ASA sent me a link to order an adapter I used their link or order but it's the wrong part number they provided They will not refund my money I received this email form ASA: Good morning ***, You can use adaptor XXXXXXXX for input I have attached the link below to purchase off the retail websitePlease let me know if you have any further questions or concernsHave a great Thanksgiving! https://www[redacted] .com/ [redacted] /result/?q=XXXXXXXX Thank you for allowing us to assist you today! Customer Service [redacted] I order the part using the link that they emailed to me When the part arrived it was part number XXXXXXXX they should have sent a link to NOT XXXXXXX I contacted ASA they will not refund my [redacted] plus over [redacted] in shipping
Can't get my 32" volt Jensen tv repaired anywhere or get any repair parts and it only yrs oldIt won't stay running
From the beginning this TV has not worked correctly, I called ASA Electrics to times this past winter while in Florida I was told it was not under warranty anymore because it is years old and only has a year warranty I was also told that if I wanted to send back to ASA they would repair it at a charge of *** plus shipping both ways I believed this price was to high so I waited to take TV to repair shop when I got back to New York The repairman called me and told me to repair this TV it would need a new mother board He also said that he had contacted ASA and was told there was no repair parts available at all I called ASA that night and was also told that there were no parts available, I asked where the TV was build, they responded in China I asked for the company's name in China and was told that information was not available to consumer
Initial Business Response /* (12210, 12, 2017/06/13) */
* 5/9/Received complaint of 32" television shutting offCustomer is out of warrantyProduct is discontinued and parts are not available
o Warranty is one year from date of purchase
o Customer only stated the Motorhome was
purchased in
* 5/9/Response from rep was to offer an attempt at out of warranty repair for a *** fee
* 5/9/Ongoing complaint escalated to Supervisor
* 5/9/Supervisor re-explains the situation and offers to send goodwill exchange (newer model) at no charge, following return of the television
* 5/9/Customer advised that the replacement television will not fit his applicationNo further resolution possible
Initial Consumer Rebuttal /* (3000, 17, 2017/06/29) */
My response for 5/9/-
If company have no repair parts, how where they going to repair television for me
Company never offered a good will exchange (new television) at no cost
They must have a television that would fit my application, or how do they know that I could not
find a way for the television to work in the space
Please advise me of status
Thank you,
*** ***
ASA sent me a link to order an adapter I used their link or order but it's the wrong part number they provided They will not refund my money
I received this email form ASA:
Good morning ***,
You can use adaptor XXXXXXXX for input I have attached the link below to purchase off the retail websitePlease let me know if you have any further questions or concernsHave a great Thanksgiving!
https://www.***.com/***/result/?q=XXXXXXXX
Thank you for allowing us to assist you today!
Customer Service
*** ***
***
I order the part using the link that they emailed to me When the part arrived it was part number XXXXXXXX they should have sent a link to NOT XXXXXXX
I contacted ASA they will not refund my *** plus over *** in shipping
Initial Business Response /* (1000, 8, 2016/09/10) */
Mr. [redacted] sent us an initial inquiry on 11/25/14:
Email: [redacted]@hotmail.com
Questions or Comments: My RV Dealer installed a your Voyager wireless camera, WVRXCAM1, to replace my factory camera that came with my Jensen VR187. It's...
installed on my 2007 Fleetwood Motorhome. The camera works on channel 3 but not on channel 1 when I shift into reverse. I'm 2000 miles from the Dealer. I see in the manual for my VR187 the connector for the primary cameral (channel 1) is different from the connector on the WVRXCAM1 that they installed. That's why they connected to channel 3 and not channel 1. Is there an adapter or a splitter so I may connect the WVRXCAM1 to my VR187 head units channel 1?
Thank you, I'm in a real bind as I will not be near my dealer for several months.
[redacted]
Our initial response on 11/26/14 was as follows:
Good morning [redacted],
You can use adaptor XXXXXXXX for input 1. I have attached the link below to purchase off the retail website. Please let me know if you have any further questions or concerns. Have a great Thanksgiving!
https://www.[redacted].com/[redacted]/result/?q=XXXXXXXX
Thank you for allowing us to assist you today!
