Artmolds

Review: Environmolds sold me a pressure tank through an online site. The pressure gauge was bent. This faulty equipment could have resulted in an explosion.I contacted the company and they assured me a replacement. I sent back the faulty gauge. I sent also the tracking number. I never received the replacement. The company did not respond to any follow up emails or calls.They kept my $227.00Desired Settlement: I want the promised replacement part or a full refund. If they require the remaining items from the original shipment, they must pay for shipping, as I paid for shipping back the faulty item and they did not send me a replacement as promised.

Business

Response:

Upon its return we learned and informed her that the part was on backorder from the manufacturer

We offered her a refund

She chose to wait

The replacement was sent to her in August 8th.

She has it in her possession now

tracking #[redacted]