Artioli Dodge

Complaint: [redacted] I am rejecting this response because: The loan still is not paid in full, I just got a bill from [redacted] two days ago, I was going to make them wait for the title to the car, but I decided to send the remaining balance of $which includes a $late fee, I just want this off my credit, the damage is done, I will not do business with this dealership again Sincerely, [redacted]

Complaint ID#: [redacted] Company Name: Artioli DodgeCompany Contact Name: Rudy P [redacted] Company Contact Phone: ###-###-####Company Contact Email: [redacted] Consumer's Name: [redacted] ***Complaint Information: The vehicle was sold to our customer late August Because of its exceptional condition, the vehicle qualified for Chrysler's Certified Pre Owned Vehicle program which among other benefits, comes with a comprehensive year, 100,mile warrantyAlthough some issues did develop with her vehicle, most were covered at no charge by her warranty, and the others were taken care of at no charge through our dealership as a measure of goodwill for our customerAlthough the CPOV warranty comes with a manufacturer's $deductible, Artioli [redacted] will be happy to pay the deductible for her once again for any current or future issues she may have with her vehicleAt Artioli [redacted] our customer's complete satisfaction has always been our goal since first opening our doors in This customer's vehicle is well protected with the CPOV warranty until September 18,th or 100,miles whichever comes firstShe is welcome to contact us at any time for any needed vehicle repairs or serviceThank You-Management Sent on: 2/2/4:01:PM

Complaint ID#: 3.75pt;" valign="top"> [redacted] Company Name: Artioli Dodge Company Contact Name: [redacted] Company Contact Phone: [redacted] Company Contact Email: [redacted] .com Consumer's Name: [redacted] Revdex.com Staff Member (if you know): **No Response [redacted] Complaint Information: Our office person accidentally sent a check via [redacted] to a post office boxOnce we figured out our mistake, we stopped payment on that check and reissued a new checkUnfortunately, the original check eventually made its way to the bank, but could not be used because of our stop paymentThe second check eventually cleared up the situation, but for this reason this process took longer than expected Sent on: 1/15/2:15:PM

Complaint ID#: ***Company Name: Artioli DodgeCompany Contact Name: Robert A*** or Rudy P***Company Contact Phone: ###-###-####Company Contact Email:
***Consumer's Name: *** ***Revdex.com Staff Member (if you know): *** ***Complaint Information: Hello, This customer brought his vehicle to our dealership after frustrating failed attempts to repair by another dealershipAfter examining the repairs performed on his truck by the other dealer, and spending much time driving and diagnosing its performance, the result was inconclusive except for the fact that the truck had an aftermarket brake master cylinder installedThe theory was that maybe a factory Dodge master cylinder might be a better quality and possibly improve braking performanceThis was discussed with the customer who promptly approved the replacement for the quoted priceAfter the replacement the customer was informed that the braking performance was improved only marginally and that more work was neededThe vehicle has an ABS system which is in question, and is severely rusted which makes component replacement and bleeding the brake system difficultFurthermore, the ABS unit is no longer produced for this truck so locating and acquiring a unit might be costly and include shipping expensesThe customer made it clear he did not want to pursue any further repairs and promptly picked up his vehicleOur offer is to continue with the needed repairs to his braking system and to replace the rusted or defective components, while extending a courtesy 20% parts and labor discount to the customerArtioli Dodge Management

Complaint: ***
I am rejecting this response because: when I initially contacted *** about the claim she was working, not outi initially called *** at artioli dodge in july of to alert her of the problems I was having with the service contract, I then put a request in to cancel aug even if it takes a month or so to finalize cancellation, I had to contact the Revdex.com in nov to actually get the ball rolling in this matterthats months, not as described by artioli dodge themselves in their response to the Revdex.com complaintservice after the sale should be just as important as getting the vehicle off the loti think this red tape is bad for businessi had received word from *** that she finally submitted a check to my finance company, but I have yet to see a creditthat was weeks ago
Sincerely,*** ***

Complaint ID#:
***
Company Name:
Artioli Dodge
Company Contact Name:
*** ***
Company Contact Phone:
***
Company Contact Email:
***
Consumer's Name:
James Crews
Revdex.com Staff Member (if you know):
**No Response**
Complaint Information:
The complaint was handled a few weeks ago with a positive resultThe process of refunding money on an extended warranty could take well over a month based on when during the month the claims are entered into the insurance companies computer systemThe percentages are calculated and a refund check is then produced the following monthPair that with the woman who handles this process being out when the initial request was made caused a delayWe are sorry for any inconvenienceThe customer is happy and now understands the process
Sent on:
11/10/12:00:PM

