FSCW management has told this customer that we are not taking responcibility for the damaged mirror several timesThis is because the vehicle is over years old, and the reason the mirror broke is because of the age and condition it was in when it came through the car wast did not break because the car wash malfunctioned or did anything wrong or special to this vehicleWe wash hundreds of thousands of other vehicles every year the same way without incidentIt is FSCW’s policy to not take responcibility for damaged vehicle’s over years of age for this reasonThis policy is clearly posted at the entrance to each of our facilities
August 8th, To Whom It May Concern: My staff and I have reviewed the Revdex.com complaint regarding this customer’s visit to our [redacted] facility on July 25th, During our internal investigation of the day’s surveillance system, employee interviews, register reports, text message program receipts, and customer history records, we have discovered several inconsistencies with the customer’s allegations The first of these inconstancies (and arguably the least relevant) is their statement that reads they’ve, “going to Full Service Car Wash since (both [redacted] and [redacted] locations)” Our car wash tunnel controller tracks every license plate number of every vehicle that is ever washed at any FSCW locationOur detailed records indicate that this customer’s first visit at our [redacted] facility was well into Their first visit at our [redacted] facility was not until Despite the fact that we feel this initial statement in the complaint, which is proven false, is irrelevant to their visit on July 25th, it demonstrates that their credibility should be questioned throughout the rest of their allegations After conducting surveillance audits and employee interviews of the salesman, cashier, and manager, it is our opinion that this customer was trying to abuse our text message discount program for several reasonsThe first reason is that the salesmen that this customer initially spoke with remembers the encounter with them clearlyHe stated that the customer simply asked if the text message (which expired the day before) was validHe stated that he didn’t know for sure, but that this customer should ask our cashier inside, showing them the message on their phone, as this is where all discounts are applied anywayWhen the customer asked the cashier to apply the discount, she followed protocol and denied the discount as it clearly wasn’t validBy trying to “play both sides” of our sales and reception team, this customer thought that they would be getting a clearly expired discountIt is in our opinion that because this customer was upset that they didn’t get their expired discount, that they filed a Revdex.com complaint The text message discount this customer received on Friday, July 22nd at 7:43AM read as follows: [redacted] Cool off your car! $off The Works Wash or $off any car wash all weekendWe’ll get all the bugs off and the dirt out of your carC U soon!” All of our text message discounts clearly state an expiration date that our company strictly abides byThis particular message said, “though the weekend” meaning SundayWe make no exceptions for extending any promotions regardless of weather, mechanical failure, or any other situations including stated expiration datesBecause of this, FSCW denied this customer the expired discount, and will continue to deny their refund as well as denounce their allegations Please feel free to contact me further if you wish to discuss this more Sincerely, Tyler [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, Michael [redacted]
FSCW management has told this customer that we are not taking responcibility for the damaged mirror several timesThis is because the vehicle is over years old, and the reason the mirror broke is because of the age and condition it was in when it came through the car was
t did not break because the car wash malfunctioned or did anything wrong or special to this vehicleWe wash hundreds of thousands of other vehicles every year the same way without incidentIt is FSCW’s policy to not take responcibility for damaged vehicle’s over years of age for this reasonThis policy is clearly posted at the entrance to each of our facilities
August 8th, To Whom It May Concern: My staff and I have reviewed the Revdex.com complaint regarding this customer’s visit to our [redacted] facility on July 25th, During our internal investigation of the day’s surveillance system, employee interviews, register reports, text message program receipts, and customer history records, we have discovered several inconsistencies with the customer’s allegations The first of these inconstancies (and arguably the least relevant) is their statement that reads they’ve, “going to Full Service Car Wash since (both [redacted] and [redacted] locations)” Our car wash tunnel controller tracks every license plate number of every vehicle that is ever washed at any FSCW locationOur detailed records indicate that this customer’s first visit at our [redacted] facility was well into Their first visit at our [redacted] facility was not until Despite the fact that we feel this initial statement in the complaint, which is proven false, is irrelevant to their visit on July 25th, it demonstrates that their credibility should be questioned throughout the rest of their allegations After conducting surveillance audits and employee interviews of the salesman, cashier, and manager, it is our opinion that this customer was trying to abuse our text message discount program for several reasonsThe first reason is that the salesmen that this customer initially spoke with remembers the encounter with them clearlyHe stated that the customer simply asked if the text message (which expired the day before) was validHe stated that he didn’t know for sure, but that this customer should ask our cashier inside, showing them the message on their phone, as this is where all discounts are applied anywayWhen the customer asked the cashier to apply the discount, she followed protocol and denied the discount as it clearly wasn’t validBy trying to “play both sides” of our sales and reception team, this customer thought that they would be getting a clearly expired discountIt is in our opinion that because this customer was upset that they didn’t get their expired discount, that they filed a Revdex.com complaint The text message discount this customer received on Friday, July 22nd at 7:43AM read as follows: [redacted] Cool off your car! $off The Works Wash or $off any car wash all weekendWe’ll get all the bugs off and the dirt out of your carC U soon!” All of our text message discounts clearly state an expiration date that our company strictly abides byThis particular message said, “though the weekend” meaning SundayWe make no exceptions for extending any promotions regardless of weather, mechanical failure, or any other situations including stated expiration datesBecause of this, FSCW denied this customer the expired discount, and will continue to deny their refund as well as denounce their allegations Please feel free to contact me further if you wish to discuss this more Sincerely, Tyler [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We will not be addressing this any furtherOur reasoning is stated in our original response
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, Michael [redacted]