A&S Auto Repair & Sales

ATTENTION : Revdex.com CORPORATE OFFICE REPSONSE IN COMPLAINT ID- [redacted] CUSTOMER NAME: [redacted] TO WHOM IT MAY CONCERN, IN REPSONSE TO THE COMPLAINT IN REGARDS TO A MISS DIAGNOSIS OF THE GMC JIMMY IS FALSEWE DO HAVE A $ DOLLAR FEE FOR A FULL DIAGNOSTICS IN WHICH WE PERFORM A FULL INSPECTION SHE WAS NOT CHARGED [redacted] BROUGHT IN THE VEHICLE STATING THE MOTOR WAS SHAKING AND MISFIRING WITH THE CHECK ENGINE LIGHT ON SO THE MECHANIC STARTED WITH THE FIRST ISSUE AND REALIZED IT WAS LEAKING GAS IN THE INTAKE DUE TO THE FUEL PRESSURE REGUALTORTHE NEW PART INSTALLED AND ENGINE DID IN FACT STOP THE SHAKING AND REPAIR TICKET WAS CLOSEDTHE CUSTOMER WAS SHOWN ON THE METER THE MISFIRING CODES AND ISSUESSHE WAS TOLD TO COME BACK FOR FURTHER INSPECTION DUE TO THE AGE OF THE VEHICLE THE MECHANIC DID NOTICE THE MOTOR WAS NOT SHAKING AND NO CHECK ENGINE LIGHT ON SO A TEST DRIVE WAS PERFORMEDAFTER THE TEST DRIVE HE NOTICED PROBLEMS WITH SHIFTING IN THE GEARS OF THE TRANSMISSIONTHE FIRST REPAIR WAS NEEDED TO CANCEL OUT MOTOR ISSUES AND TO FURTHER TEST DRIVE THE VEHICLETHERE ARE MANY COMPONENTS AND REPAIRS TO A TRANSMISSION SO UNTIL A FURTHER INSPECTION IS PERFORMED I CAN SAY SHE WAS NOT TOLD ON THE SECOND VISIT "ITS WAS TRANSMISSION PROBLEM NOT ENGINE PROBLEM"THE FIRST REPAIR WAS NEEDED TO CANCEL OUT THE SHAKING IN ORDER FOR A TEST DRIVE TO CANCEL OUT FURTHER MOTOR ISSUESIF ANY CUSTOMER HAS A COMPLAINT ABOUT A REPAIR MOST OF THE TIME THEY COME BACK THE SAME DAY OR NEXTYES, SHE WAS TOLD TO COME IN 12-3-FOR FURTHER INSPECTION AND DID NOT HAVE ONE COMPLAINT AT THE TIME AS FAR AS THE SETTLEMENT DESIRED A&S AUTO REPAIR AND SALES DID NOT GIVE A WRONG DIAGNOSTICS IN FACT INFORMING HER OF FURTHER PROBLEMS WE EXPECT FEED BACK AND PHONE CALLS AND SHE DID NOT DO EITHER AFTER THE SECOND VISITTHE SETTLEMENT STATES SHE COULD OF USED THE MONEY TOWARDS THE TRANSMISSION JOB WHICH DOESNT MAKE SENSE WHEN THE NEW FUEL PRESSURE REGUALTOR DID FIX ONE OF THE ISSUES ON THE VEHICLE TO THIS POINT I DONT KNOW THE EXACT PROBLEM WITH THE TRANSMISSION JUST FROM A TEST DRIVE .WE PERFORM OTHER TEST WHEN IT COMES TO THE TRANSMISSION BUT WE DID TELL CUSTOMER POSSIBLE TRANSMISSION ISSUES AND SLIPPING NOTE: ON SECOND VISIT CUSTOMER WAS NOT CHARGED FOR FURTHER INSPECTION AND MOTOR WAS NOT MISFIRING AND NO CHECK ENGINE LIGHT ON( See attachment of Invoice ) OFFICE MANAGER

ATTENTION : Revdex.com CORPORATE OFFICE REPSONSE IN COMPLAINT ID- [redacted] CUSTOMER NAME: [redacted] TO WHOM IT MAY CONCERN,IN REPSONSE TO THE COMPLAINT IN REGARDS TO A MISS DIAGNOSIS OF THE GMC JIMMY IS FALSEWE DO HAVE A $ DOLLAR FEE FOR A FULL DIAGNOSTICS IN WHICH WE PERFORM A FULL INSPECTION SHE WAS NOT CHARGED [redacted] BROUGHT IN THE VEHICLE STATING THE MOTOR WAS SHAKING AND MISFIRING WITH THE CHECK ENGINE LIGHT ON SO THE MECHANIC STARTED WITH THE FIRST ISSUE AND REALIZED IT WAS LEAKING GAS IN THE INTAKE DUE TO THE FUEL PRESSURE REGUALTORTHE NEW PART INSTALLED AND ENGINE DID IN FACT STOP THE SHAKING AND REPAIR TICKET WAS CLOSEDTHE CUSTOMER WAS SHOWN ON THE METER THE MISFIRING CODES AND ISSUES.SHE WAS TOLD TO COME BACK FOR FURTHER INSPECTION DUE TO THE AGE OF THE VEHICLE THE MECHANIC DID NOTICE THE MOTOR WAS NOT SHAKING AND NO CHECK ENGINE LIGHT ON SO A TEST DRIVE WAS PERFORMEDAFTER THE TEST DRIVE HE NOTICED PROBLEMS WITH SHIFTING IN THE GEARS OF THE TRANSMISSIONTHE FIRST REPAIR WAS NEEDED TO CANCEL OUT MOTOR ISSUES AND TO FURTHER TEST DRIVE THE VEHICLETHERE ARE MANY COMPONENTS AND