Art's Master Mechanics Auto Repair

Art has been very communicative and responsive with our resident comments department. I am personally keeping tabs on his situation and reaching out on a daily basis to onsite management. We have agreed to his request for pest control monitoring and we will keep doing so until the problem is resolved. We have also extended the option of breaking lease or transferring to a different apartment home. We are sympathetic to Art and this unfortunate situation. We are doing everything within reason to eliminate the problem. We have bait stations from a preventative level as well as everyone on standby to remove or trap any pests in the apartment. We are hoping to resolve asap and in the meantime are willing to do whatever it takes to remove. I have asked Art to personally keep me posted on a daily basis and I will intervene. I drove to property in Las Vegas from San Diego on Tuesday and met with our resident services manager [redacted] and let him know the gravity of this situation.

A refund check in the amount of $40.29 along with an account statement was mailed to Mr. [redacted] on 8/15/16 to the address that was provided to us upon moving out. It was returned to us in the mail as undeliverable on 10/6/16. We then placed several phone calls to the phone umber we had on file in...

order to confirm the mailing address. We never received a call back util 11/3 providing an alternate mailing address. The refund check was mailed out on 11/4. Please feel free to contact me if you have any questions regarding this complaint. Have a great afternoon! [redacted]Willmark CommunitiesPh: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
wasnt able to respond quick enough last time so it marked my complaint as resolved, however it is not resolved. Also Willmarks said they would reach out to me, that has not happened and its been 2 weeks so i'll repost it here: Moved out of the apartment, did a pre-move out inspection, took photos, recorded it, guy said he's never seen anyone put so much effort into cleaning an apartment. Long story short, they eventually sent me a bill for over 1400 dollars (rent here was 1500 for the apartment). I wrote back stating the charges I did not agree with and why. I also asked them to respond to me if they disagreed with my findings and if so I could provide evidence and state laws. Never heard back. About a year and a half later I received a letter in the mail from a collections agency. I sent them a letter disputing the charges and why. Never heard back from them. Then Today, December 13th 2016 almost 3 years to the date since move out, they sent me to collections and it hit my account. Prominences (willmark) is currently being sued for over charging tenants after move out. I have disputed the charges again however this is now going on 3 years of back and forth with little to no word from the actual company. I advice any one to NOT rent from Willmark communities (prominence). Again they are currently being sued for this very thing. I will sue them personally after the current lawsuit is settled.
Regards,
[redacted]