Arts Heaven

Every painting I have received from Arts Heaven, 3 in all, have been outstanding. In fact, I've been so happy, I ordered a 4th recently.

I have 3 Arts Heaven paintings. I recently ordered a 4th. Each of them has been very fine work done with high quality paints on a great canvas. One of the paintings, a van Gogh, was just extraordinary. I am surprised to read all this negative chatter. Seems strange to me. Extraordinary!

Artsheaven.com has a 30-day money back guarantee for oil painted reproductions I received an unsatisfactory painting and immediately shipped order # [redacted] back to business on 9/23/ Merchandise was received and signed for by [redacted] on 5/26/ I inquired about the refund (minus 15% for restocking/shipping costs) on 6/6/by email and phone No response and no refund for $to associated credit card by 6/9/

We are requesting a refund within the day window of the company's money back day guaranteeI have called times and emailedThey do not respond to email refund requests or pick up phoneThe faces of the painting are darker than original, giving the painting a cartoonist quality and ruining the overall appeal
Order number ***

I don't understand how after reading all these reviews nothing has changedMy mistake was putting an order in before checking out the reviewsSame dealI made an order, never received it because they put the wrong address (you can tell with the tracking information)Not responsive to any emails or messagesNow I have to wonder how to get the money backNot sure if this is some sort of scam, but definitely do not purchase from this website

Company has not delivered my order or responded to email and phone requestsCompany has received payment via my *** *** account

Ordered "Moses" painting by Frida Kahlo and was 100% satisfiedThe artist did a magnificent job with this intricate and difficult paintingI was blown away this morning when it arrivedI couldn't stop looking at itThe painting was well done and on timeThey did reply to my e-mailsI would order again from them and would not hesitate to recommend them to my friends

We purchased a painting with an advertised 30-day money back satisfaction guarantee Upon receipt of the item, we decided that the quality was not as expected We have tried contacting the company via numerous emails and phone calls, but have had no response There is no information about where to send the painting in order to receive a refund

I placed an order for an item (art and framing) on 6/11/with an order number of ***I received an email on 7/7/that the item had shipped and I received it on 7/15/When I opened the item up, the frame was damaged due to the fact whomever put the item together put the hanging hardware screws too close to the edge of the frame and the screws came through on the front of the artwork/frameI initially emailed Arts Heaven on Tuesday, July 19th at 10:AM in regards to the damaged itemsI included a copy of the packaging invoice/paperwork and photos of the damage on the item and asked how they wanted to proceed (send me a return label, just issue a refund, etc.) from my work email *** and received no responseI emailed them a second time on Wednesday, 7/27/@ 1:pm, with no responseI also called the once and left a message and no on called me backFinally, on Saturday, 7/30,at 5:PM, I sent them another email asking for a full refund

Artsheaven.com has a 30-day money back guarantee for oil painted reproductions
I received an unsatisfactory painting and immediately shipped order #*** back to business on 9/23/
Merchandise was received and signed for by *** on 5/26/
I inquired about the refund (minus 15% for restocking/shipping costs) on 6/6/by email and phone
No response and no refund for $to associated credit card by 6/9/

We returned a painting and never received reimbursement for it Furthermore, all of our calls and emails to ArtsHeaven to have this problem resolved have been ignored Their website says that we will get a response in hours We have sent five emails, left five voicemails, and have been calling every day for the past three weeks, but we have yet to receive a response

Within hours of placing order #12426, I found an art piece from a different source that worked better for my space, and I contacted Arts Heaven requesting my order be cancelled I received no response I next received notification that my order was almost done and being prepared for shipment, to which I again responded requesting that it not be sent and instead I be issued a refund No response Fed Ex then delivered the art piece, which I didn't even open I immediately sent an email requesting refund instructions No response despite several emails and voicemails left

Review: I purchased a canvas painting of Rembrandt's The Night Watch from Artsheaven.com for $295.00 (order #[redacted]). The company lists a money back guarantee, minus 15% to pay for shipping. I received the canvas, but I was very dissatisfied with the product, so I called them the same day (January 12, 2015) twice, as well as the following day. I received no answer and left a message in all instances to call me back. I also sent them an email requesting information about the process to obtain my refund. There was no response to that as well. Please help me rectify this situation. Thank you. [redacted]Desired Settlement: After the fifteen percent of $295.00 has been deducted, this company owes me $249.75. I want that amount of money refunded.

Consumer

Response:

Dear Sirs:

Review: Ordered oil painting May 27, 2015 - order [redacted], total $412. Requested delivery via [redacted]. Received oil painting June 4, 2015 via [redacted] ground. Handled painting with cotton gloves during initial inspection. Dissatisfied with color and requested refund instructions June 4, 2015. Received polite response June 6, 2015 asking that it be returned via original method (last communication received from business). Requested clarification about whether [redacted] or [redacted] was the original method on June 6, 2015. Sent via [redacted] Ground June 11, 2015 (tracking #[redacted]). Painting received and signed for by N Nguyen on June 15, 2015 (per [redacted] tracking). Sent email requesting refund status on July 24, 2015 and Aug 19, 2015. Left voicemail asking for update Aug 10, 2015. No refund as of Aug 28, 2015.Desired Settlement: Stated policy is that refund will equal sale price less 15% for restocking, etc (i.e. roughly $350).