"I have been an ArtsCow customer for years, as their promotions are great and the ability to customize is wonderfulHowever, this last order, I ordered two cosmetic bags, each one personalized differentThey were to be given to sisters at the same timeThe packing slip showed I ordered correctly, but two of the same name showed up (two different and correct designs but name on back was not correct for one bag)I requested they redo the wrong one, or refund both bags, as I cannot give to one girl without the otherThey insisted that I first destroy the merchandise, then they would refund ONE bagI said that would not work for me; I wanted the refund first, then would be glad to destroy itThey denied refundI went to PayPal who voted in my favor but then asked me to return the bags to Hong Kong with trackingI told them thanks but no thanks, that would cost too muchI asked instead if photos of the destroyed merchandise AFTER the refund would suffice, or shipment of the actual correct item could be expedited - I still want what I ordered! PayPal generously is going to refund the items with no penalty to ArtsCow, which bothers meArtsCow did the order wrong and aren't penalized?!?! I will never order from them againAdditionally I will find every opportunity to post a negative reviewThey could have just sent what I ordered, or refundedInstead they requested I continue to pay for their mistakeHorrible Customer Service."
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that although the of December was claimed as a delivery date, the package has just been delivered Because I have received the package, I would like to close the case
We used ArtsCow after seeing a *** for their customized shirtsWe placed two orders: one for shirts and another for and our results were really bittersweet...but more on the bitter sideThe shirts look greatOur designs came through really clearI wish I could order moreThe issue though is their customer serviceFrom rude agents, late orders, and poor communications we were let down time and time againWe were quoted business days to produce and business days to shipOur shirts didn't even ship for over a monthOur emails were met with 'you placed large orders' and they never once let us know if we should expect to wait another week or two weeks or any estimate as to when we would receive our productAlthough I can understand why an order of shirts would take a little longer it shouldn't take 4x the stated time without at least giving me a heads up as to when I should expect my productThe crazy thing is our order of shirts (which is what the *** was for) also took a month to shipThe other issue we had is the crazy shippingSince they are shipping from China each shirt costs $in shippingNo discounts for quantity which just makes them too expensive to order from no matter how many we wantGreat products but horrible and unreliable service make this a store not worth buying from
Dear Revdex.com team,
">I am writing in response to *** *** complaint with the complaint case id ***
In *** *** complaint, she states that she received an email which suggests we will ship out the order within 24 hours. We are unaware of such an email but we do however, have an email which states that the customer's order will be handled within 24-48 hours, which is when the order is transferred to our production house, confirmed, and processing will start. As the customer's order was placed on March 22, the production of the case took the standard 4-6 business days to process as stated in our FAQ. The order was shipped out on March 29 via Regular ***
If she has a copy of the said email stating her order will be shipped and received within 48 hours, please forward it to our customer service team at [email protected] for reference so we can provide further assistance for this issue.Thanks.Regards,CharmaineArtsCow.com
I had been using this website for about a year to print garments and buttons with my paintings on themMy paintings sometimes includes female frontal nudity, never was an issue in the pastMy last order was cancelled weeks after being placed (when it should've already been shipped), under the explanation that it contained "pornography"I replied explaining that it was not pornography and asking when I could expect a refund"Lanie" responded that I would receive a refund once I "promised" to never submit this design againNo, Lanie, thats now how this worksWhen you cancel an order, you issue a refundI am currently awaiting my refund via PayPal disputeArtscow also operates Artsnow.com and Cowcow.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that although the 23 of December was claimed as a delivery date, the package has just been delivered. Because I have received the package, I would like to close the case.
"I have been an ArtsCow customer for years, as their promotions are great and the ability to customize is wonderful. However, this last order, I ordered two cosmetic bags, each one personalized different. They were to be given to sisters at the same time. The packing slip showed I ordered correctly, but two of the same name showed up (two different and correct designs but name on back was not correct for one bag). I requested they redo the wrong one, or refund both bags, as I cannot give to one girl without the other. They insisted that I first destroy the merchandise, then they would refund ONE bag. I said that would not work for me; I wanted the refund first, then would be glad to destroy it. They denied refund. I went to PayPal who voted in my favor but then asked me to return the bags to Hong Kong with tracking. I told them thanks but no thanks, that would cost too much. I asked instead if photos of the destroyed merchandise AFTER the refund would suffice, or shipment of the actual correct item could be expedited - I still want what I ordered! PayPal generously is going to refund the items with no penalty to ArtsCow, which bothers me. ArtsCow did the order wrong and aren't penalized?!?! I will never order from them again. Additionally I will find every opportunity to post a negative review. They could have just sent what I ordered, or refunded. Instead they requested I continue to pay for their mistake. Horrible Customer Service."
