[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
That response to my original question never showed up. Thanks for sending a new unit anyways. If you would like a video of the old unit, know knowing thats what was originally asked, I'd forward it to you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi [redacted], It was great speaking with you today. Please see below the email string below. Since we didn’t receive a video for our records showing us the machine malfunctioning or confirming their address a replacement unit was never sent. However since receiving your email on the complaint I have...
placed another order at no charge to the customer to send out a replacement unit. I will send you the tracking information once available to me. We apologize for any inconveniences this may have caused the customer. Thanks Lamar W[redacted]Sales & Channel Development###-###-#### (Direct)###-###-#### (fax) From: Lamar A W[redacted] Sent: Thursday, November 03, 2016 4:54 PMTo: '[redacted]' <[redacted]>Subject: RE: Offline Message from [redacted]: Purchased a unit in April. Used it after... Hello, Thank you for contacting us. We are sorry to hear about this issue. Please send a video of the malfunctioning. Also, send your address so we can send you a replacement unit. Thanks Lamar W[redacted]Sales & Channel Development###-###-#### (Direct)###-###-#### (fax) From:[redacted] [mailto:[...⇄ November 02, 2016 2:30 PMTo: [redacted]Subject: Offline Message from [redacted]: Purchased a unit in April. Used it after... Offline Message from [redacted]Offline Message left on 02 Nov 2016, 07:30 PM (GMT+0)Purchased a unit in April. Used it after work on boots for awhile. Starting to see condensation inside the unit, there is no more ozone being produced and shoes are coming out smelly, even on the long 6 hr cycle. The timer button is also malfunctioning. It is not allowing me to press it, adding time. Its now useless. I need answers....!NAME[redacted]EMAIL[redacted]PHONE—LOCATION[redacted], United StatesURL[redacted]DEPARTMENT—
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
That response to my original question never showed up. Thanks for sending a new unit anyways. If you would like a video of the old unit, know knowing thats what was originally asked, I'd forward it to you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi [redacted], It was great speaking with you today. Please see below the email string below. Since we didn’t receive a video for our records showing us the machine malfunctioning or confirming their address a replacement unit was never sent. However since receiving your email on the complaint I have...
placed another order at no charge to the customer to send out a replacement unit. I will send you the tracking information once available to me. We apologize for any inconveniences this may have caused the customer. Thanks Lamar W[redacted]Sales & Channel Development###-###-#### (Direct)###-###-#### (fax) From: Lamar A W[redacted] Sent: Thursday, November 03, 2016 4:54 PMTo: '[redacted]' <[redacted]>Subject: RE: Offline Message from [redacted]: Purchased a unit in April. Used it after... Hello, Thank you for contacting us. We are sorry to hear about this issue. Please send a video of the malfunctioning. Also, send your address so we can send you a replacement unit. Thanks Lamar W[redacted]Sales & Channel Development###-###-#### (Direct)###-###-#### (fax) From:[redacted] [mailto:[...⇄ November 02, 2016 2:30 PMTo: [redacted]Subject: Offline Message from [redacted]: Purchased a unit in April. Used it after... Offline Message from [redacted]Offline Message left on 02 Nov 2016, 07:30 PM (GMT+0)Purchased a unit in April. Used it after work on boots for awhile. Starting to see condensation inside the unit, there is no more ozone being produced and shoes are coming out smelly, even on the long 6 hr cycle. The timer button is also malfunctioning. It is not allowing me to press it, adding time. Its now useless. I need answers....!NAME[redacted]EMAIL[redacted]PHONE—LOCATION[redacted], United StatesURL[redacted]DEPARTMENT—