Artistic Internet Services

Initial Business Response /* (1000, 9, 2015/10/16) */
After carefully researching the file it was found that this client did call on 09/09/15 to cancel. Due to a system error a block was not placed to stop the draft. Therefore the policy did draft on the next scheduled date. The complainant called...

again on 10/01/15 to let us know we drafted again
but was told we would hold the draft to be sure it did not return before it was refunded. That is standard procedure however since there was an error made on our side an exception should have been made and the draft refunded immediately. A refund check will be cut today and go out on Monday October 19th.
Final Business Response /* (1000, 12, 2015/10/20) */
[redacted]Document Attached[redacted]
Please see the attached response that was given on 10/16/2015.

Initial Business Response /* (1000, 9, 2016/11/07) */
Revdex.com
2754 S Campbell Avenue
Springfield, Missouri 65807
Re: ID [redacted]
Insured: [redacted]
Dear Revdex.com:
We are in receipt of your letter dated October 26, 2016, enclosing the complaint from above named...

consumer.
Because various state and federal privacy laws and regulations regarding the privacy of customer information
place constraints on our releasing personal private information of our customers, we have today requested a release from
the customer. While we are awaiting return of that release, we will begin researching this complaint and collecting
documentation. Once the release is received, we will provide you with the information authorized by the contract owner
that we believe are necessary to close this complaint.
If for such reason the customer has chosen to not release their personal private information, we'll notify you as
well. In most cases the customer will choose to release information, but there may be that one case in which the customer
may later decide to keep their information private.
While we do not anticipate it happening very often, should we fail to
receive a release by November 9, 2016 we will provide a full response to the customer and notify your offices of these
actions.
If you should have any questions in the meantime, please let us know
Initial Consumer Rebuttal /* (3000, 11, 2016/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm still waiting on money being but back into my account
Final Business Response /* (4000, 13, 2016/11/09) */
November 9, 2016
Revdex.com of Southwest Missouri
2754 S Campbell Ave
Springfield, MO 65807
Your Complaint #: [redacted]
Our ID #: [redacted]
Complainant: [redacted]
PLAN #: [redacted]
FEIN #: [redacted]
NAIC #: [redacted]
Dear Revdex.com of Southwest Missouri:
I am in receipt of the complaint submitted by [redacted] on October 25, 2016 with Standard Life and Accident Insurance Company. I have reviewed the file thoroughly and noted the following information.
Plan [redacted] and is an Individual Limited Benefit Accident and Sickness Insurance Policy, form # [redacted]. It was issued on October 17, 2016 with an effective date of November 1, 1016 on payment mode monthly bank draft.
On October 19, 2016 a request for an effective date change to December 1, 2016 was received and the completed.

Standard Life and Accident Insurance Company was notified via email on October 26, 2016 to cancel the policy. Our records indicate that only one draft of $[redacted] was processed on October 17, 2016 and the policy was cancelled before any renewal drafts occurred.
Our policy is to hold a bank draft refund for 20 days in order to allow time for if a return draft notice from the bank is received.
Based off the information received in this complaint requesting cancellation of this policy, a full refund has been processed on November 9, 2016. The coverage has been cancelled and the bank account on file has been issued a credit in the amount of $[redacted].
I trust the above information and enclosed documentation will resolve this inquiry to your satisfaction. If you have any additional questions, please feel free to contact me or you may call our Customer Service Department at 1-[redacted].
Sincerely,
[redacted], Manager
Health Policy Change
Phone# 409-763-4661, [redacted]
Fax# [redacted]@americannational.com

Initial Business Response /* (1000, 5, 2015/11/18) */
Dear Revdex.com:
We are in receipt of your letter dated November 18, 2015, enclosing the complaint from above named consumer.
Because various state and federal privacy laws and regulations regarding the privacy of customer...

information place constraints on our releasing personal private information of our customers, we have today requested a release from the customer. While we are awaiting return of that release, we will begin researching this complaint and collecting documentation. once the release is received, we will provide you with the information authorized by the contract owner that we believe are necessary to close the complaint.
If for such reason the customer has chosen to not release their personal private information, we'll notify you as well. In most cases the customer will choose to release information, but there may be that one case in which the customer may later decide to keep their information private. While we do not anticipate it happening very often, should we fail to receive a release by November 25, 2015 we will provide a full response to the customer and notify your offices of these actions.
If you should have any questions in the meantime, please let us know.
Sincerely,
[redacted] AIRC
Corporate Complaint Coordinator
Corporate Compliance
NAIC #XXXXX
Internal Control Number: CAXXXXX
Initial Consumer Rebuttal /* (3000, 8, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Additional information requested from business.
Final Business Response /* (4000, 12, 2015/12/01) */
Thank you for your recent letter concerning our processing of the above mentioned claim.
[redacted]'s plan is an Individual Limited Benefit Accident and Sickness Insurance Policy. This policy provides limited benefit coverage. It is not designed to cover all medical expenses and it is not a major medical or comprehensive healthcare policy.
In reviewing [redacted] claim file, we find on March 10,2015 we received a balance due statement from [redacted] for date of service May 13,2014. This statement did not include procedure codes or diagnosis codes; therefore, the clam was denied as balance due statements are not acceptable and for the insured to submit a fully itemized bill.
On receipt of Ms. [redacted]'s complaint, we found that we did receive the itemized bill on October5, 2015; however, it was inadvertently dropped as a duplicate. Chargers have now been processed according to the plan benefits of $100.00 per day for physician's office visit for an injury and $50.00 per day for outpatient diagnostic, e-ray and laboratory procedures for an injury. See enclosed copy of the Explanation of Benefits showing our payment.
We trust this explains our handling of [redacted] clam. If you have any questions, please feel free to contact our Customer Service Department at X-XXX-XXX-XXXX.
Sincerely,
Final Consumer Response /* (2000, 14, 2015/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)