Customer Service
[redacted]
NOTE: this response was incorrect, as two numbers were inverted and the correct part number needed was XXXXXXXX. Therefore, our Customer Service rep sent an additional follow-up on 12/1/14:
Good morning [redacted],
You will need the XXXXXXXX to plug the WVRXCAM1 receiver into the number one input on the VR187. I have copied the link below to reference and purchase from the retail website. Please let me know if you have any further questions or concerns.
https://www.[redacted].com/[redacted]/result/?q=XXXXXXXX
Thank you and have a great day!
Sincerely,
[redacted]
Customer Service Representative
Sometime late on 12/2/14 thru 12/3/14, Mr. [redacted] placed his order on our website, but placed it for the 31100041 (incorrect part number). He reported on 12/21/14 that it did not work for him, as we would expect.
In response to Mr. [redacted], on 12/23/14, our Customer Service rep provided this response:
If you would like to return the item for credit, I will supply you with an RGA# to do so, to return the part back to us for a full credit. If you need the XXXXXXXX you may order the correct part. We do not do returns for exchange. Please let me know if you have any further questions or concerns. Thank you and Happy Holidays.
Sincerely,
[redacted]
Customer Service Representative
As indicated, a full offer of reimbursement was made to Mr. [redacted] on Tuesday, December 23, 2014 at 1:05pm (full e-mail record available).
We are still willing to reimburse Mr. [redacted] for his full cost for the part and shipping from 2014, which is actually [redacted] (Part of [redacted] + Shipping of [redacted]
Please advise the proper avenue for resolution of this case. Thank you.
Initial Consumer Rebuttal /* (2000, 10, 2016/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you in advance for processing a refund of [redacted] to my credit card.
If you do not have my card number on file please contact me by e-mail and I can provide it.
Thank you,
[redacted]
ASA sent me a link to order an adapter I used their link or order but it's the wrong part number they provided They will not refund my money I received this email form ASA: Good morning ***, You can use adaptor XXXXXXXX for input I have attached the link below to purchase off the retail websitePlease let me know if you have any further questions or concernsHave a great Thanksgiving! https://www[redacted] .com/ [redacted] /result/?q=XXXXXXXX Thank you for allowing us to assist you today! Customer Service [redacted] I order the part using the link that they emailed to me When the part arrived it was part number XXXXXXXX they should have sent a link to NOT XXXXXXX I contacted ASA they will not refund my [redacted] plus over [redacted] in shipping
Can't get my 32" volt Jensen tv repaired anywhere or get any repair parts and it only yrs oldIt won't stay running
From the beginning this TV has not worked correctly, I called ASA Electrics to times this past winter while in Florida I was told it was not under warranty anymore because it is years old and only has a year warranty I was also told that if I wanted to send back to ASA they would repair it at a charge of *** plus shipping both ways I believed this price was to high so I waited to take TV to repair shop when I got back to New York The repairman called me and told me to repair this TV it would need a new mother board He also said that he had contacted ASA and was told there was no repair parts available at all I called ASA that night and was also told that there were no parts available, I asked where the TV was build, they responded in China I asked for the company's name in China and was told that information was not available to consumer
Initial Business Response /* (12210, 12, 2017/06/13) */
* 5/9/Received complaint of 32" television shutting offCustomer is out of warrantyProduct is discontinued and parts are not available
o Warranty is one year from date of purchase
o Customer only stated the Motorhome was
purchased in
* 5/9/Response from rep was to offer an attempt at out of warranty repair for a *** fee
* 5/9/Ongoing complaint escalated to Supervisor
* 5/9/Supervisor re-explains the situation and offers to send goodwill exchange (newer model) at no charge, following return of the television
* 5/9/Customer advised that the replacement television will not fit his applicationNo further resolution possible
Initial Consumer Rebuttal /* (3000, 17, 2017/06/29) */
My response for 5/9/-
If company have no repair parts, how where they going to repair television for me
Company never offered a good will exchange (new television) at no cost
They must have a television that would fit my application, or how do they know that I could not
find a way for the television to work in the space
Please advise me of status
Thank you,
*** ***
ASA sent me a link to order an adapter I used their link or order but it's the wrong part number they provided They will not refund my money
I received this email form ASA:
Good morning ***,
You can use adaptor XXXXXXXX for input I have attached the link below to purchase off the retail websitePlease let me know if you have any further questions or concernsHave a great Thanksgiving!
