Artisan Exteriors

Cabinetry provided was exactly as customer was aware when he placed the orderStarmark cabinetry was the brand and the literature that was used to select the cabinetryAt no point was this misleadThere were several issues involving two cabinets that needed to be corrected and the cabinets were ordered and installedThe project was delayed by this but in the end the consumer received what he had orderedWe have replaced and tried to work with the homeowner on his concerns with the parts of the project that he wasn't satisfied withThe area that I agree with him on is the communication of the schedule and reasons for delays, for this we apologizeEverything else has been delivered and installed according to the original plan with the exception of the molding to the soffit that we reordered (with no charge to customer) because of the original soffit not being level and needing a larger moldingThe cabinetry is a quality product that when installed was in excellent condition

[A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID .[redacted], , and find that arbitration is necessary. Sincerely,[redacted]

Cabinetry provided was exactly as customer was aware when he placed the order. Starmark cabinetry was the brand and the literature that was used to select the cabinetry. At no point was this mislead. There were several issues involving two cabinets that needed to be corrected and the cabinets were...

ordered and installed. The project was delayed by this but in the end the consumer received what he had ordered. We have replaced and tried to work with the homeowner on his concerns with the parts of the project that he wasn't satisfied with. The area that I agree with him on is the communication of the schedule and reasons for delays, for this we apologize. Everything else has been delivered and installed according to the original plan with the exception of the molding to the soffit that we reordered (with no charge to customer) because of the original soffit not being level and needing a larger molding. The cabinetry is a quality product that when installed was in excellent condition.