ASAP Cleaners

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The company has not reached out to me or provided you with any communicationPlease advise me as to what action I should be taken Regards, [redacted] ***

Customers pants are at the store and available for pick upWe attempt to get out stains but do not make guarantees that we can remove themWe do our best but sometimes we can't resolve the issueWe do our best to service all garments placed under our care

Revdex.com spoke with the business regarding this caseThis business has multiple locationsTheir Manassas location has the washers and dryers and the Warrenton location is a drop off and pick up location where items are sent out to be cleanedThe business is aware of the concerns with the advertising and have been looking in to thatThey do their best to get the items back the very next day but sometimes it is later in the day than consumers would likeThey are able to go to the Manassas store and take advantage of the washers on site

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com spoke with the business regarding this caseThis business has multiple locationsTheir Manassas location has the washers and dryers and the Warrenton location is a drop off and pick up location where items are sent out to be cleanedThe business is aware of the concerns with the advertising
and have been looking in to thatThey do their best to get the items back the very next day but sometimes it is later in the day than consumers would likeThey are able to go to the Manassas store and take advantage of the washers on site

From: *** ***Date: Tue, Aug 16, at 11:PMSubject: complaint ***To: "***@myRevdex.com.org" Cc: "[email protected]" , *** *** In regards to the above mentioned
complaint ID, I have been contacted by the named business They have found and returned of the items missing and compensated me $for the missing item and inconvenience At this time, I am asking the complaint be marked as settled and closed Please let me know if you should need anything additional *** ***

Customers pants are at the store and available for pick up. We attempt to get out stains but do not make guarantees that we can remove them. We do our best but sometimes we can't resolve the issue. We do our best to service all garments placed under our care.

[To assist us in bringing this matter to...

a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The company has not reached out to me or provided you with any communication. Please advise me as to what action I should be taken.
Regards,
[redacted]

Revdex.com spoke with the business regarding this case. This business has multiple locations. Their Manassas location has the washers and dryers and the Warrenton location is a drop off and pick up location where items are sent out to be cleaned. The business is aware of the concerns with the...

advertising and have been looking in to that. They do their best to get the items back the very next day but sometimes it is later in the day than consumers would like. They are able to go to the Manassas store and take advantage of the washers on site.

Review: Over the past 3 months clothes are not done properly or in a timely manner, business is a next day cleaners, and they so not do clothes that way, they have employees that cant read a tag, clothes take 3 to 4 day to come back, I spoke to the owner and manager, their attitude is "oh well" and "it's no big deal"Desired Settlement: For the business to honor, their next day policy, and for the items to be done correctly and a refund for rhe items not done in a tinely and correct manner

Business

Response:

Revdex.com spoke with the business regarding this case. This business has multiple locations. Their Manassas location has the washers and dryers and the Warrenton location is a drop off and pick up location where items are sent out to be cleaned. The business is aware of the concerns with the advertising and have been looking in to that. They do their best to get the items back the very next day but sometimes it is later in the day than consumers would like. They are able to go to the Manassas store and take advantage of the washers on site.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,