Complaint: [redacted]
I am rejecting this response because:
Yes, I purchased my car on August 20, 2015 believing the dealership had sold me a safe, reliable car because it was under the "Certified Pre-Owned Program." From the August, 27 thru November 2nd, They had my car in their shop a total of 28 days. This vehicle was not of "exceptional condition" to be sold to anyone for that matter nor should it have been under the "Certified Pre-Owned Program." The 7 year, 100,000 mile warranty is only good for major power train components. For the first 30 days, I was covered under the express warranty. I also knew that there is a CT State Law for the dealer to be responsible for extending the express warranty for every day the car is in the dealer's shop. Artioli did not fix my car as a "measure of goodwill for their customer." I had to involve my lawyer in the matter and he sent them a letter letting them know that they were now on record to being responsible in fixing my vehicle. I had to bring my car back for the same as well as other problems with my car 5 times totaling 4 rental cars from Enterprise. In January 2016, I spoke to Leo about taking care of my vehicle once AGAIN because the same problem had occurred but my extended warranty was now over.  He informed me that it would be taken care of and done in 2 hours. After I dropped off my car, I received a phone call from Artioli letting me know that they had specific instructions from Leo to charge the customer 100%. As soon as my warranty ended, they immediately were going to charge me for the same problems I have been having since August that they obviously never fixed. I picked up my car WITHOUT them fixing it. I am looking into my options currently on this situation. I no longer want to do business with them nor would I pay out of my pocket expenses for the repairs and problems my car already had when they sold them to me. 
I purchased the car Aug. 20, 2015. I brought the car in for it's first repair on August 27, 2015. Here is a list of problems that I've had with my car. 
 Aug 2015-Vibration in the steering wheel. Both wheels were bent.
Sept 2015-Again, Vibration in the steering wheel. Had problems starting multiple times, seat belt light, tire pressure light was on, head light dim
Sept/Oct 2015- Car wouldn't start (towed), Temp gauge wasn't working, lightening bolt on dash board, miles to empty gauge was wrong
Oct 2015- Heat wasn't working
Oct 2015- TPMS codes C0077, TPMS codes B1A27, tire bead leak, power steering pump leak, Radiator leak, Transmission fluid leak, front strut leak, heat STILL not working, water temp gauge RED, daytime light low
Nov 2015- Leaking transmission fluid all over my driveway
Jan 2016- low tire pressure light is on and it is vibrating again at high way speeds.
My 3 month warranty ended on November 20, 2015. Due to the State Law and my lawyer's letter, they had to extend my warranty to 28 days longer because that was the amount of time they had it in their repair shop. This  extended warranty ended on December 18, 2015. All of these repairs occurred prior to December 18, 2015 which was fully covered. My first time bringing my car in outside its' "warranty" in January they were going to charge me full price for recurring problems and repairs. They never paid for any repairs that was in "good will" for the customer because I was protected under the warranty. They took their first shot in charging me full price for a repair that they never actually fixed because my warranty expired.
These are not minor problems. These should of been fixed before selling me the car. I have given them multiple chances to repair my problems. Why would I bring my car back AGAIN, knowing I'll be charged for it and that there is no guarantee it will be fixed. We are literally going around in circles with repairs and problems. I have 4 small children to transport around to all of our activities and functions. I can't keep bringing my car in to the dealership for repairs. I have already missed piano lessons, drum lessons, dance classes, soccer practice and appointments because of being sold an unreliable vehicle. Now I have to go through the process again of having to possibly trade in for a different vehicle. I am beyond upset due to the way they treat their customers and selling me an unsafe car. 
Sincerely,
[redacted]

Complaint:[redacted]
I am rejecting this response because: The loan still is not paid in full, I just got a bill from[redacted] two days ago, I was going to make them wait for the title to the car, but I decided to send the remaining balance of  $42.10 which includes a $10.00 late fee, I just want this off my credit, the damage is done, I will not do business with this dealership again.       Sincerely,[redacted]

Complaint ID#:    [redacted]Company Name:    Artioli DodgeCompany Contact Name:    Rudy P[redacted]Company Contact Phone:    ###-###-####Company Contact Email:   [redacted]Consumer's...

Name:   [redacted]Complaint Information:    The vehicle was sold to our customer late August 2015. Because of its exceptional condition, the vehicle qualified for Chrysler's Certified Pre Owned Vehicle program which among other benefits, comes with a comprehensive 7 year, 100,000 mile warranty. Although some issues did develop with her vehicle, most were covered at no charge by her warranty, and the others were taken care of at no charge through our dealership as a measure of goodwill for our customer. Although the CPOV warranty comes with a manufacturer's $100.00 deductible, Artioli [redacted] will be happy to pay the deductible for her once again for any current or future issues she may have with her vehicle. At Artioli [redacted] our customer's complete satisfaction has always been our goal since first opening our doors in 1975. This customer's vehicle is well protected with the CPOV warranty until September 18,th 2019 or 100,000 miles whichever comes first. She is welcome to contact us at any time for any needed vehicle repairs or service. Thank You-Management Sent on:     2/2/2016 4:01:01 PM

Complaint ID#:
3.75pt;" valign="top"> [redacted]

Company Name: Artioli Dodge
Company Contact Name: [redacted]
Company Contact Phone: [redacted]
Company Contact Email: [redacted].com
Consumer's Name: [redacted]
Revdex.com Staff Member (if you know): **No Response**
Complaint Information: Our office person accidentally sent a check via[redacted] to a post office box. Once we figured out our mistake, we stopped payment on that check and reissued a new check. Unfortunately, the original check eventually made its way to the bank, but could not be used because of our stop payment. The second check eventually cleared up the situation, but for this reason this process took longer than expected.
Sent on: 1/15/2015 2:15:02 PM

