Tyson Motor LLC SW Frontage Rd Shorewood, IL November 22, Revdex.com North Wabash Ave, Suite Chicago, IL CASE ID#: [redacted] Complaint against Tyson Motor LLC by: MrPhillip *** [redacted] [redacted] ** Response by Tyson Motor: On October 7, 2016, Mr [redacted] brought his Dodge Charger to Tyson Motor due to a concern of a rust spot between the rear tail light and deck lid on his vehicle Digital images of the rust area were taken by Tyson Motor Service Management and submitted to FCA (Fiat Chrysler America) to determine if the rusted area was covered by warranty Mr [redacted] basic warranty of months or 36,miles had expired in February Mr [redacted] felt that the rust repair should be cover under “Perforation” WarrantyTo be considered perforation under warranty, the metal must have rust-through corrosion sustained during use Unfortunately, surface rust in not considered perforation Surface rust can be caused from various environmental elements such as rocks or stones hitting a vehicle while driving on a roadway Salt used on roads during winter is a corrosive agent and can cause surface rust FCA determined that Mr [redacted] Charger had surface rust and was no longer covered under warranty After reviewing the complaint, Tyson Motor has intervened and advocated on Mr [redacted] behalf to FCA Mr [redacted] purchased his Dodge Charger from Tyson Motor and has had his vehicle serviced and maintained with us He is a loyal customer, and we will treat him as such FCA and Tyson Motor will repair the rust area on the Dodge Charger Mr [redacted] will need to contact Dan [redacted] , Tyson Motor’s Service Director, to arrange a date for the repairTyson Motor appreciates every customer We hope that Mr [redacted] appreciates the level of service we provide to him Sincerely, Anthony H [redacted] Dealer Principle Tyson Motor LLC
Tyson Motor LLC SW Frontage Rd Shorewood, IL November 22, Revdex.com North Wabash Ave, Suite Chicago, IL CASE ID#: [redacted] Complaint against Tyson Motor LLC by: MrPhillip *** [redacted] [redacted] ** Response by Tyson Motor: On October 7, 2016, Mr [redacted] brought his Dodge Charger to Tyson Motor due to a concern of a rust spot between the rear tail light and deck lid on his vehicle Digital images of the rust area were taken by Tyson Motor Service Management and submitted to FCA (Fiat Chrysler America) to determine if the rusted area was covered by warranty Mr [redacted] basic warranty of months or 36,miles had expired in February Mr [redacted] felt that the rust repair should be cover under “Perforation” WarrantyTo be considered perforation under warranty, the metal must have rust-through corrosion sustained during use Unfortunately, surface rust in not considered perforation Surface rust can be caused from various environmental elements such as rocks or stones hitting a vehicle while driving on a roadway Salt used on roads during winter is a corrosive agent and can cause surface rust FCA determined that Mr [redacted] Charger had surface rust and was no longer covered under warranty After reviewing the complaint, Tyson Motor has intervened and advocated on Mr [redacted] behalf to FCA Mr [redacted] purchased his Dodge Charger from Tyson Motor and has had his vehicle serviced and maintained with us He is a loyal customer, and we will treat him as such FCA and Tyson Motor will repair the rust area on the Dodge Charger Mr [redacted] will need to contact Dan [redacted] , Tyson Motor’s Service Director, to arrange a date for the repairTyson Motor appreciates every customer We hope that Mr [redacted] appreciates the level of service we provide to him Sincerely, Anthony H [redacted] Dealer Principle Tyson Motor LLC