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Artistic Pools Inc

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Artistic Pools Inc Reviews (2)

Thank you for forwarding Mr. P[redacted]’ response to my Revdex.com complaint.  I would like to use this opportunity to respond to some of Mr. P[redacted]’ comments. I would like to first comment regarding the outstanding fees that Mr. P[redacted] mentions in his response to our complaint.  As I mentioned in our original complaint letter, we notified Mr. P[redacted] of the significant quality issues (color issues and extensive chipping) with the stamped concrete pool deck immediately after he completed it.  We even cancelled the final plastering of the pool so that Mr. P[redacted] could address these issues prior to proceeding further.  He agreed at the time that there were issues that needed corrected, but stated that he could address the color issues and extensive chipping after plastering the pool and prior to applying the final sealer to the concrete. It was because of the understanding that Mr. P[redacted] would fix the concrete deck issues after plastering that we allowed him to finish the pool installation. However, after finishing the pool installation Mr. P[redacted] never addressed these issues.  The contract clearly states that “all work will be done in a good workmanlike manner”.  The stamped concrete deck that Mr. P[redacted] installed failed to meet this provision of the contract. We therefore withheld approximately 50% of the concrete deck cost only.  The remainder of the pool contract was paid in full.  I would next like to comment on the pictures that Mr. P[redacted] presented to you.  While these are pictures of the project, they are taken from a distance and do not allow the viewer to see the chipping and cracking of the concrete.  He also avoided photographing key areas where the color, stamping, and chipping issues are the greatest.  When I notified Mr. P[redacted] of the issues in writing, I sent him photos which accurately highlight the quality issues.  I have attached these and additional photographs to this response.  Most importantly, Mr. P[redacted] mentions in his response that several concrete experts have seen the pictures and felt that the job was “more than acceptable”.  Based on the fact that none of the experts actually saw the job in person and the fact that the pictures Mr. P[redacted] shared do not show the quality issues up close, their opinions are not relevant.  When I spoke with the color and stamp supplier Mr. P[redacted] mentions, he informed me that Mr. P[redacted] showed him pictures that were on his phone and that based on those pictures it was not possible to make a judgment of the quality of the deck. As mentioned in my original complaint, 2 independent concrete contractors who inspected the job in person concluded that the job quality was unacceptable and that the only way to fix ALL of the quality issues would be to remove and replace the concrete.  Mr. P[redacted] states in his complaint that he offered to bring contractors on their time frames but I denied his request.  This is an outright lie.  I told Mr. P[redacted] that he was welcome to bring contractors but that I wanted to be at the house when they came. Furthermore, I offered several timeframes each week over the course of several weeks for him to bring contractors.  However, on only a single occasion between August 12 when I sent him my complaint in writing and September 14 when I filed my Revdex.com complaint, did Mr. P[redacted] offer to bring a contractor to our house.  He notified me on the evening of Monday August 28 that he planned to bring a contractor the following morning. I informed him that I could not get off work on that short of notice but offered an alternative time to meet that day.  Over the next few weeks, I provided times throughout the week that I was available yet he never tried to schedule a contractor again. I would like to comment on the options that Mr. P[redacted] has provided to us to “make us happy”.  After meeting with us to discuss the quality issues on September 26, Mr. P[redacted] told us verbally that he would remove and replace a section of the deck where the color issues and chipping are the worst; and then address the remaining chipping issues and recolor the entire deck and walkway.  We told him that we would consider this option and he stated he would put this option in writing.  At that point he offered to come to our house the next day and take measurements for the winter cover. Trusting that he was being honest and expecting him to follow through on his word, we allowed him to take measurements for the cover. However, Mr. P[redacted] used the opportunity to take the above mentioned photos, show them to other concrete contractors and then rescind the offer to replace the section of concrete.  This shows that Mr. P[redacted] is completely untrustworthy and has no intention to do anything to make us happy.  He is only looking out for his best interest.  Finally, we arranged to have the color and stamp supplier meet with Mr. P[redacted] and us on October 13th to discuss options address the quality issues.  Several options were discussed that day but, approximately 1 month later Mr. P[redacted] has yet to put anything in writing. At this point, Mr. P[redacted] has failed to put any options which fully address the quality issues in writing.  Furthermore, it has been over 5 months since we first notified him and none of the quality issues have been addressed. In fact, the deck continues to chip away around the stamp borders, worsening the appearance (see example images). Despite having paid him for the balance of the pool installation, we have been forced to contract a third party to purchase and install a safety cover and to winterize our pool.  Because the pool cover and winterization were included in the pool contract (which we have paid) we will be forwarding the bill to Mr. P[redacted] and expect full reimbursement. Furthermore, we will proceed on our own to contract a third party to remove and replace the concrete deck as recommended by multiple concrete experts. We expect to be fully reimbursed by Mr. P[redacted] for the expense of removing the concrete and for the initial payment we gave him for the concrete.  We hope that Mr. P[redacted] will agree to these terms, so that we are not forced to take legal action.  However, we are fully prepared to take this step if necessary. We completely regret our decision to work with Mr. P[redacted] and would never recommend that anyone do business with Mr. P[redacted].   Sincerely, [redacted]

