[redacted] - I spoke with [redacted] this morning re: the above referenced complaint by the [redacted] s...I am attaching the before and after photos of this job At this point, he is standing behind the fact that the [redacted] s owe the remaining payment for the completed job ($1,850.00) and all details written in the response dated 9-21-(that the [redacted] 's rejected) I am the only "lady" in the office that the [redacted] 's refer to in their rebuttal As a matter of fact, I do not work at the actual office or answer phones....I work from my home for [redacted] and go to his office one time per week to pick up mail....I did not take any payment over the phone from the [redacted] s nor am I authorized to do so (Square payment of $1,which they refer to) I have not spoken with either [redacted] or [redacted] at any time, except for September 22, when I spoke with Mr [redacted] , as I happened to be at the office when they called [redacted] has a customer, who is an attorney, that offered his services to contact the [redacted] s re: this situation I am in the process of contacting him, per [redacted] 's direction I am not sure of the process with the Revdex.com at this point...we obviously do not want a "mark" against us I am the conduit to [redacted] , as he is in the field working, most daysThe best way to contact me is via email - I monitor daily If you need to contact me via telephone, the best days to reach me are Mondays and Thursdays at my home # [redacted] Thank you for your guidance in this situation [redacted] (office assistant) for [redacted] Artistic Concrete & Masonry [redacted] [redacted] [redacted] [redacted]
Complaint: [redacted] I am rejecting this response because: On 9/3/I sent an email to artistic concrete asking for owner to come to the work site to discuss the billing and workWe were upset with the color and the finish as well as other items listedPlease see attachmentOwner once receiving this email refused to come to our house and started cussing and threatening to kick my husbands buttMy husband was at work and kept hanging up on [redacted] because he would not listenMr [redacted] then called the office and explained what was happening and the lady who answered had just received the complaint from the Revdex.comShe apologized and asked what she could do to make it rightWe told her to look at the two invoices and that we were being billed for duplicate work as well as we had not signed the second work orderWe tried to talk to [redacted] but he was irrational, combative and belligerentHe even threatened to come over and bust up the concrete around our poolLuckily my next door neighbor is a police officer and his wife stays at home so we know she would call the police if she saw anyone trespassing on our property We told office lady her we would pay for the original work and what we owed was the balance of paid on 09/05/She agreed and charged our card [redacted] then called my husband the next day and told him I hope you are happy, I don't need anymore of your money and that I have other customersIt was my impression that we were doneThen two weeks later we get a call from [redacted] (we have it recorded) of him stating crazy things and calling us alcoholics and that he would sue us and put a lien on my houseIt was a very disturbing call and upset my entire familyIf he tries any further contact with us we will call the policeThis is harassment, extortion and slander So once we received the Revdex.com complaint response from [redacted] we called and spoke with office managerShe had no prior knowledge of speaking to us, we do not know who we spoke with but it was whoever ran our debit card for In addition we paid for worth of new concrete to be poured and it has popped out of the ground and is a trip hazard for my kidsWe paid down another and for a total of That is more than the original quote Regards, [redacted]
Complaint: ***
I am rejecting this response because:
On 9/We called a lady in the office after speaking with ***We asked for the owner to come out and look at the workOwner yelled at us and threatened usFinally after speaking to the office lady it was agreed that we would pay the that we have a receipt for as the final settlementThey asked that in return we let the Revdex.com know it was settledComplaint has not come back to us until now
We received a threatening voice mail message from *** on 9/saying we still owe He was acting belligerent calling my family alcoholics, he called the Revdex.com alcoholics and said he was putting a lien on my home and was going to sue us
Please see the receipt for final paymentAlso see the concrete work that was done and has lifted out of the ground and looks terrible
We have also called *** today to see why this owner is calling us to make threats
Regards,
*** ***
All work performed at the home of *** & *** *** was performed according to the contracts (signed and they refused to sign) and at approval
of the home owners. Claims that pressure washing was not completed are untrue. This is a process that is part of the
color and stain work performed at
their home. Color choice samples were made on-site and were approved by the homeowner prior to application. We have photos of the before and after of
their new pool deck that they say wasn’t done
We went the extra-mile to please this customer. Many attempts have been made to make restitution as well as to collect monies owed for the completion of the job.
Balance due for all work completed is $1,
[redacted] - I spoke with [redacted] this morning re: the above referenced complaint by the [redacted]s...I am attaching the before and after photos of this job. At this point, he is standing behind the fact that the [redacted]s owe the remaining payment for the completed job ($1,850.00) and all details written in the response dated 9-21-14 (that the [redacted]'s rejected).
