Arts For Kids, Inc.

Revdex.com:I never threatened the businessAnd if me saying I was going to contact the state and the Revdex.com is threatening the business, that is news to meAnd the owner is the one who suggested to ME that I exit my son from the facilityI even said to her, so if you can't guarantee that my son will not be by this teacher again, what other suggestions do you have, and she stated to take him out of the schoolShe did NOT offer alternatives besides thatShe showed zero empathy or concern for my child's well beingAnd she did bring up the situation to other individuals that my fiance works with as well as my own coworkers to see what they have heardSo she is now not only saying that my son is lying but that what other parents have told me is also not trueShe tried telling me I can't talk to other parents about this and I can't say anything bad about what may have happened to my son, but less than five minutes later she was bad mouthing other daycares in the area.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Joshua ***

In response to the complaint, MrSnotified us the morning of Tuesday, February 7, that his son had grabbed his mother’s chin and said “Focus” and that he learned that behavior from his teacher. MrS was asked if there was any redness or bruising on his son’s face. He stated that
there was notAfter an investigation it was determined on our part that abuse did not occur. The teacher did state that yes she had said “Focus” while putting her hands on the sides of another child’s face; however, the teacher stated she never actually touched the child as her hands were just near the sides of his face and the teacher stated she never used this technique with MrS’s child. This is a common practice of teachers to get a child to focus on the task at hand. MrSdid not agree with our conclusion. He stated he was going to call the police. I told MrSthat he could call the police; however the best number to call would be the State Licensor as the police would refer this incident to them. I even offered the phone number for the State Licensor, but MrSstated he already had it. I did offer to switch his child to another classroom; however, I did warn that there would be times, like during outside play that his child would be in contact with the teacher as all the teachers in his son’s age group go out to play at the same time. Also our year-old teachers are together in one large room, with the room divided into three rooms with a waist-high gate. At any time, the teachers and children can see each other; there is very little privacy per classroom I also called our State Licensor to explain the incident and to get their feedback on the situation. The State Licensor stated it sounded like we handled the situation correctly and reiterated that the Focus technique is a common teacher practiceMrSdid not want his son to go into another classroom and the only outcome he wanted was for the teacher to be fired. I told him that we would not be firing the teacher as no abuse occurred per our investigation. MrSthen stated that his son would not lie and that we were calling his son a liar. I tried to explain to MrSthat we do not believe his son was lying but saw the teacher using the Focus technique on another child and this is how he interpreted what he saw and used the analogy that if you tell the same story to five different two-year olds and asked them to repeat the story, you would get five different responsesMrS was very upset, threatened our business and got so angry, I had to ask him to leave three times as he would not listen to anything I had to say. It was MrS’s decision to un-enroll his son, not ours. We would have gladly worked out a compromise with him as we have many times in the past with previous complaints of his; but unfortunately the only outcome he insisted on was firing the teacher. I did talk to other families since MrSand his fiancée work with other family members of ours. However I did not mention what happened due to confidentiality and only asked parents if they had any concerns and if so to please feel free to come to me. Those parents stated they had no concerns and trusted their children in our care. I also talked to the parent of the child who the teacher used the Focus technique on. That parent had no concerns and understood what the teacher was doing We have not had children leave our childcare as MrS stated in his complaint for similar issues

Revdex.com:I never threatened the business. And if me saying I was going to contact the state and the Revdex.com is threatening the business, that is news to me. And the owner is the one who suggested to ME that I exit my son from the facility. I even said to her, so if you can't guarantee that my son will not be by this teacher again, what other suggestions do you have, and she stated to take him out of the school. She did NOT offer alternatives besides that. She showed zero empathy or concern for my child's well being. And she did bring up the situation to other individuals that my fiance works with as well as my own coworkers to see what they have heard. So she is now not only saying that my son is lying but that what other parents have told me is also not true. She tried telling me I can't talk to other parents about this and I can't say anything bad about what may have happened to my son, but less than five minutes later she was bad mouthing other daycares in the area. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Joshua [redacted]

In response to the complaint, Mr. S. notified us the morning of Tuesday, February 7, that his son had grabbed his mother’s chin and said “Focus” and that he learned that behavior from his teacher.  Mr. S was asked if there was any redness or bruising on his son’s face.  He stated that...

there was not. After an investigation it was determined on our part that abuse did not occur.  The teacher did state that yes she had said “Focus” while putting her hands on the sides of another child’s face; however, the teacher stated she never actually touched the child as her hands were just near the sides of his face and the teacher stated she never used this technique with Mr. S’s child.  This is a common practice of teachers to get a child to focus on the task at hand.     Mr. S. did not agree with our conclusion.  He stated he was going to call the police.  I told Mr. S. that he could call the police; however the best number to call would be the State Licensor as the police would refer this incident to them.  I even offered the phone number for the State Licensor, but Mr. S. stated he already had it.  I did offer to switch his child to another classroom; however, I did warn that there would be times, like during outside play that his child would be in contact with the teacher as all the teachers in his son’s age group go out to play at the same time.  Also our 2 year-old teachers are together in one large room, with the room divided into three rooms with a waist-high gate.  At any time, the teachers and children can see each other; there is very little privacy per classroom. I also called our State Licensor to explain the incident and to get their feedback on the situation.  The State Licensor stated it sounded like we handled the situation correctly and reiterated that the Focus technique is a common teacher practice. Mr. S. did not want his son to go into another classroom and the only outcome he wanted was for the teacher to be fired.  I told him that we would not be firing the teacher as no abuse occurred per our investigation.  Mr. S. then stated that his son would not lie and that we were calling his son a liar.  I tried to explain to Mr. S. that we do not believe his son was lying but saw the teacher using the Focus technique on another child and this is how he interpreted what he saw and used the analogy that if you tell the same story to five different two-year olds and asked them to repeat the story, you would get five different responses. Mr. S was very upset, threatened our business and got so angry, I had to ask him to leave three times as he would not listen to anything I had to say.  It was Mr. S’s decision to un-enroll his son, not ours.  We would have gladly worked out a compromise with him as we have many times in the past with previous complaints of his; but unfortunately the only outcome he insisted on was firing the teacher.  I did talk to other families since Mr. S. and his fiancée work with other family members of ours.  However I did not mention what happened due to confidentiality and only asked parents if they had any concerns and if so to please feel free to come to me.  Those parents stated they had no concerns and trusted their children in our care.  I also talked to the parent of the child who the teacher used the Focus technique on.  That parent had no concerns and understood what the teacher was doing.  We have not had children leave our childcare as Mr. S stated in his complaint for similar issues.