REPAIRS TO A TRANSMISSION SO UNTIL A FURTHER INSPECTION IS PERFORMED I CAN SAY SHE WAS NOT TOLD ON THE SECOND VISIT "ITS WAS TRANSMISSION PROBLEM NOT ENGINE PROBLEM"THE FIRST REPAIR WAS NEEDED TO CANCEL OUT THE SHAKING IN ORDER FOR A TEST DRIVE TO CANCEL OUT FURTHER MOTOR ISSUES.IF ANY CUSTOMER HAS A COMPLAINT ABOUT A REPAIR MOST OF THE TIME THEY COME BACK THE SAME DAY OR NEXTYES, SHE WAS TOLD TO COME IN 12-3-FOR FURTHER INSPECTION AND DID NOT HAVE ONE COMPLAINT AT THE TIME .AS FAR AS THE SETTLEMENT DESIRED A&S AUTO REPAIR AND SALES DID NOT GIVE A WRONG DIAGNOSTICS IN FACT INFORMING HER OF FURTHER PROBLEMS WE EXPECT FEED BACK AND PHONE CALLS AND SHE DID NOT DO EITHER AFTER THE SECOND VISITTHE SETTLEMENT STATES SHE COULD OF USED THE MONEY TOWARDS THE TRANSMISSION JOB WHICH DOESNT MAKE SENSE WHEN THE NEW FUEL PRESSURE REGUALTOR DID FIX ONE OF THE ISSUES ON THE VEHICLETO THIS POINT I DONT KNOW THE EXACT PROBLEM WITH THE TRANSMISSION JUST FROM A TEST DRIVE .WE PERFORM OTHER TEST WHEN IT COMES TO THE TRANSMISSION BUT WE DID TELL CUSTOMER POSSIBLE TRANSMISSION ISSUES AND SLIPPING NOTE: ON SECOND VISIT CUSTOMER WAS NOT CHARGED FOR FURTHER INSPECTION AND MOTOR WAS NOT MISFIRING AND NO CHECK ENGINE LIGHT ON( See attachment of Invoice ) OFFICE MANAGER

In repsonse to the letter we feel as a company we did no wrong and to settle this case I would still offer percent back from the original ticket and that would be A&S auto repair and sales settlement to close the caseLabor was paid to the mechanic and part is also a cost so I would say it's fair I would like a response to the agreement and on payment I would prefer to mail it Check preferably Thank you for your time with this complaint

Complaint: ***
I am rejecting this response because: Of statements; When I first called *** *** owner stated there was no charge to check my truck at which time I had asked. Again, when his mechanic first checked my truck it took them more than minutes to diagnose at which time I had told the mechanic that I had been told it might be transmission problems, The mechanic had stated " good news it's not the transmission, the reason you have trouble acclerating it's having trouble passing gas" Right after I asked *** *** how much I owed him? *** *** owner said nothing and to bring back the following Monday, I stated the Monday after Thanksgiving so I could put cash together*** *** "Does Not Accept checks or credit cards." Thus, 11-30-that morning I took my truck to A&S auto Repair ,at which time he wrote my name and phone on a yellow stickem not a mechanic's work order form and he stated they would check it again and call me before they started work but no call. I called at about 3:15pm he said my truck was being test drived and already fixedMy friend *** *** gave me ride at about 4:pm., her truck broke down by Crossroads Mall's in middle of rush hour traffic! It was late, We had no choice but call for tow truck to tow us to A&S Auto RepairWhen we arrived my truck was parked buildings down on Clower street in front of a residence's house! While *** *** truck was unloaded from tow truck Mechanic gave her Mechanic's work order form to write her info. unlike yellow stickem! Meantime, I had to wait for *** *** whom did Not hand me my truck keys until he checked each $dollar bill with marker, only afterward he hands me my truck KeysWhile *** *** took a while taking all her valuables out of her truck and took pictures of her truck inside and out that can verify the time!
