Artwares Contemporary Jewelry

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]they removed the regulator before I purchased a new dryerThey did not notify they had done this and the appliance company performs testit is not her right to tell me what I can and cannot do in my home they can send that in writing [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here Without notification, This company decided to ATTEMPT to strong arm fees, by disconnecting services, before any change had been madeHe should have contacted me instead, I received rude and self righteousness from the customer service repTHIS WAS NOT ABOUT SAFETY FOR AC HOWELL BUT MONEY ! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Morning [redacted] , Just following up on a complaint against your business and was wondering if you received a copy of the complaint by mail or emailI would appreciate if you could send us a response with the business's side of the storyFor your reference, I have attached a copy of the complaint in the event that you haven't received it previouslyIf you have any further questions please do not hesitate to contact usThank you and have a good day Regards, [redacted]

In response to *** *** we resent his accusation of our company trying to black male himWe do not engage in criminal activitiesIf *** *** continues to wrongly accuse us of such, there will be no further contacts with him and he may direct all contacts to our attorneyI spoke to *** *** early in September offering to fax or mail copies of invoices and customer information provided to all customers at initial installation, he refused that offerI have attached our customer agreement from for your reviewThis was provided to *** *** at initial install May Regarding rental fees, pool heating accounts are assessed fees seasonally in October, therefore no adjustment to feeAs far as gas remaining in the tank, it was empty when picked up. This is factual as I was one of two persons needed to pick the tank up.Please note in our customer agreement we clearly state fees and policy to all customers.Wayne H***

*** *** has one item correct, our company did remove our regulator and lock off service valveThis was done due to our commitment to customer SAFETYOur company will reconnect service, inspect gas system and perform a leak test after her appliance company installs a new dryer, again customer SAFETY firstWe are not telling *** *** what to do in her home, we are only trying to ensure a SAFE environment for her use of a new gas applianceWe look forward to schedule a reconnect of service and leak test for *** ***.Thank you *** ***

Tell us why here A.CHowell receives and understands the request to temporarily hold deliveriesIn response to needing permission to change the dryer was incorrect, we advised the customer that a safety inspection and leak test was required when the propane system is
modified or changedThe customer also informed us that a water heater was removed from the homeIt is a company policy to inspect and test for leaks when we are notified of an appliance or gas system modification addition or deletion in order to provide a proper and SAFE environmentThe customer stated that they had no regard or concern for their own safety or safety of othersFor that reason A.CHowell Corpremoved the regulator and locked the tank service valve until a safety inspection and leak test could be scheduled and performed, A.CHowell Corpdeemed it necessary to disconnect the gas service due to the above stated modificationsThe customer unit price would increase due to the lower volume of propane being consumed with less appliance, and a smaller tank would be installed to properly supply the system with the removal of the water heaterA.CHowell Corprestricted the use of propane due to Safety concerns as stated above we do not feel that is a lack of serviceWe do not have any connection to ebay and it has nothing to do with filling our propane tanks A.C Howell Corpdoes not bully customers into extra services, as stated above a safety inspection and leak test is required to be performed when there are system modifications to ensure a safe environmentWhen a tank is exchanged or replaced there is not a service charge, there is a charge for the propane delivered into the new tank and if there is propane in the old tank being removed there would be a credit issued to the customerWhen the customer set up their account with A.CHowell Corpthey signed a Customer Delivery Agreement giving A.CHowell Corppermission to enter the customer propertyThe agreement was by the customer on March **,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]they removed the regulator before I purchased a new dryer. They did not notify they had done this.  and the appliance company performs test. it is not her right to  tell me what I can and cannot do in my home.  they can send that in writing. [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here Without notification, This company decided to ATTEMPT to  strong arm fees, by disconnecting services, before any change had been made. He should have contacted me instead, I received rude and self righteousness from the customer service rep. THIS WAS NOT ABOUT SAFETY FOR AC HOWELL BUT MONEY !
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I spoke to [redacted] on 9/**/2016, the day he filed his complaint to Revdex.com. I had a hard time speaking to him as he keep interrupting my conversation. [redacted] feelshe should not have to pay our company's equipment pickup fees. The fee assessed [redacted] was half the normal fee to...

pickup equipment installed at [redacted]'s site.[redacted] states he was not aware of equipment pickup fees, therefore he is not responsible to pay them. I disagree. On May **, 2008 I worked on [redacted]'s original propaneinstallation to his pool heater. At this time I provided [redacted] with our new customer packet which contained safety information, policies and fees of our company. [redacted] signed our original paid invoice produced at that time acknowledging such. I feel our company's already reduced pickup fee is fair and just and ask [redacted] to pay said fees. Thank youWayne H[redacted]

Good Morning [redacted],
Just following up on a complaint against your business and was wondering if you received a copy of the complaint by mail or email. I would appreciate if you could send us a response with the business's side of the story. For your reference, I have attached a copy of the...

complaint in the event that you haven't received it previously. If you have any further questions please do not hesitate to contact us. Thank you and have a good day.
Regards,
[redacted]