To whom it may concern,I am writing on behalf of ArtsCow.com in response to Miss Johnson's case, ID #[redacted], regarding delivery issues of her phone case. According to our records, her order has been shipped out on December
17th and our estimated delivery time is around 8-12 workings days...
as
stated on our FAQ page here: http://www.artscow.com/faq.aspx#faq07. We believe we have made no claims that the product will arrive by December 23rd, 2014 and it would be most helpful for our team to further process the complaint if more details regarding this guarantee can be provided. If no further information can be presented regarding this statement, ArtsCow claims no responsibility in this matter.Furthermore, our customer service team has not received any e-mails nor voice messages from Miss Johnson and would like to state that our number will never be forwarded to other companies, especially those not affiliated with us. Regards,[redacted]ArtsCow.com
"I have been an ArtsCow customer for years, as their promotions are great and the ability to customize is wonderfulHowever, this last order, I ordered two cosmetic bags, each one personalized differentThey were to be given to sisters at the same timeThe packing slip showed I ordered correctly, but two of the same name showed up (two different and correct designs but name on back was not correct for one bag)I requested they redo the wrong one, or refund both bags, as I cannot give to one girl without the otherThey insisted that I first destroy the merchandise, then they would refund ONE bagI said that would not work for me; I wanted the refund first, then would be glad to destroy itThey denied refundI went to PayPal who voted in my favor but then asked me to return the bags to Hong Kong with trackingI told them thanks but no thanks, that would cost too muchI asked instead if photos of the destroyed merchandise AFTER the refund would suffice, or shipment of the actual correct item could be expedited - I still want what I ordered! PayPal generously is going to refund the items with no penalty to ArtsCow, which bothers meArtsCow did the order wrong and aren't penalized?!?! I will never order from them againAdditionally I will find every opportunity to post a negative reviewThey could have just sent what I ordered, or refundedInstead they requested I continue to pay for their mistakeHorrible Customer Service."
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that although the of December was claimed as a delivery date, the package has just been delivered Because I have received the package, I would like to close the case
We used ArtsCow after seeing a *** for their customized shirtsWe placed two orders: one for shirts and another for and our results were really bittersweet...but more on the bitter sideThe shirts look greatOur designs came through really clearI wish I could order moreThe issue though is their customer serviceFrom rude agents, late orders, and poor communications we were let down time and time againWe were quoted business days to produce and business days to shipOur shirts didn't even ship for over a monthOur emails were met with 'you placed large orders' and they never once let us know if we should expect to wait another week or two weeks or any estimate as to when we would receive our productAlthough I can understand why an order of shirts would take a little longer it shouldn't take 4x the stated time without at least giving me a heads up as to when I should expect my productThe crazy thing is our order of shirts (which is what the *** was for) also took a month to shipThe other issue we had is the crazy shippingSince they are shipping from China each shirt costs $in shippingNo discounts for quantity which just makes them too expensive to order from no matter how many we wantGreat products but horrible and unreliable service make this a store not worth buying from
Dear Revdex.com team,
">I am writing in response to *** *** complaint with the complaint case id ***
In *** *** complaint, she states that she received an email which suggests we will ship out the order within 24 hours. We are unaware of such an email but we do however, have an email which states that the customer's order will be handled within 24-48 hours, which is when the order is transferred to our production house, confirmed, and processing will start. As the customer's order was placed on March 22, the production of the case took the standard 4-6 business days to process as stated in our FAQ. The order was shipped out on March 29 via Regular ***
If she has a copy of the said email stating her order will be shipped and received within 48 hours, please forward it to our customer service team at [email protected] for reference so we can provide further assistance for this issue.Thanks.Regards,CharmaineArtsCow.com
I had been using this website for about a year to print garments and buttons with my paintings on themMy paintings sometimes includes female frontal nudity, never was an issue in the pastMy last order was cancelled weeks after being placed (when it should've already been shipped), under the explanation that it contained "pornography"I replied explaining that it was not pornography and asking when I could expect a refund"Lanie" responded that I would receive a refund once I "promised" to never submit this design againNo, Lanie, thats now how this worksWhen you cancel an order, you issue a refundI am currently awaiting my refund via PayPal disputeArtscow also operates Artsnow.com and Cowcow.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that although the 23 of December was claimed as a delivery date, the package has just been delivered. Because I have received the package, I would like to close the case.
"I have been an ArtsCow customer for years, as their promotions are great and the ability to customize is wonderful. However, this last order, I ordered two cosmetic bags, each one personalized different. They were to be given to sisters at the same time. The packing slip showed I ordered correctly, but two of the same name showed up (two different and correct designs but name on back was not correct for one bag). I requested they redo the wrong one, or refund both bags, as I cannot give to one girl without the other. They insisted that I first destroy the merchandise, then they would refund ONE bag. I said that would not work for me; I wanted the refund first, then would be glad to destroy it. They denied refund. I went to PayPal who voted in my favor but then asked me to return the bags to Hong Kong with tracking. I told them thanks but no thanks, that would cost too much. I asked instead if photos of the destroyed merchandise AFTER the refund would suffice, or shipment of the actual correct item could be expedited - I still want what I ordered! PayPal generously is going to refund the items with no penalty to ArtsCow, which bothers me. ArtsCow did the order wrong and aren't penalized?!?! I will never order from them again. Additionally I will find every opportunity to post a negative review. They could have just sent what I ordered, or refunded. Instead they requested I continue to pay for their mistake. Horrible Customer Service."
To whom it may concern,I am writing on behalf of ArtsCow.com in response to Miss Johnson's case, ID #[redacted], regarding delivery issues of her phone case. According to our records, her order has been shipped out on December
17th and our estimated delivery time is around 8-12 workings days...
as
stated on our FAQ page here: http://www.artscow.com/faq.aspx#faq07. We believe we have made no claims that the product will arrive by December 23rd, 2014 and it would be most helpful for our team to further process the complaint if more details regarding this guarantee can be provided. If no further information can be presented regarding this statement, ArtsCow claims no responsibility in this matter.Furthermore, our customer service team has not received any e-mails nor voice messages from Miss Johnson and would like to state that our number will never be forwarded to other companies, especially those not affiliated with us. Regards,[redacted]ArtsCow.com