I am the only "lady" in the office that the [redacted]'s refer to in their rebuttal. As a matter of fact, I do not work at the actual office or answer phones....I work from my home for [redacted] and go to his office one time per week to pick up mail....I did not take any payment over the phone from the [redacted]s nor am I authorized to do so (Square payment of $1,575.00 which they refer to). I have not spoken with either [redacted] or [redacted] at any time, except for September 22, 2014 when I spoke with Mr. [redacted], as I happened to be at the office when they called.
[redacted] has a customer, who is an attorney, that offered his services to contact the [redacted]s re: this situation. I am in the process of contacting him, per [redacted]'s direction.
I am not sure of the process with the Revdex.com at this point...we obviously do not want a "mark" against us. I am the conduit to [redacted], as he is in the field working, most days. The best way to contact me is via email - I monitor daily. If you need to contact me via telephone, the best days to reach me are Mondays and Thursdays at my home # [redacted].
Thank you for your guidance in this situation.
[redacted] (office assistant)
for [redacted]
Artistic Concrete & Masonry[redacted]
Complaint: [redacted]I am rejecting this response because:Of course we are unhappy with the work Artistic Concrete performed. A large portion of the work failed within a few weeks, some was not done as agreed and some was never done at all. And yet, Mr. [redacted] still has our money. Apparently [redacted] is sticking to the ridiculous premise that the weather kept him from working every day between October 18th and the end of March (162 days). I defy Mr. [redacted] to prove that his company shut down during this time period. If he can show that the weather kept his crew idle that entire time, as he wants us to believe, we will withdraw our complaint. Since we all know that isn't the case, let's try to stick to the facts. There is no truth whatsoever that anyone from Artistic Concrete "reached out to set up an appointment earlier this Spring". We received a three word text from an Artistic employee on January 30th, and heard nothing more until we contacted [redacted] and his foreman around the end of March to tell them that we had given up on them entirely. In my opinion, telling [redacted] to stay away from our home was nothing more than a formality, since he had no intention of fulfilling, his contract that we had paid in full many months prior. It would have been nice if this project would have been as important to Mr. [redacted] as it was to us, and had just been done right the first time. We paid top dollar for sloppy, unprofessional results that are not even close to what we were promised. Instead of taking responsibility, owning the mess he created, and making it right, Mr. [redacted] tries to shift the blame to the weather and even to us. If he spent 10% as much time concentrating on keeping his word as he does making up excuses, we probably wouldn't be where we are........out a large sum of money with very little to show for it. We are still asking that Artistic Concrete return 75% of the money paid for the pool area, approximately $1114. As for giving Artistic a second chance to straighten up the total failure they abandoned us with, we feel that we already gave Mr. [redacted] and Company 162 chances.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
On 9/3/2014 I sent an email to artistic concrete asking for owner to come to the work site to discuss the billing and work. We were upset with the color and the finish as well as other items listed. Please see attachment. Owner once receiving this email refused to come to our house and started cussing and threatening to kick my husbands butt. My husband was at work and kept hanging up on [redacted] because he would not listen. Mr. [redacted] then called the office and explained what was happening and the lady who answered had just received the complaint from the Revdex.com. She apologized and asked what she could do to make it right. We told her to look at the two invoices and that we were being billed for duplicate work as well as we had not signed the second work order. We tried to talk to [redacted] but he was irrational, combative and belligerent. He even threatened to come over and bust up the concrete around our pool. Luckily my next door neighbor is a police officer and his wife stays at home so we know she would call the police if she saw anyone trespassing on our property.
We told office lady her we would pay for the original work and what we owed was the balance of 1575 paid on 09/05/14. She agreed and charged our card. [redacted] then called my husband the next day and told him I hope you are happy, I don't need anymore of your money and that I have other customers. It was my impression that we were done. Then two weeks later we get a call from [redacted] (we have it recorded) of him stating crazy things and calling us alcoholics and that he would sue us and put a lien on my house. It was a very disturbing call and upset my entire family. If he tries any further contact with us we will call the police. This is harassment, extortion and slander.
So once we received the Revdex.com complaint response from [redacted] we called and spoke with office manager. She had no prior knowledge of speaking to us, we do not know who we spoke with but it was whoever ran our debit card for 1575.00.
In addition we paid for 1450 worth of new concrete to be poured and it has popped out of the ground and is a trip hazard for my kids. We paid 2500 down another 925 and 1575 for a total of 5000. That is 100 more than the original quote.
