My billing staff did discuss this information with the patient and explained his insurance coverage and their response to his claims approximately two months ago. I personally called and left a message for the patient to explain how his insurance paid on the charges, within days of his original complaints/questions after we received a disgruntled patient letter. I also put copies of the services billed in the mail with explanations as to the different costs of the procedures at that time. The first procedure done was removal of three warts. The second two procedures were removal of one wart. Those two codes are different, with the first being more expensive than the second. We then received the complaint from the Revdex.com on this matter. We submitted the documentation as to the billing charges and the proof that he did pay for these same services in 2016. The patient rejected this information as not being sufficient. The Revdex.com closed the case as unresolved, but stated that we had provided the requested information.We received another disgruntled letter from the patient the last of August, and I again provided to him the documentation of his previous payment, copies of his statements to correspond to the payments (as he complained that the credit card receipt didn't prove where the funds were applied), and explanations again as to the difference in the charges. We advised him to contact his insurance company to have them explain the differences in their payment, and the differences in the charges of the procedures. He states in this letter that he has turned us into the Revdex.com again and has hired his attorney to contact us. We strongly advise the patient to contact his INSURANCE PROVIDER to have them explain his claims and the manner that they covered the claims, along with his patient responsibility. We have sent a letter of dismissal to the patient as he obviously is not happy with the services that he receives here, or he isn't willing to pay for the services that he is provided. We did receive yet another letter dated 9/6/from the patient which is insulting and derogatory to our staff and practice, and of the same tone as this complaint. The patient did pay his balance due with the exception of the interest that had accrued over the past two months. We will write off the interest and call this account closed. We hope that the patient finds a provider that is a better fit for him
The patient was billed the same amount for the same items. His insurance paid differently on the items in 2016. However, on the initial destruction of skin lesions he was charged more as he had three skin lesions removed. The second and third time he had treatment of one skin
lesion. We have submitted copies of all the billings, his payments from the claims to show that he did pay for this service previously, and just this week all that again with copies of his statements from our office. I believe we have submitted this information to him three times now, and we submitted it to you on the previous complaint for the same thing once. My understanding is that the Revdex.com shared the information we provided, and he rejected it. We have advised him to contact his insurance representatives so that they can explain to him why he is being asked to pay a different amount in than in 2016. I believe it has to do with meeting his deductible
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company’s comments about them telling me anything are a bald-faced, unequivocal lieThis is the first time I’m hearing about the insurance and why there are differing pricesI have NEVER gotten a full explanation of the items until this very momentAs you can see, they are liarsPlain and simpleThey’ve intentionally drawn this out to harass me and to allow them to threaten meHad they simply led with this information, rather than ignoring my calls, messages and letters, we would have resolved this months ago with no bad bloodBut as you see, they are incompetent and liars; they harass and threaten and RETALIATE against patients rather than taking the time to explain everything that is asked of themI can’t believe they just lied to the Revdex.comThey claim they’ve told me thingsI have the proof that says otherwiseI have contacted an attorney because I’ve been harassed and threatened and now retaliated against by the company. Furthermore, they’ve submitted the bills to me ONCE! They clearly have a MAJOR issue with knowing what they’ve doneONCE! Not thriceAnother lie by the company. UnbelievableStraight-up, bald-faced, unequivocal lies to the Revdex.comThis shows the lack of integrity Woodway has. Furthermore, despite paying the original amount they CONTINUE to harass me!!!Unbelievable! They flat out lied about telling my all thee details months ago! Flat out liesThey didn't explain ANY of this until I informed them I would have an attorney contact them regarding the harassment and threatsWe could have had all this done months ago if they knew how to do their job AND NOT LIE. So I want their rating to be dropped to a C or lower for their questionable business practices in billing It's shamefulI used to like this placeSara C*** is very nice, but their biling department is a hopeless mess of liars
Regards,
** ***
My billing staff did discuss this information with the patient and explained his insurance coverage and their response to his claims approximately two months ago. I personally called and left a message for the patient to explain how his insurance paid on the charges, within days of his original complaints/questions after we received a disgruntled patient letter. I also put copies of the services billed in the mail with explanations as to the different costs of the procedures at that time. The first procedure done was removal of three warts. The second two procedures were removal of one wart. Those two codes are different, with the first being more expensive than the second. We then received the complaint from the Revdex.com on this matter. We submitted the documentation as to the billing charges and the proof that he did pay for these same services in 2016. The patient rejected this information as not being sufficient. The Revdex.com closed the case as unresolved, but stated that we had provided the requested information.We received another disgruntled letter from the patient the last of August, and I again provided to him the documentation of his previous payment, copies of his statements to correspond to the payments (as he complained that the credit card receipt didn't prove where the funds were applied), and explanations again as to the difference in the charges. We advised him to contact his insurance company to have them explain the differences in their payment, and the differences in the charges of the procedures. He states in this letter that he has turned us into the Revdex.com again and has hired his attorney to contact us. We strongly advise the patient to contact his INSURANCE PROVIDER to have them explain his claims and the manner that they covered the claims, along with his patient responsibility. We have sent a letter of dismissal to the patient as he obviously is not happy with the services that he receives here, or he isn't willing to pay for the services that he is provided. We did receive yet another letter dated 9/6/from the patient which is insulting and derogatory to our staff and practice, and of the same tone as this complaint. The patient did pay his balance due with the exception of the interest that had accrued over the past two months. We will write off the interest and call this account closed. We hope that the patient finds a provider that is a better fit for him
The patient was billed the same amount for the same items. His insurance paid differently on the items in 2016. However, on the initial destruction of skin lesions he was charged more as he had three skin lesions removed. The second and third time he had treatment of one skin
lesion. We have submitted copies of all the billings, his payments from the claims to show that he did pay for this service previously, and just this week all that again with copies of his statements from our office. I believe we have submitted this information to him three times now, and we submitted it to you on the previous complaint for the same thing once. My understanding is that the Revdex.com shared the information we provided, and he rejected it. We have advised him to contact his insurance representatives so that they can explain to him why he is being asked to pay a different amount in than in 2016. I believe it has to do with meeting his deductible
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company’s comments about them telling me anything are a bald-faced, unequivocal lieThis is the first time I’m hearing about the insurance and why there are differing pricesI have NEVER gotten a full explanation of the items until this very momentAs you can see, they are liarsPlain and simpleThey’ve intentionally drawn this out to harass me and to allow them to threaten meHad they simply led with this information, rather than ignoring my calls, messages and letters, we would have resolved this months ago with no bad bloodBut as you see, they are incompetent and liars; they harass and threaten and RETALIATE against patients rather than taking the time to explain everything that is asked of themI can’t believe they just lied to the Revdex.comThey claim they’ve told me thingsI have the proof that says otherwiseI have contacted an attorney because I’ve been harassed and threatened and now retaliated against by the company. Furthermore, they’ve submitted the bills to me ONCE! They clearly have a MAJOR issue with knowing what they’ve doneONCE! Not thriceAnother lie by the company. UnbelievableStraight-up, bald-faced, unequivocal lies to the Revdex.comThis shows the lack of integrity Woodway has. Furthermore, despite paying the original amount they CONTINUE to harass me!!!Unbelievable! They flat out lied about telling my all thee details months ago! Flat out liesThey didn't explain ANY of this until I informed them I would have an attorney contact them regarding the harassment and threatsWe could have had all this done months ago if they knew how to do their job AND NOT LIE. So I want their rating to be dropped to a C or lower for their questionable business practices in billing It's shamefulI used to like this placeSara C*** is very nice, but their biling department is a hopeless mess of liars
Regards,
** ***