to whom it may concernwe must apologize for the difficulty that [redacted] faced with our companyas stated in our store policy, receipts and posted in storeSome frames have a one year warranty for damagesWe explained to the customers that lenses do not have warrantyAlso noted that we are not responsible for lost eyewear or eyeglasses [redacted] damaged her lens due to an unfortunate eventwhen she came in and wanted to replace her lenseswe explained to her that she has a transition lensesthese lenses change with the sunlight fro clear to dark and vice versaafter some time of wear the lenses loses its capabilities by minimumwe explained to [redacted] that she should consider changing both lenses so the lenses color would match upIf she don't want to change both she can just replaced the one lenswe gave her a discounted price due to her unfortunate situation she was not happy and she became rude and disruptivetime has pa ssed and we received and rude remarks on our social media page about our services and how we handle her situationwe also received rude and use of profanity to staff members [redacted] recently came in yet another time to fill her new prescriptionthis is within a year difference I believewe use our business right to refuse services to her due to the rude and pass misconduct and online statements.she also claims that we charged her insurance for services she did not received but that's also a statement and her insurance can verify thatwe would love to serve [redacted] since she's a part of the community that we servicewe do have evidence on our social media site that she used profanity towards our staff members unfortunatelyalso there's no staff member by the name of [redacted] ***
to whom it may concernwe must apologize for the difficulty that [redacted] faced with our companyas stated in our store policy, receipts and posted in storeSome frames have a one year warranty for damagesWe explained to the customers that lenses do not have warrantyAlso noted that we are not responsible for lost eyewear or eyeglasses [redacted] damaged her lens due to an unfortunate eventwhen she came in and wanted to replace her lenseswe explained to her that she has a transition lensesthese lenses change with the sunlight fro clear to dark and vice versaafter some time of wear the lenses loses its capabilities by minimumwe explained to [redacted] that she should consider changing both lenses so the lenses color would match upIf she don't want to change both she can just replaced the one lenswe gave her a discounted price due to her unfortunate situation she was not happy and she became rude and disruptivetime has pa ssed and we received and rude remarks on our social media page about our services and how we handle her situationwe also received rude and use of profanity to staff members [redacted] recently came in yet another time to fill her new prescriptionthis is within a year difference I believewe use our business right to refuse services to her due to the rude and pass misconduct and online statements.she also claims that we charged her insurance for services she did not received but that's also a statement and her insurance can verify thatwe would love to serve [redacted] since she's a part of the community that we servicewe do have evidence on our social media site that she used profanity towards our staff members unfortunatelyalso there's no staff member by the name of [redacted] ***