As I stated before; after I paid and we left A&S auto repair my truck still had problems and did NOT Run any better, it was dark by the time we both got home. On 12-01-15, we both tried several times calling but no one answered phone it was late afternoon we finally got answerUpon arrival, We both told *** ***'s young mechanic that my truck had problems driving after repairs. When I finally got a hold of Mr. Beto the owner on third call early next morning of 12-2-and told me to bring back on 12-03-15. When I arrived in tears on 12-03-15; I was scared how my truck drove had to get of Expressway out of harms way, upon arrival at A&S Auto repair noticed a new printout sign stapled to office door and side wall that read: " Have the right to Refuse Service" that was not there beforeAlso, it was a different mechanic who took my truck to check it and took less than minutes to check it and stated it that it was my" transmission." *** *** atrived and stated that they had fixed what wrong and the problem was my transmission I repeated what his mechanic had said when they first checked my truck " good news it's not the transmission" and said it was with fuel regulator." I repeated that my truck had NOT run any better when I drove it out! It was clear I got scamed, they weren't going to remdy the problem and gave me a number to a man that fixes transmissions. ( but have several transmissions piled up to side of shop) In tears barely made it into my driveway. My truck not drivable unable to have it checked, if the fuel regulator was even changed since they didn't give me the old part or copy of WARRANTYOnly after I had contacted Revdex.com, *** *** placed more than calls to my friend *** *** on 12-09-offering to give her copy of warrtany that he had refused to give her. Yet, no attempt calls to me. Here is proof that *** *** didn't plan to provide me warranty of his service: My work order copy has "NO DAY warranty" it's blank, however, my friend's copy reads "90 DAY WARRANTY" WHERE MY COPY DOES NOT! I BELIEVED because she who took pictures and reminded mechanic that she would verify if parts had been replaced on her truckClearly, thay took advantage and did not plan to resolve the problem the proof is on my work order copy!!! I have copy of my friend's work order but don't know how to down load my copy and her copyPlus, they lied to my friend that the part installed in her truck was from O"Relly's which she had insisted on and concern that the part installed will go out within the day warranty that A&S Auto may not honor because of how A&S auto repair *** *** owner treated me/ truck and their new sign posted " Have a right to refuse service."
For the record and my safety; my friend *** *** notified me that the mechanic had made some threaten comments about me and were very mad that I had reported A&S Auto Repair to Revdex.com. Please let me know how copies of the work orders given to me and my friend can be sentThank you for your attention to this matter,
(Please Check out very unsafe parking at A&S' Auto repair surroundings there is no place to safely park on West Avestreet and Clower Street or store across on Clower street towed away zone ; A&S Auto Repair park their cars at the VIa's bus stop right next to thema no parking zone !)