[redacted] - I spoke with [redacted] this morning re: the above referenced complaint by the [redacted] s...I am attaching the before and after photos of this job At this point, he is standing behind the fact that the [redacted] s owe the remaining payment for the completed job ($1,850.00) and all details written in the response dated 9-21-(that the [redacted] 's rejected) I am the only "lady" in the office that the [redacted] 's refer to in their rebuttal As a matter of fact, I do not work at the actual office or answer phones....I work from my home for [redacted] and go to his office one time per week to pick up mail....I did not take any payment over the phone from the [redacted] s nor am I authorized to do so (Square payment of $1,which they refer to) I have not spoken with either [redacted] or [redacted] at any time, except for September 22, when I spoke with Mr [redacted] , as I happened to be at the office when they called [redacted] has a customer, who is an attorney, that offered his services to contact the [redacted] s re: this situation I am in the process of contacting him, per [redacted] 's direction I am not sure of the process with the Revdex.com at this point...we obviously do not want a "mark" against us I am the conduit to [redacted] , as he is in the field working, most daysThe best way to contact me is via email - I monitor daily If you need to contact me via telephone, the best days to reach me are Mondays and Thursdays at my home # [redacted] Thank you for your guidance in this situation [redacted] (office assistant) for [redacted] Artistic Concrete & Masonry [redacted] [redacted] [redacted] [redacted]
Complaint: [redacted] I am rejecting this response because: On 9/3/I sent an email to artistic concrete asking for owner to come to the work site to discuss the billing and workWe were upset with the color and the finish as well as other items listedPlease see attachmentOwner once receiving this email refused to come to our house and started cussing and threatening to kick my husbands buttMy husband was at work and kept hanging up on [redacted] because he would not listenMr [redacted] then called the office and explained what was happening and the lady who answered had just received the complaint from the Revdex.comShe apologized and asked what she could do to make it rightWe told her to look at the two invoices and that we were being billed for duplicate work as well as we had not signed the second work orderWe tried to talk to [redacted] but he was irrational, combative and belligerentHe even threatened to come over and bust up the concrete around our poolLuckily my next door neighbor is a police officer and his wife stays at home so we know she would call the police if she saw anyone trespassing on our property We told office lady her we would pay for the original work and what we owed was the balance of paid on 09/05/She agreed and charged our card [redacted] then called my husband the next day and told him I hope you are happy, I don't need anymore of your money and that I have other customersIt was my impression that we were doneThen two weeks later we get a call from [redacted] (we have it recorded) of him stating crazy things and calling us alcoholics and that he would sue us and put a lien on my houseIt was a very disturbing call and upset my entire familyIf he tries any further contact with us we will call the policeThis is harassment, extortion and slander So once we received the Revdex.com complaint response from [redacted] we called and spoke with office managerShe had no prior knowledge of speaking to us, we do not know who we spoke with but it was whoever ran our debit card for In addition we paid for worth of new concrete to be poured and it has popped out of the ground and is a trip hazard for my kidsWe paid down another and for a total of That is more than the original quote Regards, [redacted]
Complaint: ***
I am rejecting this response because:
On 9/We called a lady in the office after speaking with ***We asked for the owner to come out and look at the workOwner yelled at us and threatened usFinally after speaking to the office lady it was agreed that we would pay the that we have a receipt for as the final settlementThey asked that in return we let the Revdex.com know it was settledComplaint has not come back to us until now
We received a threatening voice mail message from *** on 9/saying we still owe He was acting belligerent calling my family alcoholics, he called the Revdex.com alcoholics and said he was putting a lien on my home and was going to sue us
Please see the receipt for final paymentAlso see the concrete work that was done and has lifted out of the ground and looks terrible
We have also called *** today to see why this owner is calling us to make threats
Regards,
*** ***
All work performed at the home of *** & *** *** was performed according to the contracts (signed and they refused to sign) and at approval
of the home owners. Claims that pressure washing was not completed are untrue. This is a process that is part of the
color and stain work performed at
their home. Color choice samples were made on-site and were approved by the homeowner prior to application. We have photos of the before and after of
their new pool deck that they say wasn’t done
We went the extra-mile to please this customer. Many attempts have been made to make restitution as well as to collect monies owed for the completion of the job.
Balance due for all work completed is $1,
[redacted] - I spoke with [redacted] this morning re: the above referenced complaint by the [redacted]s...I am attaching the before and after photos of this job. At this point, he is standing behind the fact that the [redacted]s owe the remaining payment for the completed job ($1,850.00) and all details written in the response dated 9-21-14 (that the [redacted]'s rejected).
