Artie's Heating & Air Conditioning

Dear Sir: Our company takes pride in providing service to our customers AUGUST a HEAT PUMP, Energy Star Attic System was installed Yes, her unit has been serviced with minor problem, clogged drain line; re leveling of unit in attic In August problem with her evaporator coil did occur Due to extreme Heat index several pounds of Freon were added to allow cooling until arrival of WARRANTY PART She was contacted upon its arrival but refused service and was advised of the service fee Several attempts were made to resolve the issue of NON-PAYMENT Her desired settlement of a refund to something that has not been paid is unjustified We hope that our Past service to assist in problems will out way this minor problem Artie’s endeavor is to satisfy our customers and provide the BEST SERVICE Sincerely, [redacted] Office Manager