Artisanal Cheese

Review: On February **, 2014, I purchased a CheeseClock Collection (order#[redacted]) for a total of $48.99, including shipping. It was to be delivered to my wife's office on February **. Unfortunately, a massive snow storm struck the area, and [redacted] was unable to deliver the product on that date. Furthermore, they couldn't complete delivery the next day. It did not reach its destination until the following Wednesday, at which point the product was spoiled. This can be confirmed through [redacted] tracking# [redacted].

I contacted Artisanal Cheese through the number listed on the web site. I reached a [redacted] who apologized, but stated that they would need to make a claim through [redacted] before they could begin the process of issuing a replacement or refund. I had tried for days to reach them by this point, and while I was annoyed, I understood. They agreed to contact me within several days. They did not. I called again, only to be told that they had no record of payment (it hit my account on February **). The same woman told me that a [redacted] would need to call me back in order to resolve the issue. I was further annoyed, but had no choice. Some time passed (I don't remember how much at this point) until I called back and left a very annoyed message. The [redacted] did return my call, but I wasn't able to answer it. I reached her later, only to be told once again that a [redacted] would need to call me back. I was extremely exasperated at this point, but had no choice but to accept this.

They never contacted me. I recently tried to contact them via e-mail, but they have not replied. This was a horrible experience. I don't blame them for the storm, and I'm not a jerk. I just wanted fair compensation. I can only assume at this point that deferring to a [redacted] is their standard tactic when attempting to avoid payment to a customer, as is the absurd claim that they can't track payments a month after the fact. This was the worst customer service experience of my life, which is fairly astonishing considering that [redacted] is my cable, internet, and phone provider.Desired Settlement: In a perfect world, I'd love a full refund. I have no desire to give try their products at this time, and I highly doubt that even pressure from the Revdex.com will change their tactics. I'm just hoping to get this on record. If they dispute the facts, I have my invoice, bank statement, and [redacted] confirmation to back my claims. I do not, however, have phone or e-mail records.