud enough so everyone in the room could clearly hear herKelly stated
they only reimburse for the partsOnce I told her to do so, she became more
irrational and unprofessional; stating, “well how are you going to drive off
our lot with the old parts” and “ha, well you’re going to have to pay for a tow
truck and their fees to remove your KIA from our lot”Once I stated that the
KIA will not drive with the old or new pars, and I have AAA with free towing
under miles, she laughed and made unprofessional remarks
I was paid $156.30, only for the air filter
and the expensive battery that was replacedArt and Kelly did not say they
were helping me out by refunding the parts, they both provided an
unprofessional attitude and rude remarksThe battery in the KIA was small, but
was used with no issues for over yearsI only agreed to switch the battery
out because Art told me that was the exact problem of why the KIA was not
running
Several days after the Revdex.com complaint was
made, Art called me. Art disputed my complaint
unprofessionally, with Kelly laughing and yelling in the background. Art again told me he did not check any fluids
and several other partsLater in the conversation, Art threatened to report me
to my commander, and gave no reason to why he wouldI had a conversation with
my command the next day, which resulted in me providing them a brief on this
incident. I was not punished nor
scoldedThe call in itself and the threat of involving my command was truly
unprofessional and harassing, since Art and Kelly took the situation further
into their own hands and did not go through the proper and professional process
the Revdex.com provided
I am aware shops do not reimburse for
diagnostic and labor, but what Art and I agreed upon was differentArt
promised he would only charge the diagnostic fee if he diagnosed the exact
problem, which he did not findIf the diagnostic fee was automatic, then Art
would have charged me the fee from the start, not several days later after he
thought he found the issueOn top of the diagnosis not being completed, the
labor should automatically be negated as wellEspecially because it was
obvious the KIA was barely looked atOnce he initially released it to me, Art
stated he hopes it works, and looked guiltyArt looked guilty and hoped he
fixed the issue, since he barely looked into the KIA and knew he did not fix the
issue
Regards,
*** ***