Regards,
*** ***

ATTENTION : Revdex.com CORPORATE OFFICE REPSONSE IN COMPLAINT ID-[redacted]
CUSTOMER NAME: [redacted]
" letter-spacing: -0.5pt;">TO WHOM IT MAY CONCERN,
IN REPSONSE TO THE COMPLAINT IN REGARDS TO A MISS DIAGNOSIS OF THE GMC JIMMY IS FALSEWE DO HAVE A $ DOLLAR FEE FOR A FULL DIAGNOSTICS IN WHICH WE PERFORM A FULL INSPECTION SHE WAS NOT CHARGED [redacted] BROUGHT IN THE VEHICLE STATING THE MOTOR WAS SHAKING AND MISFIRING WITH THE CHECK ENGINE LIGHT ON SO THE MECHANIC STARTED WITH THE FIRST ISSUE AND REALIZED IT WAS LEAKING GAS IN THE INTAKE DUE TO THE FUEL PRESSURE REGUALTORTHE NEW PART INSTALLED AND ENGINE DID IN FACT STOP THE SHAKING AND REPAIR TICKET WAS CLOSEDTHE CUSTOMER WAS SHOWN ON THE METER THE MISFIRING CODES AND ISSUESSHE WAS TOLD TO COME BACK FOR FURTHER INSPECTION DUE TO THE AGE OF THE VEHICLE THE MECHANIC DID NOTICE THE MOTOR WAS NOT SHAKING AND NO CHECK ENGINE LIGHT ON SO A TEST DRIVE WAS PERFORMEDAFTER THE TEST DRIVE HE NOTICED PROBLEMS WITH SHIFTING IN THE GEARS OF THE TRANSMISSIONTHE FIRST REPAIR WAS NEEDED TO CANCEL OUT MOTOR ISSUES AND TO FURTHER TEST DRIVE THE VEHICLETHERE ARE MANY COMPONENTS AND REPAIRS TO A TRANSMISSION SO UNTIL A FURTHER INSPECTION IS PERFORMED I CAN SAY SHE WAS NOT TOLD ON THE SECOND VISIT "ITS WAS TRANSMISSION PROBLEM NOT ENGINE PROBLEM"THE FIRST REPAIR WAS NEEDED TO CANCEL OUT THE SHAKING IN ORDER FOR A TEST DRIVE TO CANCEL OUT FURTHER MOTOR ISSUESIF ANY CUSTOMER HAS A COMPLAINT ABOUT A REPAIR MOST OF THE TIME THEY COME BACK THE SAME DAY OR NEXTYES, SHE WAS TOLD TO COME IN 12-3-FOR FURTHER INSPECTION AND DID NOT HAVE ONE COMPLAINT AT THE TIME AS FAR AS THE SETTLEMENT DESIRED A&S AUTO REPAIR AND SALES DID NOT GIVE A WRONG DIAGNOSTICS IN FACT INFORMING HER OF FURTHER PROBLEMS WE EXPECT FEED BACK AND PHONE CALLS AND SHE DID NOT DO EITHER AFTER THE SECOND VISITTHE SETTLEMENT STATES SHE COULD OF USED THE MONEY TOWARDS THE TRANSMISSION JOB WHICH DOESNT MAKE SENSE WHEN THE NEW FUEL PRESSURE REGUALTOR DID FIX ONE OF THE ISSUES ON THE VEHICLE
TO THIS POINT I DONT KNOW THE EXACT PROBLEM WITH THE TRANSMISSION JUST FROM A TEST DRIVE .WE PERFORM OTHER TEST WHEN IT COMES TO THE TRANSMISSION BUT WE DID TELL CUSTOMER POSSIBLE TRANSMISSION ISSUES AND SLIPPING NOTE: ON SECOND VISIT CUSTOMER WAS NOT CHARGED FOR FURTHER INSPECTION AND MOTOR WAS NOT MISFIRING AND NO CHECK ENGINE LIGHT ON( See attachment of Invoice )
OFFICE MANAGER

Complaint: [redacted]
I am rejecting this response because: Of false statements; When I first called [redacted] owner stated there was no charge to check my truck at which time I had asked.  Again, when his mechanic first checked my truck it took them more than 30 minutes to diagnose at which time I had told  the mechanic that I had been told it might be transmission problems, The  mechanic had stated " good news it's not the transmission, the reason you have trouble acclerating it's having trouble passing gas. "  Right after I asked [redacted] how much I owed him? [redacted] owner said nothing and to bring back the following Monday, I stated the Monday after Thanksgiving so I could put cash together. [redacted] "Does Not Accept checks or credit cards." Thus, 11-30-15 that morning I took my truck  to A&S auto Repair ,at which time he wrote my name and phone  on a yellow stickem not a mechanic's work order form and he stated they would check it again and call me before they started work but no call.  I called at about 3:15pm he said my truck was being test drived and already fixed. My friend [redacted]  gave me ride  at about 4:30 pm., her truck broke down by Crossroads Mall's in middle of rush hour traffic! It was late, We had no choice  but call for tow truck to tow us to A&S Auto Repair. When we arrived my truck was parked 2 buildings down on Clower street in front of a residence's house! While [redacted] truck was unloaded from tow truck Mechanic gave her Mechanic's work order form to write her info. unlike yellow stickem!  