Had a repairman look at my hot water heaterWhen he gave me the final bill, it was for hours of workMy eyes nearly popped out! How did he get hours? He said half hour was for travel timeWhen I booked the apptand asked about fees, they did NOT mention anything about travel timeI just thought it was part of the dispatch feeIf it had been explained upfront, I wouldn't have been so shockedThe other key thing was that the repairman was in no rush at all, he was taking his sweet timeThree examples: he was on his phone talking with a technician, troubleshootingThe line got disconnectedThe repairman waited for a call back that took at least minutes- during which he did nothingLater, while he was on the phone, he went to his van for another minutesDon't know what he was doingThen, when all was done, he went back to his van to process the paperwork - took another min I was charged for every single minute! Half an hour wasted time that I was charged for!
Had a repairman look at my hot water heaterWhen he gave me the final bill, it was for hours of workMy eyes nearly popped out! How did he get hours? He said half hour was for travel timeWhen I booked the apptand asked about fees, they did NOT mention anything about travel timeI just thought it was part of the dispatch feeIf it had been explained upfront, I wouldn't have been so shockedThe other key thing was that the repairman was in no rush at all, he was taking his sweet timeThree examples: he was on his phone talking with a technician, troubleshootingThe line got disconnectedThe repairman waited for a call back that took at least minutes- during which he did nothingLater, while he was on the phone, he went to his van for another minutesDon't know what he was doingThen, when all was done, he went back to his van to process the paperwork - took another min I was charged for every single minute! Half an hour wasted time that I was charged for!