Arts Quest

September 29, 2015Dear *** ***,I'm writing to acknowledge that we have received and are responding to the compliant with ID number ***.In regards to the disputed claim, I have reached out to *** *** and will be offering the requested refundAs of the time of this correspondence, I
have not heard back from *** ***, but will continue to reach out until the matter is resolved.Though I have not had the chance to speak with *** ***, it sounds like she had some interaction with some volunteers who were not equipped with the proper information to resolve her issue at the venueWith the help of her feedback, we will look to improve or communication process regarding this ticket issue, to help ensure it does not happen againThe team her regrets the circumstances regarding her experience and aim to offer a higher level of customer service with all our endeavors, including Musikfest.For future inquiries to Arts.Quest, please address them to my attention, as there is not an *** *** employed by ArtsOuest.Regards.Jon LDirector of Marketing

September 29, 2015
Dear [redacted],
I'm writing to acknowledge that we have received and are responding to the compliant with ID number [redacted].In regards to the disputed claim, I have reached out to [redacted] and will be offering the requested refund. As of the time of...

this correspondence, I have not heard back from [redacted], but will continue to reach out until the matter is resolved.Though I have not had the chance to speak with [redacted], it sounds like she had some interaction with some volunteers who were not equipped with the proper information to resolve her issue at the venue. With the help of her feedback, we will look to improve or communication process regarding this ticket issue, to help ensure it does not happen again. The team her regrets the circumstances regarding her experience and aim to offer a higher level of customer service with all our endeavors, including Musikfest.For future inquiries to Arts.Quest, please address them to my attention, as there is not an [redacted] employed by ArtsOuest.Regards.Jon L
Director of Marketing