Arundel Cabinet Works, Inc.

Mr***,We apologize for the inconveniences you have experiencedPlease be advised that your complaint is being investigated and someone will be in contact with you soon to resolve this matterThank you!

Sent: Tuesday, August 30, 7:AM Subject: Complaint Response To whom it may concern, Below you will find the complaint response to *** ***, for Arbor care IncOur account number is ***, and the complaint number is Revdex.com Case # *** - Arbor Care, IncJohnny D*** Marketing
Manager Sales Associate Arbor Care IncC: (832)334-O: (713)694-Our prepay maintenance program, offered to customers every year, is based off their service history and is scheduled the same time of year as previously done to keep the treatments on a programBy prepaying, it gives the customer an opportunity to take advantage of a 5% discountThe service is then arranged according to the service history and not when payment is receivedIn 2015, Mr*** turned in his approval/payment on 1/29/and service was completed 3/15/according to his previous service historyThis year, Mr*** turned in his approval/payment on 5/24/which is past his service history pushing back his service dateUnfortunately, Mr***’ treatment was never scheduled and this is currently being looked intoWe apologize for the inconveniences and a reimbursement check is being processed today

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Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me? ? The business has contacted our home telephone and offered a 10% refund, and stated that they are processing it? Should that refund arrive, it will be acceptable? However, it is ONLY after the refund is received that the file will be able to be closed

Dispute Resolution Team,   Arbor Care Inc. was participating in special promotion on [redacted] for a discounted pre-paid tree services in which the customer could purchase a half day service (4 hour) or full day (8 hour). The customer purchased the four hour service for $750.00 through...

Angie’s list.   Arbor Care Inc. scheduled an appointment at the customer’s residence on June 13th to evaluate what was to be done to the trees. However in the meeting it was brought to the arborist attention that what the customer wanted to do would exceed the four hour purchase and there would be additional cost to complete the work. The arborist informed the customer that he would put together a quote and subtract the $750.00 from the total job cost.   A quote was sent to customer via email on June 16th to remove (2) large Water Oaks and prune (1) large Pine a value of $2000.00. The $750.00 was subtracted from that which brought the total to $1531.74 tax included. This cost included one three man crew with loader truck plus one crane and operator to remove the water oaks that were located between the pool and garage in a very tight area with little room to work with.   On June 27th the customer emailed the arborist back and stated she only wanted to do the four hour purchase and just get as much done in that time frame as possible. The arborist was planning on sending the crane to help with the removal the trees to protect the customers property and help with the limited space available to do the work. Unfortunately, the $750 purchase would not cover the cost of having the crane onsite so the arborist needed to revisit the site and re-evaluate how much could be done by hand in that four hour time period. This was to be documented so the customer would know what to expect. This is the busiest time of year and the arborist had not had a chance get back over to the site. The communication between the customer and arborist should have been better and by no means was Arbor Care not going to fulfill its agreement with the customer.  Arbor Care Inc. will fully refund the customers purchase and we apologize for the confusion.