Review: I Brought my 2004 Dodge Ram 1500 4x4 quad cab.over to artioli to have them fix the Brakes that [redacted]Screwed " Up On Me REAL GOOD.I Had a Brand New Master Cylinder (Brake )put on Professionally.Brakes were Still NO Good.,even after Bleeding the system at least 6 times.I Brought the Vehicle to artiolies to fix it. They told me that the "Brand New Master Cylinder was No Good,Was Defective,Junk ......OK.So They Put Another Brand New Master Cylinder on.( Knowing the brand new one was defective.)The Brand New One they Put on,said that it DID NOT MAKE ANY DIFFERENCE AT ALL,THE BRAKES WERE JUST THE SAME,AS WHEN I BROUGHT IT IN TO THEM.They ADMITTED That The New Master Cylinder had made NO DIFFERENCE AT ALL.,But Still Charged me for it.My Truck was there for 3 weeks monday - friday,begining of Oct 2015 - End of Oct I Tried at least 10## times to get ahold of tyler couture on the telephone for 3 weeks to see how My Truck was doing NEVER ONCE DID he contact me.5-7 times I called ,got answering system and it said he will call me back....ya really...NEVER DID.,WHEN I CALLED AND LEFT A MESSAGE ABOUT MY VEHICLE'S CONDITION,I Told them I'm coming over Friday night to pick it up.when I got there tyler was NO WHERE to be found,parts dept guy's were very surprised that he NEVER CALLED ME BACK......FINALLY I CALLED ON OCT 27 I CALLED AT SAID I'M TOTALLY FRUSTRATED WITH YOUR BUSINESS,NEVER LETTING ME KNOW WHAT ANY PROGRESS WAS.TOLD THEM I'M GONNA COME OVER AND PICK MY TRUCK UP,AND TAKE IT AS IS,BECAUSE THEY DON'T BELIEVE IN COMMUNICATION WITH THE CUSTOMER,I CAME OVER AND PICKED UP MY TRUCK,WHICH WAS WAY OUT IN BACK,LOOK LIKES IT HAD BEEN THERE FOR WEEKS,JUST SITTING THERE.THE VEHICLE IS NOT FIT FOR THE ROAD.I GOT NO STRAIGHT ANSWER FROM THE 2 PEOPLE BEHIND THE COUNTER,,I ASKED THEM IF MY TRUCK IS ALL FIXED.NO ONE COULD ANSWER ME...........REALLY SAD. WILL NEVER GO THERE ,OR RECOMMEND ANYONE ELSE AS WELL.I WAS WARNED ABOUT LOTS OF PEOPLE TO '' STAY AWAY FROM THESE CROOKS.'' I DID NOT WANT TO BELVEDesired Settlement: I WANT $800.00 REFUNDED BACK TO MY CREDIT CARD...$695.89 FOR WORK THAT WAS NOT NECESSARY TO BE DONE,THEY ADMITTED THAT NEW CYLINDER DID NOT MAKE A DIFFERENCE. OTHER AMOUNT FOR MY EXPENSES FOR A RENTAL CAR,GAS,MY TIME PLUS MORE SHOULD BE ADDED............ TRUCK IS OF NO USE TO ME.

Business

Response:

Complaint ID#: [redacted]Company Name: Artioli DodgeCompany Contact Name: Robert A[redacted] or Rudy P[redacted]Company Contact Phone: ###-###-####Company Contact Email: [redacted]Consumer's Name: [redacted]Revdex.com Staff Member (if you know): [redacted]Complaint Information: Hello, This customer brought his vehicle to our dealership after frustrating failed attempts to repair by another dealership. After examining the repairs performed on his truck by the other dealer, and spending much time driving and diagnosing its performance, the result was inconclusive except for the fact that the truck had an aftermarket brake master cylinder installed. The theory was that maybe a factory Dodge master cylinder might be a better quality and possibly improve braking performance. This was discussed with the customer who promptly approved the replacement for the quoted price. After the replacement the customer was informed that the braking performance was improved only marginally and that more work was needed. The vehicle has an ABS system which is in question, and is severely rusted which makes component replacement and bleeding the brake system difficult. Furthermore, the ABS unit is no longer produced for this truck so locating and acquiring a unit might be costly and include shipping expenses. The customer made it clear he did not want to pursue any further repairs and promptly picked up his vehicle. Our offer is to continue with the needed repairs to his braking system and to replace the rusted or defective components, while extending a courtesy 20% parts and labor discount to the customer. Artioli Dodge Management

Review: I brought my Durango Dodge to fix the AC and I paid $950 for it to be fixed. Once I picked it up it was fine, and just two days later it stopped working again, so I brought it back again and now the man is saying he wants another $1100 for the repair. I also have my receipt of what I paid and he gave me a warranty from when I paid the $950 so why is he charging another $1100 when he never fixed it properly in the first place.

Desired Settlement: I just want the AC to be fixed properly and not have to pay the $1100 when it should have been fixed in the first place.