Meantime, I had to wait for [redacted] whom did Not hand me my truck keys until he checked each $20.00 dollar bill with marker, only afterward he hands me my truck Keys. While [redacted] took a while taking all her valuables out of her truck and took pictures of her truck inside and out that can verify the time! As I stated before; after I paid and we left A&S auto repair my truck still had problems and did NOT Run any better, it was dark by the time we both got home.  On 12-01-15, we both tried several times calling but no one answered phone it was late afternoon we finally got answer. Upon arrival, We both told [redacted]'s young mechanic that my truck had problems driving after repairs.  When I finally got  a hold of Mr.  Beto the owner on third call early next morning of 12-2-15 and told me to bring back on 12-03-15.  When I arrived in tears on 12-03-15; I was scared how my truck drove had to get of Expressway out of harms way, upon arrival at A&S Auto repair noticed  a new printout sign stapled to office door and side wall that read: " Have the right to Refuse Service" that was not there before. Also, it was  a different mechanic who took my truck to check it and took less than 10 minutes to check it and stated it that it was my" transmission."  [redacted] atrived and stated that they had fixed what wrong and the problem was my transmission.  I repeated what his mechanic had said when they first checked my truck " good news it's not the transmission" and said it was with fuel regulator." I repeated that my truck had NOT run any better when I drove it out!  It was clear I got scamed, they weren't going to remdy the problem and gave me a number to a man that fixes transmissions. ( but have several transmissions piled up to side of shop) In tears barely made it into my driveway. My truck not drivable unable to have it checked,  if the fuel regulator was even changed since they didn't give me the old part or copy of WARRANTY.Only after I had contacted Revdex.com,  [redacted] placed more than 3 calls to my friend [redacted] on 12-09-15 offering to give her copy of warrtany that he had refused to give her.  Yet, no attempt calls to me.  Here is proof that [redacted] didn't plan to  provide me warranty of his service: My work order copy has "NO 90 DAY warranty" it's blank, however, my friend's copy reads "90 DAY WARRANTY" WHERE MY COPY DOES NOT! I BELIEVED  because she who took pictures and reminded mechanic that she would verify if parts had been replaced on her truck.Clearly, thay took advantage and did not plan to resolve the problem the proof is on my work order copy!!! I have copy of my friend's work order but don't know how to down load my copy and her copy. Plus, they lied to my friend that the part installed in her truck was from O"Relly's which she had insisted on and concern that the part installed will go out within the 90 day warranty that A&S Auto may not  honor because of how A&S auto repair [redacted] owner treated me/ truck and their new sign posted " Have a right to refuse service."  For the record and my safety; my friend [redacted] notified me that the mechanic had made some threaten comments about me and were very mad that I had reported A&S Auto Repair to Revdex.com. Please let me know how copies of  the work orders given to me and my friend can be sent. Thank you for your attention to this matter,  (Please Check out very unsafe parking at A&S' Auto repair surroundings there is no place to safely park on West Ave. street and Clower Street or store across on Clower street towed away zone ; A&S Auto Repair park their cars at the VIa's bus stop right next to thema no parking zone !)  Regards,
[redacted]

ATTENTION : Revdex.com CORPORATE OFFICE REPSONSE IN COMPLAINT ID-[redacted]CUSTOMER NAME: [redacted]TO WHOM IT MAY CONCERN,IN REPSONSE TO THE COMPLAINT IN REGARDS TO A MISS DIAGNOSIS OF THE 2000 GMC JIMMY IS FALSE. WE DO HAVE A $ 65.00 DOLLAR FEE FOR A FULL DIAGNOSTICS IN WHICH WE PERFORM A...