I am writing in response to the above mentioned Revdex.com ID # from a complaint from [redacted] towards Artistic Pools. First and foremost Artistic Pools is VERY much willing to work with the [redacted]s to make them a happy and long lasting customer. Artistic Pools feels that the [redacted]s...

have a very quality pool and concrete decking. Is it perfect? No, but there is always going to be some blemishes in any concrete and especially in any colored stamped concrete.   I am attaching pictures of the pool and the pool decking for your reference. I have spoken and shown pictures to the concrete supplier, concrete color and stamp supplier and 2 highly respected concrete contractors with many years of stamp concrete experience and all agree that the job is MORE than acceptable. I would like to go thru a few of the complaints:   Color of concrete: The main pool deck looks very good in color and had one area where the 2 loads of concrete came together and at first was darker in color and is expected. I told The [redacted]s to give it some time that the concrete was fresh and would match in color much closer and it has. Picture below:    The 2nd color issue is where a sidewalk was poured approximately 3 to 4 days after the main pool deck. .Although the exact same color dye was used and in the exact same proportion that concrete sidewalk does not match in color exactly to the pool deck. All color suppliers will tell you and have disclaimers that colors may not match exactly from truck to truck and on different days. Even regular concrete with no color mixed in will have different appearances when poured on different days. Example: Look at any driveway that has an addition added to it or replacement of part of driveway and the color does not match.     Stamping: Artistic Pools and professionals feel the concrete at [redacted]s is stamped to quality workmanship manner. There is no way that out of in excess of 300 mats being stamped into the concrete that every one will have the exact same degree of stamp. It is inherent with the product and other professionals and suppliers will agree.     Timeliness: Everytime [redacted] has text, called or emailed I have responded in a reasonable time to him.     The [redacted]s have not paid in full for their pool and pool decks as stated in their complaint. The contract clearly states that Artisitic Pools has the right to suspend work and charge interest and re mobilization fees to finish any work once payment is made. The [redacted]s have used their pool since June of this year without paying as outlined and agreed to in the conctract. Artistic Pools owes The [redacted]s a winter cover and pool winterization and is very happy to do once balance would be paid in full. Also, Artistic Pools has offered many solutions to the [redacted]s and the concrete to extent of performing more work to the concrete and staining concrete so that the color would match more evenly although Artistic Pools maintains it is an inherent property of the colored concrete. Artistic Pools has tried to bring in other professionals to look at the job but could not meet the small time windows that the [redacted]s were offering to let them inspect the concrete. It is hard and disrespectful to other concrete professionals working to make a living to expect them to pull off their own jobs at exact times to inspect another job that is not theirs and especially with weather you don’t know exactly your schedule is going to be. I told the [redacted]s I would happily meet the other professionals on their time frames and around their schedules so that they could offer their opinions of the quality of work outside of pictures but they denied that request.   Bottom line is Artistic Pools wants and is trying to come to resolution with the [redacted]s that they will be happy and enjoy their pool for many years. We have been in constant dialogue with each other recently and I have hopes that we will be able to come to a resolution that makes both parties happy.   Pictures are attached of the pool and pool deck.   Thanks,   Robert P[redacted] Artistic Pools [redacted]

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Address: 3188 N Marks Ave Ste 123, Fresno, California, United States, 93722-4941

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