Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards,As I reviewed the respone I was reminded when I picked up the check for $40.00, I expressed my disappointment and stated that's not what I was told or emailed Mr*** said that's not what I was told or emailedHe proceeded to pull up his custom automatic reply meesages to customers and tech support walked him through the steps and it stated the message which he was speaking ofI then pulled out my phone and showed him the EMAILS sent by HIM and HIS COMPANYHe took a look at them a said THAT'S FROM ME AND MY COMPANY, YOU SHOULDN'T HAVE GOTTEN THEMI then said as I stated before that's what I was told, emailed and expecting He said he wouldn't honor the emails or verbal contractsI still have all the emails that was sent to me, which he already saw and verifiedI would appreciate if he keep his word this time and settle this matter because it the right thing to do and I've proven myselfCan I foward the emails and the check ($35, the difference) be put in the mail to save time and gas?
Thanks,
A.S.A.P. Apartment Specialist's
Response to Comlpaint# [redacted]:
We are in agreement that Mr. [redacted]' mother, [redacted], most likely referred her son, Mr.
[redacted] to our...
company for apartment locating services.
Our company, specifically [redacted],
helped his mother in 2010, Ms. [redacted], find two apartments in
that year. In the year 2010, it WAS our policy to pay
$100 UPON MOVE IN to any customer that used our services.
In 2012, OUR POLICY CHANGED. We
changed our offer to a range of $25 to $100; AFTER we have been paid
by the [redacted] for the tenant's lease. The amount of the referral
rebate is determined by our commmission earned. OUR SERVICE IS FREE
to customers who use our services; We are only
paid by the Apartment Complex or their Management Company.
We are attaching
the following Exhibits A & B to show where Mr. [redacted]' might
have been misinformed or misconstrued (most likely by his mother,
[redacted]) that we pay $100 Up front (upon move-in) as we did
indeed pay his mother, [redacted], upon move-in twice in the year
2010:
Exhibit A:
Copy of A.S.A.P.
Apartment Specialist Check No. [redacted] in the amount of $100 issued to
Ms. [redacted] on 01/13/10 and processed (cashed) by our bank on
01/19/2010.
Copy of our
Invoice No. [redacted]-1 to the [redacted], Ms. [redacted]' leased;
ALSO included to
show REASONS for our POlICY CHANGE that took place in 2012:
A letter from The
[redacted] Company stating they would NOT pay our INVOICE No. [redacted]-1 due to
Ms. [redacted]' eviction from the [redacted]. In other words, we
paid Ms. [redacted] $100 but would not received a commission due to her
eviction as stated in The [redacted] Company's letter dated 05/17/11 in
Item No. 1 of disputed invoices.
(Please note this non-payment
of Invoice No. [redacted]-1 and our earning NO MONEY but yet paying Ms.
[redacted] $100 in 2010 has no bearing on our payment to Mr. [redacted] in 2015; it is simply shown as one of the REASONS for
A.S.A.P. Apartment Specialist's change in Policy of issuing $100
UP-FRONT payment to tenants who use our services.
Exhibit B:
Copy of A.S.A.P.
Apartment Specialist Check No. [redacted] in the amount of $100 issued to
Ms. [redacted] on 10/12/2010 and processed (cashed) by our bank on
10/12/2010.
Copy of our
Invoice No. [redacted]-1 to the [redacted], Ms. [redacted]' leased;
This invoice was
paid in full by the [redacted] for Ms. [redacted]' fullfillment of the lease
within 3 months.
Since this complaint was filed and
received, A.S.AP. Apartment Specialist has issued another Check No.
[redacted] in the amount of $25 (AND CASHED by Mr. [redacted]) for any
mis-information and a good-faith payment to remedy the
mis-information he may have received by any parties.
If Mr. [redacted] could please provide
a copy of the email he stated was sent in 2015 by A.S.A.P.
Apartment Specialist, stating he would be paid $100, we will pay
him his remaining $35 of a referral rebate in agreement to remedy
this complaint and totally remove from your Revdex.com organization. If no
response is received by Mr. [redacted], we would respectfully request
a complete withdrawal of the complaint from our organization's file.
