Artistic Concrete Impressions

After having two separate projects completed by Artistic Concrete Impressions and referring business to them, I had a couple of cracking/chipping issues with the work. Though that is to be expected, I reached out to them because it was within a year to have them come out and see if they could remedy the situation. I was told that they would get back to me the following week to schedule a time, but never heard from them again. I repeatedly attempted to get a response afterward with no luck.