Articular Paving & Seal Coating

I offered MrR [redacted] the insurance that he had signed for before the moveMrR [redacted] insisted that it wasn't sufficient, so I offered a substantial amount more than the claim would pay out, however it just agitated MrR [redacted] to the point of him threatening me with social media (which he followed through with)MrR [redacted] then sent me a quote of something in the range of $to fix damages from an upholsterer, however the insurance that MrR [redacted] signed for is what I am required to compensateThe situation is a little complicated due to the aggressive manner of MrR [redacted] I would be happy to send an adjuster out, but, it has already been stated by MrR [redacted] that what I am offering is insufficientI have exhausted all options with MrR [redacted] I originally offered for MrR [redacted] to go through insurance (explained what they would offer him for the damage), and he declined, I then offered more then the insurance would offer him, and he said no, then he went back on saying he wanted to go through insuranceWe called our insurance, discussed damage and options with our representative, and we were told that the damage was so minute, that the insure would not cover such small damageI'm contacting my insurance again to try and get some resolve for the situation[redacted]

Complaint:
I am rejecting this response because:MrB***s response is 100% untrue. I never declined to have his insurance cover the damage. In fact, he requested that I send him a spec sheet on the sofa so that his insurance could get an estimate on the weight of the sofa because apparently they only compensate cents per pound. I sent him this sheet on 12/18/and requested that he follow through with his insurance (see attached email correspondence). I reached out to them again on 12/and they finally responded to me on 1/6/16, only to tell me that they were still working on the claim. That was the last time I ever received anything from them. I reached out again on 1/and 1/(again, see attached email string) and still nothing. I have never heard anything back about the claim. MrB*** is outright lying about the actions that he has taken...clearly evident by the correspondence attached. I certainly hope his dishonesty doesn't spread throughout all his business affairs
Regards,
A*** ***

Complaint:
I am rejecting this response because:Owner is ignoring and avoiding several issues.- Move took place in March, owner repeatedly ignored my attempts to contact him and is only responding months later because I finally filed several complainsUnprofessional behaviour.- Insurance payment has not been sent, months after the move.- The move was sloppy and unprofessionalThe movers forgot to call me during the move to make sure that everything had been taken and that nothing was left behindIt is the company's professional obligation to make sure that all the belongings have been taken, packed properly, and that nothing is misplaced or lost.- Mover mentions a "small bookshelf"In fact, movers left behind a large bookcase, several expensive large tools and various items in the garageI had to replace lost items at my expense, on top of their $billThey also lost several parts of the metal frame for my bed, which I had to replace at my expense. - They permanently damaged a $sculpture, which I told them needed extra attention, by not bothering to pack it properlyMy patio set was badly scratched because they did not wrap things up properly.- The insurance I chose is irrelevant and does not absolve the company from acting professionally and taking proper care of belongings they are entrusted with movingI have moved countless times all over the States, and never had such an unprofessional experience before.
Regards,
N*** ***

As stated by the BusinessI have reviewed the complaint thoroughlyThe customer opted for the standard moving insuranceThe standard insurance we provide coverscents per poundWhich I explained to the CustomerShe declined that and demanded she be compensated more. The item in question
weighed approximately lbsI'm more than happy to process that claim. Unfortunately will not pay for the small shelf that was left behindThe crew mention no knowledge of that piece being shippedIf you have any further questionsYou can reach me at ###-###-#### Best R***

I offered Mr. R[redacted] the insurance that he had signed for before the move. Mr. R[redacted] insisted that it wasn't sufficient, so I offered a substantial amount more than the claim would pay out, however it just agitated Mr. R[redacted] to the point of him threatening me with social media (which he...

followed through with). Mr. R[redacted] then sent me a quote of something in the range of $500.00 to fix damages from an upholsterer, however the insurance that Mr. R[redacted] signed for is what I am required to compensate. The situation is a little complicated due to the aggressive manner of Mr. R[redacted]. I would be happy to send an adjuster out, but, it has already been stated by Mr. R[redacted] that what I am offering is insufficient. I have exhausted all options with Mr. R[redacted]. I originally offered for Mr. R[redacted] to go through insurance (explained what they would offer him for the damage), and he declined, I then offered more then the insurance would offer him, and he said no, then he went back on saying he wanted to go through insurance. We called our insurance, discussed damage and options with our representative, and we were told that the damage was so minute, that the insure would not cover such small damage. I'm contacting my insurance again to try and get some resolve for the situation.[redacted]