Artvision Photography

Complaint: [redacted] I am rejecting this response because: It is not exactly fully accurateAt NO time did Bob EVER reveal that the deposit was non refundableHad he been that honest or forthright, I NEVER, EVER would have left that sizable deposit, as I had many concerns about the condition and history of the carI certainly NEVER agreed to a non-refundable depositMy understanding when I gave him the deposit was that my purchase of the car was contingent not only upon my satisfaction of the repairs/replacement parts, but also that the car have no more than 5-extra additional miles put on it (to fill the gas tank) and my inspection of the car fax, which he promised I'd finally get when I came back to see the car, but neglected to give me when I asked for itWhen I had the agreement revised, because Bob snuck in the VIN identification charge I had told him I didn't want, a woman gave me a printout that indicated my deposit, but it did not state it was nonrefundable, nor did she ever mention it eitherI would have cancelled the charge then and thereAfter obtaining the car fax elsewhere, I left voicemails for Bob, and he returned many of my calls, but just left his name and number, and did not address my deposit refundI also texted the dealership that I would not be taking the car and to please refund my depositAfter several days, I finally spoke with Bob and it was then that he told me the deposit was nonrefundableHe never mentioned the car being readyI asked to speak to the owner, MrK***, and left him a voicemail to call meHe never returned my callI called again, and was told he was "away'The following week, I received a certified letter, from Riz H***, general sales manager, dated the day Bob and I spoke, which did indicate that I could use the deposit toward another one of their cars- within monthsThey also stated the car in question was ready, and that I "must pick up my vehicle within days"But after the time, stress, grief, and sleepless nights that this experience has caused me, I am not inclined to ever return to that dealership Sincerely, [redacted] ***

[redacted] Subject: Complaint against klimas enterprises inc The Toyota dealership has agreed to refund my money and I have received the payment/refund owed to me Thank You, [redacted]

Dear Ms*** ***
We have enclosed the response to Ms*** CtDeptof *** *** complaint
class="MsoNormal" "MARGIN: 0in 0in 8pt">The response to the Revdex.com complaint should be the samePlease note that she can use her deposit money for sales, service, parts or accessories at *** ***
Department of *** *** Consumer Complaint Center 11/04/15 RE: Judy ***
To whom it may concern: We have received a complaint from the Department of *** ***s in regards to *** *** purchase of a *** RX*** *** came to *** *** to purchase a used *** on 10/17/*** was met by salesman Bob M*** to look at a used *** that we had at the dealershipThe salesman and *** went over the *** that she wanted to purchase (test drive, price and trade value)*** had some concerns with the *** and asked if she could take it to another garage to look over the car with her to make sure that everything was ok with itBob had no problem with *** doing that, when *** came back with the *** she discussed some minor concerns with the salesman, *** requested that she would want a few minor paint chips repairedAlso *** asked for floor mats, touchup paint, and a cargo cover (that was missing) free oil changes and repair the driver’s side sun visorBob agreed to all the conditions if *** purchased the used *** and left a $deposit and signed a purchase agreement then we would complete all the request that she asked for*** agreed to the terms and price and signed the purchase agreement and left a deposit of $and asked that she would pick up the *** when everything was doneBob m*** also informed *** to make sure she wanted to purchase the *** because the deposit is nonrefundable *** agreed and signed everythingAfter everything was signed Bob ordered the cargo cover, touchup paint and had all of Judy’s concerns taken care of so that the *** would be all set for herBob M*** received a phone call from *** that she didn’t want the *** anymore and wanted her nonrefundable deposit back, Bob informed her again that she could not get the nonrefundable deposit back but she could use the deposit towards any other new or used car we had. Joe K*** Jr.
General Manager

[redacted]
[redacted]
[redacted] Subject: Complaint against klimas enterprises inc.   The Toyota dealership has agreed to refund my money and I have received the payment/refund owed to me. ...

  Thank You, [redacted]

Complaint: [redacted]
I am rejecting this response because:
It is not exactly fully accurate.
At NO time did Bob EVER reveal that the deposit was non refundable. Had he been that honest or forthright, I NEVER, EVER would have left that sizable deposit, as I had many concerns about the condition and history of the car. I certainly NEVER agreed to a non-refundable deposit. My understanding when I gave him the deposit was that my purchase of the car was contingent not only upon my satisfaction of the repairs/replacement parts, but also that the car have no more than 5-8 extra additional miles put on it (to fill the gas tank) and my inspection of the car fax, which he promised I'd finally get when I came back to see the car, but neglected to give me when I asked for it.
When I had the agreement revised, because Bob snuck in the VIN identification charge I had told him I didn't want, a woman gave me a printout that indicated my deposit, but it did not state it was nonrefundable, nor did she ever mention it either. I would have cancelled the charge then and there.
After obtaining the car fax elsewhere, I left voicemails for Bob, and he returned many of my calls, but just left his name and number, and did not address my deposit refund. I also texted the dealership that I would not be taking the car and to please refund my deposit. After several days, I finally spoke with Bob and it was then that he told me the deposit was nonrefundable. He never mentioned the car being ready. I asked to speak to the owner, Mr. K[redacted], and left him a voicemail to call me. He never returned my call. I called again, and was told he was "away'.
The following week, I received a certified letter, from Riz H[redacted], general sales manager, dated the day Bob and I spoke, which did indicate that I could use the deposit toward another one of their cars- within 6 months. They also stated the car in question was ready, and that I "must pick up my vehicle within 5 days".
But after the time, stress, grief, and sleepless nights that this experience has caused me, I am not inclined to ever return to that dealership.
Sincerely,
[redacted]