Hi ***, It was great speaking with you todayPlease see below the email string belowSince we didn’t receive a video for our records showing us the machine malfunctioning or confirming their address a replacement unit was never sentHowever since receiving your email on the complaint I have placed another order at no charge to the customer to send out a replacement unitI will send you the tracking information once available to meWe apologize for any inconveniences this may have caused the customer Thanks Lamar W [redacted] Sales & Channel Development###-###-#### (Direct)###-###-#### (fax) From: Lamar A W [redacted] Sent: Thursday, November 03, 4:PMTo: ' [redacted] ' < [redacted] >Subject: RE: Offline Message from [redacted] : Purchased a unit in AprilUsed it afterHello, Thank you for contacting usWe are sorry to hear about this issuePlease send a video of the malfunctioningAlso, send your address so we can send you a replacement unitThanks Lamar W [redacted] Sales & Channel Development###-###-#### (Direct)###-###-#### (fax) From: [redacted] [mailto: [redacted] ] Sent: Wednesday, November 02, 2:PMTo: [redacted] Subject: Offline Message from [redacted] : Purchased a unit in AprilUsed it afterOffline Message from [redacted] Offline Message left on Nov 2016, 07:PM (GMT+0)Purchased a unit in AprilUsed it after work on boots for awhileStarting to see condensation inside the unit, there is no more ozone being produced and shoes are coming out smelly, even on the long hr cycleThe timer button is also malfunctioningIt is not allowing me to press it, adding timeIts now uselessI need answers....!NAME [redacted] EMAIL [redacted] PHONE—LOCATION [redacted] ***, United StatesURL [redacted] DEPARTMENT—
Hi ***, It was great speaking with you todayPlease see below the email string belowSince we didn’t receive a video for our records showing us the machine malfunctioning or confirming their address a replacement unit was never sentHowever since receiving your email on the complaint I have placed another order at no charge to the customer to send out a replacement unitI will send you the tracking information once available to meWe apologize for any inconveniences this may have caused the customer Thanks Lamar W [redacted] Sales & Channel Development###-###-#### (Direct)###-###-#### (fax) From: Lamar A W [redacted] Sent: Thursday, November 03, 4:PMTo: ' [redacted] ' < [redacted] >Subject: RE: Offline Message from [redacted] : Purchased a unit in AprilUsed it afterHello, Thank you for contacting usWe are sorry to hear about this issuePlease send a video of the malfunctioningAlso, send your address so we can send you a replacement unitThanks Lamar W [redacted] Sales & Channel Development###-###-#### (Direct)###-###-#### (fax) From: [redacted] [mailto: [redacted] ] Sent: Wednesday, November 02, 2:PMTo: [redacted] Subject: Offline Message from [redacted] : Purchased a unit in AprilUsed it afterOffline Message from [redacted] Offline Message left on Nov 2016, 07:PM (GMT+0)Purchased a unit in AprilUsed it after work on boots for awhileStarting to see condensation inside the unit, there is no more ozone being produced and shoes are coming out smelly, even on the long hr cycleThe timer button is also malfunctioningIt is not allowing me to press it, adding timeIts now uselessI need answers....!NAME [redacted] EMAIL [redacted] PHONE—LOCATION [redacted] ***, United StatesURL [redacted] DEPARTMENT—