ASA Performance

Sent me the wrong parts and tried to say I ordered the wrong parts they are rude to me and they are a ripoff

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Date Sent: 6/25/1:12:PM[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted] No, I don't accept the business's response because [redacted] specifically told me to send it backHe never told me that I needed a return authorization number or formIf I needed one why didn't he provide me with one He said put in the box and send it backMaybe their employees need to be better trained or informed as to their ever changing policies on returnsI guess this is another ploy so that people do not return items accordingly so they don't give your money back Again, item was sent back in the original packaging how I received it I feel as though ASA Performance keeps changing their STORY AND POLICIES so as not to return my money I have looked this company up on Ebay and Third Generation forum and see that exact complaints with regards to this company We can send you pages from Ebay where people have been ripped off by these thieves!!!!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] What does out of packaging mean exactly???? It was returned in the original Lokar box that it was sent to me in The box was taped by USPS It was not delivered to me in any other packaging but, the Lokar box!!! I actually left the labels on when I went to post office so I could copy ASA's address to send backIf Lokar had sent it I would imagine that Lokar's address would have been on it I also sent it signature required as I know this is another ploy by a lot of companies that they never receive merchandise back Another thing I ordered it on June 3rd and it was shipped June 4th How did that happen so quickly??? I have sent one of three receipts(will gladly send the other two) that I have and not one of them states "SPECIAL ORDER" Which is why I was told they were not refunding my money not THAT IT WAS NOT IN THE ORIGINAL PACKAGING!!! Which is an absolute out and out LIE!!! Just because the one on the shelf (wall) what have you was not there all of a sudden and one supposedly had to be ordered from LOKAR does not constitute "SPECIAL ORDER"!!!!! If so than percent of your merchandise must be "SPECIAL ORDER" and people would absolutely not buy from you if your policy is "SPECIAL ORDER" items cannot be returned Where on ASA's receipts is there policies for returns printed??? Special order items policy return printed???? I never received an email or phone call that this order was considered to be a "SPECIAL ORDER"!!! Yes, I did call and told them that they were not going to get away with being THIEVES!!!! Specifically ***!!!

The owner Shaun cursed at us and refused to help with the product we purchased onlineBUYER BE WARE! when dealing with Asa performance!!

a refund has been issued through amazon on march because this customer did a charge back on is credit card customer send me back a used part that is not resalable
Refund initiated for
order ***
Seller Support [email protected]
Mar (days ago)
to me
Dear ***
We have initiated a refund in the amount of $to *** *** for the following items:
Order ***
We will adjust your seller account accordingly
You can view your account at any time by logging in to your seller account and going to your seller account information page
Thank you for selling on Amazon,
Amazon Services

Customer returned item out of packageEven though customer was told it was in stock ,when order was pulled to be shipped item had to be ordered and drop shipped from vendorAlso customer called and threatened employee's at ASA

Revdex.com:
The seller wants me to pay in shipping for there defective part. NoI will keep the good one and they need to ship a replacement for the defect that has been shipped back already
per *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

we only offer a day return policy customer is welcome to still return item there will be a %restock fee

can you please provide the tracking number where you send it back

we have asked the customer to return for a refund

warranty is handled by [redacted] not Asa we sent [redacted] back to [redacted] and there stating there is nothing wrong with Carb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Date Sent: 6/25/2015 1:12:46 PM[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted] No, I don't accept the business's response because [redacted] specifically told me to send it back. He never told me that I needed a return authorization number or form. If I needed one why didn't he provide me with one.  He said put in the box and send it back. Maybe their employees need to be better trained or informed as to their ever changing policies on returns. I guess this is another ploy so that people do not return items accordingly so they don't give your money back.  Again, item was sent back in the original packaging how I received it.  I feel as though ASA Performance keeps changing their STORY AND POLICIES so as not to return my money.  I have looked this company up on Ebay and Third Generation forum and see that exact complaints with regards to this company.  We can send you pages from Ebay where people have been ripped off by these thieves!!!!

n the event that an order or portion of an order needs to be returned or
exchanged With in 30 Days of Delivery , a Return Goods Authorization
Number (RGA#) must be requested by email  To [redacted]  .
Send a filled and signed copy of the return form listed on the 'Returns
Info' page. Any return not assigned an RGA#, without a filled and signed
return form, or denied credit will be held for 60 days after which time
will be considered abandoned. You may not ship goods back to the
original shipping distribution unless directed by us to do so. In
addition to any special instructions listed on your RGA form, postage
must be prepaid, and the RGA# clearly marked by the shipping label by
permanent marker. All returns should be in and packed as the original
packaging in such a manner to be saleable as new. All shipping costs on
returns and exchanges are the responsibility of the original purchaser.
Electrical, electronic and special ordered parts are not returnable for
any reason. For suspected defective electrical or electronic parts,
arrangements will need to be made through the original purchaser and the
part's manufacturer. All returns are subject to a 20 percent restock
fee. Most restock fees are waived on exchanges at our sole discretion.
All Refunds will be issued back to the Credit Card that the order was
placed with Credit Will be issued with in 3 days of recive Pruduct back All
items sold by ASA Performance are sold AS-IS with no written,
expressed, or implied warranty or guarantee of fitment for any specific
application. As with all aftermarket performance automotive parts, we
can not guarantee fitment on your specific application and modification
may be necessary. Warranties will not cover ware, misuse, abuse, or
incorrectly installed items. Customer is responsible for all return
shipping cost and if the item is to be returned to the customer. Some
products come with a manufacturer warranty and we will do our best to
help you out with your warranty issue.

the buyeer as done a chargeback on his cc the only way that I can issue a refund is for him to return the stuff when we get it back we will issue a refund

once a item as been modified from it original condition it can not be returned all fitmit should be check before modification

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
What does out of packaging mean exactly???? It was returned in the original Lokar box that it was sent to me in.  The box was taped by USPS.  It was not  delivered to me in any other packaging but, the Lokar box!!! I actually left the labels on when I went to post office so I could copy ASA's address to send back. If Lokar had sent it I would imagine that Lokar's address would have been on it.   I also sent it signature required as I know this is another ploy by a lot of companies that they never receive merchandise back.  Another thing I ordered it on June 3rd and it was shipped June 4th.  How did that happen so quickly??? I have sent one of three receipts(will gladly send the other two) that I have and not one of them states "SPECIAL ORDER".  Which is why I was told they were not refunding my money not THAT IT WAS NOT IN THE ORIGINAL PACKAGING!!! Which is an absolute out and out LIE!!! Just because the one on the shelf (wall) what have you was not there all of a sudden and one supposedly had to be ordered from LOKAR does not constitute "SPECIAL ORDER"!!!!! If so than 99.9 percent of your merchandise must be "SPECIAL ORDER" and people would absolutely not buy from you if your policy is "SPECIAL ORDER" items cannot be returned.  Where on ASA's receipts is there policies for returns printed??? Special order items policy return printed???? I never received an email or phone call that this order was considered to be a "SPECIAL ORDER"!!!
Yes, I did call and told them that they were not going to get away with being THIEVES!!!! Specifically [redacted]!!!