Sincerely,
A.S.A.P. Apartment
Specialist
Dyan [redacted]
Business
Administrator
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards,As I reviewed the respone I was reminded when I picked up the check for $40.00, I expressed my disappointment and stated that's not what I was told or emailed Mr*** said that's not what I was told or emailedHe proceeded to pull up his custom automatic reply meesages to customers and tech support walked him through the steps and it stated the message which he was speaking ofI then pulled out my phone and showed him the EMAILS sent by HIM and HIS COMPANYHe took a look at them a said THAT'S FROM ME AND MY COMPANY, YOU SHOULDN'T HAVE GOTTEN THEMI then said as I stated before that's what I was told, emailed and expecting He said he wouldn't honor the emails or verbal contractsI still have all the emails that was sent to me, which he already saw and verifiedI would appreciate if he keep his word this time and settle this matter because it the right thing to do and I've proven myselfCan I foward the emails and the check ($35, the difference) be put in the mail to save time and gas?
Thanks,
A.S.A.P. Apartment Specialist's
Response to Comlpaint# [redacted]:
We are in agreement that Mr. [redacted]' mother, [redacted], most likely referred her son, Mr.
[redacted] to our...
company for apartment locating services.
Our company, specifically [redacted],
helped his mother in 2010, Ms. [redacted], find two apartments in
that year. In the year 2010, it WAS our policy to pay
$100 UPON MOVE IN to any customer that used our services.
In 2012, OUR POLICY CHANGED. We
changed our offer to a range of $25 to $100; AFTER we have been paid
by the [redacted] for the tenant's lease. The amount of the referral
rebate is determined by our commmission earned. OUR SERVICE IS FREE
to customers who use our services; We are only
paid by the Apartment Complex or their Management Company.
We are attaching
the following Exhibits A & B to show where Mr. [redacted]' might
have been misinformed or misconstrued (most likely by his mother,
[redacted]) that we pay $100 Up front (upon move-in) as we did
indeed pay his mother, [redacted], upon move-in twice in the year
2010:
Exhibit A:
Copy of A.S.A.P.
Apartment Specialist Check No. [redacted] in the amount of $100 issued to
Ms. [redacted] on 01/13/10 and processed (cashed) by our bank on
01/19/2010.
Copy of our
Invoice No. [redacted]-1 to the [redacted], Ms. [redacted]' leased;
ALSO included to
show REASONS for our POlICY CHANGE that took place in 2012:
A letter from The
[redacted] Company stating they would NOT pay our INVOICE No. [redacted]-1 due to
Ms. [redacted]' eviction from the [redacted]. In other words, we
paid Ms. [redacted] $100 but would not received a commission due to her
eviction as stated in The [redacted] Company's letter dated 05/17/11 in
Item No. 1 of disputed invoices.
(Please note this non-payment
of Invoice No. [redacted]-1 and our earning NO MONEY but yet paying Ms.
[redacted] $100 in 2010 has no bearing on our payment to Mr. [redacted] in 2015; it is simply shown as one of the REASONS for
A.S.A.P. Apartment Specialist's change in Policy of issuing $100
UP-FRONT payment to tenants who use our services.
Exhibit B:
Copy of A.S.A.P.
Apartment Specialist Check No. [redacted] in the amount of $100 issued to
Ms. [redacted] on 10/12/2010 and processed (cashed) by our bank on
10/12/2010.
Copy of our
Invoice No. [redacted]-1 to the [redacted], Ms. [redacted]' leased;
This invoice was
paid in full by the [redacted] for Ms. [redacted]' fullfillment of the lease
within 3 months.
Since this complaint was filed and
received, A.S.AP. Apartment Specialist has issued another Check No.
[redacted] in the amount of $25 (AND CASHED by Mr. [redacted]) for any
mis-information and a good-faith payment to remedy the
mis-information he may have received by any parties.
If Mr. [redacted] could please provide
a copy of the email he stated was sent in 2015 by A.S.A.P.
Apartment Specialist, stating he would be paid $100, we will pay
him his remaining $35 of a referral rebate in agreement to remedy
this complaint and totally remove from your Revdex.com organization. If no
response is received by Mr. [redacted], we would respectfully request
a complete withdrawal of the complaint from our organization's file.
Sincerely,
A.S.A.P. Apartment
Specialist
Dyan [redacted]
Business
Administrator