Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I will await the warranty paperwork for the next days I did recup some of the monies from the insurannce company for the windows, but not all As for the fence, I am not sure what he is talking about It was never power washed or chemically treatedAs a matter of fact the painters never returned to finish the painting and I did it myself At no point did Artisan hold up to their end of the contract, but I am ready to move on.All I want is the warranty in the next days and I consider the complaint closed.
Sincerely,
*** ***
Hello, and thank you for your input for our company. At Artisan, we do truly value our customers, and their input. We strive to give our customers quality and customer service, and help make sure they understand the entire process when it comes to handling insurance claims. ...
Communication is very important, and we understand that we did not perform on this part, and it is our commitment to resolve this matter quickly, efficiently, and thoroughly. The [redacted] are great people and it's always a pleasure to work with customers like them. We enjoyed helping them navigate the process, but feel that we should have done a better job of helping them understand that entire process. It is their understanding that their eligibility to recover depreciation is only good for one year, but actually they have two years from the Date of Loss. To help ease their minds, Artisan issued a credit of $544.80 on 8/4/17 to them per their request via email. Their responsibility of the claim would have only been their deductible of $500.00, and it seems like there is some confusion on final monies owed to whom. We would ask that we are given no more than 30 calendar days to resolve monies with their insurance carrier, including extra fencing that was not originally covered by their carrier, and for any additional work or costs that the [redacted] incurred. Once their insurance carrier and Artisan have reached an agreement, the final invoice will be sent out and their 10 Year Craftsmanship Warranty will be delivered as requested.Thank you for your time and understanding in this matter, and we look forward to a timely and accurate resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I will await the warranty paperwork for the next days I did recup some of the monies from the insurannce company for the windows, but not all As for the fence, I am not sure what he is talking about It was never power washed or chemically treatedAs a matter of fact the painters never returned to finish the painting and I did it myself At no point did Artisan hold up to their end of the contract, but I am ready to move on.All I want is the warranty in the next days and I consider the complaint closed.
Sincerely,
*** ***
Hello, and thank you for your input for our company. At Artisan, we do truly value our customers, and their input. We strive to give our customers quality and customer service, and help make sure they understand the entire process when it comes to handling insurance claims. ...
Communication is very important, and we understand that we did not perform on this part, and it is our commitment to resolve this matter quickly, efficiently, and thoroughly. The [redacted] are great people and it's always a pleasure to work with customers like them. We enjoyed helping them navigate the process, but feel that we should have done a better job of helping them understand that entire process. It is their understanding that their eligibility to recover depreciation is only good for one year, but actually they have two years from the Date of Loss. To help ease their minds, Artisan issued a credit of $544.80 on 8/4/17 to them per their request via email. Their responsibility of the claim would have only been their deductible of $500.00, and it seems like there is some confusion on final monies owed to whom. We would ask that we are given no more than 30 calendar days to resolve monies with their insurance carrier, including extra fencing that was not originally covered by their carrier, and for any additional work or costs that the [redacted] incurred. Once their insurance carrier and Artisan have reached an agreement, the final invoice will be sent out and their 10 Year Craftsmanship Warranty will be delivered as requested.Thank you for your time and understanding in this matter, and we look forward to a timely and accurate resolution.