The Customer's complaint was that he was charged for the smog test although it "was not ready." A Smog test consists of a visual inspection and functional testThe car may have a visual problemThis means Something may be missing, modified, disconnected, etcThe next issue can be a functional problemAn example of this would be an error occurring inside the car's computerBureau of Automotive Repairs suggests us to test the car as it came inTo make sure the car is ready for a smog prior to the smog test is not our responsibilityTo check the car ahead of time would be considered a Diagnostic and not a smog testWithout testing the car completely, we can't determine whether the car will pass or notAS far as I'm aware charging whether a vehicle passes or fails is typical protocol among other Smog CentersThis was also mentioned on our work order which the customer signed before the test was ranIt is a bit unfair that the customer Suggests that we were doing nothing just because they are unfamiliar with the process of a smog testIn fact, more inspection was needed since the design of the engine for your car modelOur policy is that after the issue of the car has been fixed or the monitor process has been completed the customer can return for a $retestThere is a retest fee due to the BAR Act of 'This means that the price of a smog has not changed since and which is why a retest fee has been addedAs far policy goes we have satisfied what was required of usAfter years, We've had done Several thousands of Smogs and only a Couple of ComplaintsThis is because we always aim for the best quality workSince we do value our customers and as a sign of good faith we would be willing to donate the disputed amount to any charity of your choosing.Sincerely,Valley Smog
The Customer's complaint was that he was charged for the smog test although it "was not ready." A Smog test consists of a visual inspection and functional test. The car may have a visual problem. This means Something may be missing, modified, disconnected, etc. The next issue can be a functional...
problem. An example of this would be an error occurring inside the car's computer. Bureau of Automotive Repairs suggests us to test the car as it came in. To make sure the car is ready for a smog prior to the smog test is not our responsibility. To check the car ahead of time would be considered a Diagnostic and not a smog test. Without testing the car completely, we can't determine whether the car will pass or not. AS far as I'm aware charging whether a vehicle passes or fails is typical protocol among other Smog Centers. This was also mentioned on our work order which the customer signed before the test was ran. It is a bit unfair that the customer Suggests that we were doing nothing just because they are unfamiliar with the process of a smog test. In fact, more inspection was needed since the design of the engine for your car model. Our policy is that after the issue of the car has been fixed or the monitor process has been completed the customer can return for a $10 retest. There is a retest fee due to the BAR Act of '97. This means that the price of a smog has not changed since 1997 and which is why a retest fee has been added. As far policy goes we have satisfied what was required of us. After 13 years, We've had done Several thousands of Smogs and only a Couple of Complaints. This is because we always aim for the best quality work. Since we do value our customers and as a sign of good faith we would be willing to donate the disputed amount to any charity of your choosing.Sincerely,Valley Smog
The Customer's complaint was that he was charged for the smog test although it "was not ready." A Smog test consists of a visual inspection and functional testThe car may have a visual problemThis means Something may be missing, modified, disconnected, etcThe next issue can be a functional problemAn example of this would be an error occurring inside the car's computerBureau of Automotive Repairs suggests us to test the car as it came inTo make sure the car is ready for a smog prior to the smog test is not our responsibilityTo check the car ahead of time would be considered a Diagnostic and not a smog testWithout testing the car completely, we can't determine whether the car will pass or notAS far as I'm aware charging whether a vehicle passes or fails is typical protocol among other Smog CentersThis was also mentioned on our work order which the customer signed before the test was ranIt is a bit unfair that the customer Suggests that we were doing nothing just because they are unfamiliar with the process of a smog testIn fact, more inspection was needed since the design of the engine for your car modelOur policy is that after the issue of the car has been fixed or the monitor process has been completed the customer can return for a $retestThere is a retest fee due to the BAR Act of 'This means that the price of a smog has not changed since and which is why a retest fee has been addedAs far policy goes we have satisfied what was required of usAfter years, We've had done Several thousands of Smogs and only a Couple of ComplaintsThis is because we always aim for the best quality workSince we do value our customers and as a sign of good faith we would be willing to donate the disputed amount to any charity of your choosing.Sincerely,Valley Smog
The Customer's complaint was that he was charged for the smog test although it "was not ready." A Smog test consists of a visual inspection and functional test. The car may have a visual problem. This means Something may be missing, modified, disconnected, etc. The next issue can be a functional...
problem. An example of this would be an error occurring inside the car's computer. Bureau of Automotive Repairs suggests us to test the car as it came in. To make sure the car is ready for a smog prior to the smog test is not our responsibility. To check the car ahead of time would be considered a Diagnostic and not a smog test. Without testing the car completely, we can't determine whether the car will pass or not. AS far as I'm aware charging whether a vehicle passes or fails is typical protocol among other Smog Centers. This was also mentioned on our work order which the customer signed before the test was ran. It is a bit unfair that the customer Suggests that we were doing nothing just because they are unfamiliar with the process of a smog test. In fact, more inspection was needed since the design of the engine for your car model. Our policy is that after the issue of the car has been fixed or the monitor process has been completed the customer can return for a $10 retest. There is a retest fee due to the BAR Act of '97. This means that the price of a smog has not changed since 1997 and which is why a retest fee has been added. As far policy goes we have satisfied what was required of us. After 13 years, We've had done Several thousands of Smogs and only a Couple of Complaints. This is because we always aim for the best quality work. Since we do value our customers and as a sign of good faith we would be willing to donate the disputed amount to any charity of your choosing.Sincerely,Valley Smog