FULL INSPECTION . SHE WAS NOT CHARGED .[redacted] BROUGHT IN THE VEHICLE STATING THE MOTOR WAS SHAKING AND MISFIRING WITH THE CHECK ENGINE LIGHT ON SO THE MECHANIC STARTED WITH THE FIRST ISSUE AND REALIZED IT WAS LEAKING GAS IN THE INTAKE DUE TO THE FUEL PRESSURE REGUALTOR.. THE NEW PART INSTALLED AND ENGINE DID IN FACT STOP THE SHAKING AND REPAIR TICKET WAS CLOSED. THE CUSTOMER WAS SHOWN ON THE METER THE MISFIRING CODES AND ISSUES.SHE WAS TOLD TO COME BACK FOR FURTHER INSPECTION DUE TO THE AGE OF THE VEHICLE . THE MECHANIC DID NOTICE THE MOTOR WAS NOT SHAKING AND NO CHECK ENGINE LIGHT ON SO A TEST DRIVE WAS PERFORMED. AFTER THE TEST DRIVE HE NOTICED PROBLEMS WITH SHIFTING IN THE GEARS OF THE TRANSMISSION. THE FIRST REPAIR WAS NEEDED TO CANCEL OUT MOTOR ISSUES AND TO FURTHER TEST DRIVE THE VEHICLE. THERE ARE MANY COMPONENTS AND REPAIRS TO A TRANSMISSION SO UNTIL A FURTHER INSPECTION IS PERFORMED I CAN SAY SHE WAS NOT TOLD ON THE SECOND VISIT "ITS WAS TRANSMISSION PROBLEM NOT ENGINE PROBLEM". THE FIRST REPAIR WAS NEEDED TO CANCEL OUT THE SHAKING IN ORDER FOR A TEST DRIVE TO CANCEL OUT FURTHER MOTOR ISSUES.IF ANY CUSTOMER HAS A COMPLAINT ABOUT A REPAIR MOST OF THE TIME THEY COME BACK THE SAME DAY OR NEXT. YES, SHE WAS TOLD TO COME IN 12-3-15 FOR FURTHER INSPECTION AND DID NOT HAVE ONE COMPLAINT AT THE TIME .AS FAR AS THE SETTLEMENT DESIRED A&S AUTO REPAIR AND SALES DID NOT GIVE A WRONG DIAGNOSTICS IN FACT INFORMING HER OF FURTHER PROBLEMS . WE EXPECT FEED BACK AND PHONE CALLS AND SHE DID NOT DO EITHER AFTER THE SECOND VISIT. THE SETTLEMENT STATES SHE COULD OF USED THE MONEY TOWARDS THE TRANSMISSION JOB WHICH DOESNT MAKE SENSE WHEN THE NEW FUEL PRESSURE REGUALTOR DID FIX ONE OF THE ISSUES ON THE VEHICLETO THIS POINT I DONT KNOW THE EXACT PROBLEM WITH THE TRANSMISSION JUST FROM A TEST DRIVE .WE PERFORM OTHER TEST WHEN IT COMES TO THE TRANSMISSION BUT WE DID TELL CUSTOMER POSSIBLE TRANSMISSION ISSUES AND SLIPPING NOTE: ON SECOND VISIT CUSTOMER WAS NOT CHARGED FOR FURTHER INSPECTION AND MOTOR WAS NOT MISFIRING AND NO CHECK ENGINE LIGHT ON. ( See attachment of Invoice ) OFFICE MANAGER

Complaint: [redacted]
I am rejecting this response because: Issue is that I paid for repairs because my truck had trouble with acceleration which continued after the so call repairs. My truck was not repaired and the problems with acceleration continued. A&S Auto Repair charged me $175.00 for labor, $44.67, and 3.69 for  taxes = $223.36 for Repairs defined : "the state of being in good or sound condition" as their name implies.  Their mechanic defined as a person who repairs motors, machinery, etc..  Which means the mechanic knew or should have know what repairs were needed! A & S Auto Repair falsely stated that my truck had shaking and misfiring untrue, that may imply that the fuel pressure regulator was not needed. Since my truck problem was not corrected. Prefer full refund. I had to have my truck toad to another mechanic!!       
Regards,
[redacted]