I am the only "lady" in the office that the [redacted]'s refer to in their rebuttal. As a matter of fact, I do not work at the actual office or answer phones....I work from my home for [redacted] and go to his office one time per week to pick up mail....I did not take any payment over the phone from the [redacted]s nor am I authorized to do so (Square payment of $1,575.00 which they refer to). I have not spoken with either [redacted] or [redacted] at any time, except for September 22, 2014 when I spoke with Mr. [redacted], as I happened to be at the office when they called.
[redacted] has a customer, who is an attorney, that offered his services to contact the [redacted]s re: this situation. I am in the process of contacting him, per [redacted]'s direction.
I am not sure of the process with the Revdex.com at this point...we obviously do not want a "mark" against us. I am the conduit to [redacted], as he is in the field working, most days. The best way to contact me is via email - I monitor daily. If you need to contact me via telephone, the best days to reach me are Mondays and Thursdays at my home # [redacted].
Thank you for your guidance in this situation.
[redacted] (office assistant)
for [redacted]
Artistic Concrete & Masonry[redacted]
Complaint: [redacted]I am rejecting this response because:Of course we are unhappy with the work Artistic Concrete performed. A large portion of the work failed within a few weeks, some was not done as agreed and some was never done at all. And yet, Mr. [redacted] still has our money. Apparently [redacted] is sticking to the ridiculous premise that the weather kept him from working every day between October 18th and the end of March (162 days). I defy Mr. [redacted] to prove that his company shut down during this time period. If he can show that the weather kept his crew idle that entire time, as he wants us to believe, we will withdraw our complaint. Since we all know that isn't the case, let's try to stick to the facts. There is no truth whatsoever that anyone from Artistic Concrete "reached out to set up an appointment earlier this Spring". We received a three word text from an Artistic employee on January 30th, and heard nothing more until we contacted [redacted] and his foreman around the end of March to tell them that we had given up on them entirely. In my opinion, telling [redacted] to stay away from our home was nothing more than a formality, since he had no intention of fulfilling, his contract that we had paid in full many months prior. It would have been nice if this project would have been as important to Mr. [redacted] as it was to us, and had just been done right the first time. We paid top dollar for sloppy, unprofessional results that are not even close to what we were promised. Instead of taking responsibility, owning the mess he created, and making it right, Mr. [redacted] tries to shift the blame to the weather and even to us. If he spent 10% as much time concentrating on keeping his word as he does making up excuses, we probably wouldn't be where we are........out a large sum of money with very little to show for it. We are still asking that Artistic Concrete return 75% of the money paid for the pool area, approximately $1114. As for giving Artistic a second chance to straighten up the total failure they abandoned us with, we feel that we already gave Mr. [redacted] and Company 162 chances.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
On 9/3/2014 I sent an email to artistic concrete asking for owner to come to the work site to discuss the billing and work. We were upset with the color and the finish as well as other items listed. Please see attachment. Owner once receiving this email refused to come to our house and started cussing and threatening to kick my husbands butt. My husband was at work and kept hanging up on [redacted] because he would not listen. Mr. [redacted] then called the office and explained what was happening and the lady who answered had just received the complaint from the Revdex.com. She apologized and asked what she could do to make it right. We told her to look at the two invoices and that we were being billed for duplicate work as well as we had not signed the second work order. We tried to talk to [redacted] but he was irrational, combative and belligerent. He even threatened to come over and bust up the concrete around our pool. Luckily my next door neighbor is a police officer and his wife stays at home so we know she would call the police if she saw anyone trespassing on our property.
We told office lady her we would pay for the original work and what we owed was the balance of 1575 paid on 09/05/14. She agreed and charged our card. [redacted] then called my husband the next day and told him I hope you are happy, I don't need anymore of your money and that I have other customers. It was my impression that we were done. Then two weeks later we get a call from [redacted] (we have it recorded) of him stating crazy things and calling us alcoholics and that he would sue us and put a lien on my house. It was a very disturbing call and upset my entire family. If he tries any further contact with us we will call the police. This is harassment, extortion and slander.
So once we received the Revdex.com complaint response from [redacted] we called and spoke with office manager. She had no prior knowledge of speaking to us, we do not know who we spoke with but it was whoever ran our debit card for 1575.00.
In addition we paid for 1450 worth of new concrete to be poured and it has popped out of the ground and is a trip hazard for my kids. We paid 2500 down another 925 and 1575 for a total of 5000. That is 100 more than the original quote.
Regards,
[redacted]