Artisan General Contractors

The Edge and I have resolved complaint

I am showing the balance of your account is $488.95, the reason for the balance is because you signed up for a year agreement and you have some late feesWe offer a forgiveness program that is much cheaper and could help your situationLet me know if you are interested [redacted] ***Thank you, we hope to resolve this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] *nd find that this resolution is satisfactory to meGlad they were able to take this matter seriously and in a timely mannerThank you Sincerely, [redacted]

We have reached an agreement with the member to refund This covers the months and enhancement fee for the months the member did not use the facility

From: [redacted] Sent: Tuesday, June 28, 1:PMTo: [redacted] Cc: [email protected]: Edge membership/Revdex.com complaint # [redacted] Dear [redacted] Re: Revdex.com complaint letter [redacted] I have received a letter from the Revdex.com regarding your membershipPlease know that our policies do require that while you are still within the terms of the agreement, you aren’t able to cancel unless there is a move or medical reason.Please know that due to your extenuating circumstances, I have made an exception of proof for cancellation & cancelled your membershipI hope all is well & this is one less thing you would need to worry about As I can’t answer on the website, I am sending you an email directly.Best,Shannon

We have apologized and contacted the member to make this right with him!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me - as long as the Edge cancels this membership Also - I stand by my complaint that the Edge does not promote a compliant point of sale environment - I had no idea I was committing to a two year agreement Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: the Edge Fitness Clubs employees' actions resulted in bodily injury (a severe back sprain) and accompanying healthcare expenses The Edge Fitness Clubs can start by agreeing to pay [redacted] and [redacted] Please notify me of your decision by October 31, so I know whether to bring this issue to Small Claims Court.Sincerely, [redacted]

To Whom It May Concern: We have looked this over and apologize for any confusionPer the terms of our agreement we do require a day notice to cancel which will be a minimum of months of training

To Whom It May Concern: I have been contacted by The Edge Fitness Clubs and my membership has been canceled I would like to remove my complaint # [redacted] Thank you very much, I feel that without Revdex.com, I would have not received a resolution Warm Regards, [redacted] ***

From: [redacted] Sent: Thursday, June 22, 4:PM To: ' [redacted] Subject: RE: Complaint from May Thank youI did ask the GM for a reimbursement and he said he could not do anything about it since the policy stated they aren’t responsible for lost itemsI think he just stuck his tail between his legs because he did not believe I was going to really file a complaint on Revdex.comThank you so much for resolving this for me! Much appreciated! J

Complaint: [redacted] I am rejecting this response because:I did receive a call from Edge however am not satisfied with the membership cancellation. I am puzzled why my membership could not be simply cancelled when I requested it last September and I had to be involve the BBB to finally get a response. I was told I could not be reimbursed as I visited the gym in March. I was home for break visiting my parents who are local. Why shouldn’t I use the gym? I was paying and couldn’t get Edge to stop charging me or call me back. I am happy to deduct the $10.62 for March but would like reimbursement of $103.09. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:In my complaint I outline that there was an immaculate withdrawal on 12/and 1/ I also reference the business (Edge Fitness) informing me that the reversal of the 12/withdrawal would be accepted by their business if done via my bank After investigating the bank was rejected this and issued a charge for this in December Two concerns:1.12/should not have shown a withdrawal as the cancelation took place in November1/withdrawal was verbally told me not going into the system Not only did it, but every attempt at resolution outlines a refund is being cared for finally and never was As mentioned in my original complaint the march withdrawal was a reflection of the December personal trainer fee that I was informed was all set being done via my bank For months Ty's I am waiting on a refund of $and change and to hear that the business told the bank they aren't releasing funds for decis insane You owe me $and you are avoiding the issue in providing my refund!!!!!! Sincerely, [redacted]

The client signed up for twice a week training and later dropped down to one time a week but the twice a week rate was still honored for her until she decided what she wanted to doShe then submitted day cancellation noticeAfter cancel is submitted there is always one more billing cycle and that last bill reflects the initial service that was set up, in this case it was two times a weekThe last bill she received was for eight sessions, she can use those sessions at anytime

After researching this complaint, it looks like he never actually tried to cancel until the account went delinquent At the time he tried to cancel, he was still past due which is why it went to collectionsTo retain good customer relations, I will have him removed from collections

I have looked into this account and apologize for the inconvenience this may have causedI have placed a refund for the amount of $It will take 3-business daysThank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] and find that this resolution is satisfactory to me provided I receive a refund within seven (7) days of the date of this response Sincerely, [redacted] ***

We will cancel her and refund last payment