https://www.***.com/***/result/?q=XXXXXXXX
Thank you for allowing us to assist you today!
Customer Service
*** ***
***
I order the part using the link that they emailed to me When the part arrived it was part number XXXXXXXX they should have sent a link to NOT XXXXXXX
I contacted ASA they will not refund my *** plus over *** in shipping
Initial Business Response /* (1000, 8, 2016/09/10) */
Mr. [redacted] sent us an initial inquiry on 11/25/14:
Email: [redacted]@hotmail.com
Questions or Comments: My RV Dealer installed a your Voyager wireless camera, WVRXCAM1, to replace my factory camera that came with my Jensen VR187. It's...
installed on my 2007 Fleetwood Motorhome. The camera works on channel 3 but not on channel 1 when I shift into reverse. I'm 2000 miles from the Dealer. I see in the manual for my VR187 the connector for the primary cameral (channel 1) is different from the connector on the WVRXCAM1 that they installed. That's why they connected to channel 3 and not channel 1. Is there an adapter or a splitter so I may connect the WVRXCAM1 to my VR187 head units channel 1?
Thank you, I'm in a real bind as I will not be near my dealer for several months.
[redacted]
Our initial response on 11/26/14 was as follows:
Good morning [redacted],
You can use adaptor XXXXXXXX for input 1. I have attached the link below to purchase off the retail website. Please let me know if you have any further questions or concerns. Have a great Thanksgiving!
https://www.[redacted].com/[redacted]/result/?q=XXXXXXXX
Thank you for allowing us to assist you today!
Customer Service
[redacted]
NOTE: this response was incorrect, as two numbers were inverted and the correct part number needed was XXXXXXXX. Therefore, our Customer Service rep sent an additional follow-up on 12/1/14:
Good morning [redacted],
You will need the XXXXXXXX to plug the WVRXCAM1 receiver into the number one input on the VR187. I have copied the link below to reference and purchase from the retail website. Please let me know if you have any further questions or concerns.
https://www.[redacted].com/[redacted]/result/?q=XXXXXXXX
Thank you and have a great day!
Sincerely,
[redacted]
Customer Service Representative
Sometime late on 12/2/14 thru 12/3/14, Mr. [redacted] placed his order on our website, but placed it for the 31100041 (incorrect part number). He reported on 12/21/14 that it did not work for him, as we would expect.
In response to Mr. [redacted], on 12/23/14, our Customer Service rep provided this response:
If you would like to return the item for credit, I will supply you with an RGA# to do so, to return the part back to us for a full credit. If you need the XXXXXXXX you may order the correct part. We do not do returns for exchange. Please let me know if you have any further questions or concerns. Thank you and Happy Holidays.
Sincerely,
[redacted]
Customer Service Representative
As indicated, a full offer of reimbursement was made to Mr. [redacted] on Tuesday, December 23, 2014 at 1:05pm (full e-mail record available).
We are still willing to reimburse Mr. [redacted] for his full cost for the part and shipping from 2014, which is actually [redacted] (Part of [redacted] + Shipping of [redacted]
Please advise the proper avenue for resolution of this case. Thank you.
Initial Consumer Rebuttal /* (2000, 10, 2016/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you in advance for processing a refund of [redacted] to my credit card.
If you do not have my card number on file please contact me by e-mail and I can provide it.
Thank you,
[redacted]