Artistic Concrete Staining & Engraving LLC

Beware hiring Artistic Concrete Staining & Engraving, LLC out of Springfield, MO! The "seal system" that he uses is not as durable as he claimsDuring the application process I was pleased with the way the floor was lookingTo be fair, the actual stain does look goodMy problem lies with the sealer and *** ***'s poor customer serviceDefinitely do not pay him the remainder of balance due until you have actually walked on it for day or two to know if you will experience the problems that we are facing
Initially the floor looked goodWe waited hours before walking lightly on it to see the entire floor and at that time we noticed that he had splattered stain all over the lower third of the wallsOur house was still uninhabitable due to the smell of the sealer so we gave the floor hours before really walking on itWe started to notice that our two dogs were leaving paw pad prints all over the floor so I called Mr*** and left a message asking him to return my callA few hours later he texted me that I should try to "buff' the marks out with a clean cotton clothI tried his recommendation that evening with no luck, it actually scratched the sealer even worse
I texted Mr*** some pictures of the scratched floor but the marks don't show up well in photosBasically, he accused me of having done something to mess up the sealer via text and then told me that I should try rubbing the marks with acetone to see if they would go awayI was starting to get aggravated as his texts were very hostile but tried his second suggestionThe acetone did remove the marks, but as soon as myself and my dogs started walking on it their pads and our shoes continued to scratch the floor
At this point I texted Mr*** that the acetone had worked but not permanentlyI asked him to give me the name of the product that he used so I could possibly wax the floor as many stained concrete experts say should be doneHe refused to give me the name and said that waxing the floor would be a mistake even though his website says that two coats of wax is part of his serviceAfter a few more hostile texts we agreed to a time the following week for him to come look at the floor in person
To his credit, once he saw the floor he realized that there was something wrongHe thought that maybe the house was too cold for the product to fully cureSo he agreed to sand the sealer down and reseal itTo be safe he suggested that we leave the heat set in the low seventies and keep the dogs off the floor for seven days and for us to keep off for hoursAfter following his directions for the week I let my dogs in and within a few minutes their pad prints and our footprints started showing up on the sealer againI have tried to contact Mr*** several times but he has not respondedSo now I have a $floor that looks horrible and Artistic Concrete is not standing behind their products or servicesIn fact, I asked him to give the name of the product a second time so that I can try to fix this myself but he refuses to give me the information
All in all, I'm very disappointed in the shoddy work, bad products, and horrible customer service that Artistic Concrete Staining & Engraving has provided meI would like to get one third of the cost for this work refunded and the name of the sealing product that he used, but I won't hold my breath