Asbery & Assoc Ob Gyn LLC

Initial Business Response / [redacted] (1000, 7, 2015/10/13) */ After receipt of this complaint,we looked into this issue extensivelyThis patient first began coming to our office in August 2013, when she supplied her current address for correspondenceWe billed her visits to insurance and her first statement was mailed to this address on October 13,with her balance after insurance had paid, she owed $She was then mailed more statements for this amount dueShe did not call to discuss the balance, she did not make any payments on her accountOur billing office uses a system called expressbill that generates billing statementsThis helps to eliminate undeliverable addresses because it links with information from the US Postal ServiceIt notifies them if the address is not deliverable or if the patient has forwarded their address with the US Postal ServiceWe did not receive any notifications on this patient of any changesHer account was sent to collections for non-payment in January Patient had servies rendered in alsoIt appears she had changed her address with our office at that timeOur charting system is separate from our billing system, updating can be missed, and in this case, appears that it wasIt is very possible the patient had not received her billing statements in this caseHowever, we also have a telephone system that calls with delinquent balancesOur system shows that contact was made with balance information and that a live person was reached on more than one occasionWe do not take collection action lightly, we understand the impact it can have on our patientsWe never turn away a payment arrangement as long as the patient reaches out to us to discuss the matter, but we must be contacted and communicated withI am more than willing to discuss this matter with the patient directly to come to a resolution

Initial Business Response /* (1000, 7, 2015/10/13) */
After receipt of this complaint,we looked into this issue extensively. This patient first began coming to our office in August 2013, when she supplied her current address for correspondence. We billed her visits to insurance and her first...

statement was mailed to this address on October 13,2013 with her balance after insurance had paid, she owed $402.40. She was then mailed 5 more statements for this amount due. She did not call to discuss the balance, she did not make any payments on her account. Our billing office uses a system called expressbill that generates billing statements. This helps to eliminate undeliverable addresses because it links with information from the US Postal Service. It notifies them if the address is not deliverable or if the patient has forwarded their address with the US Postal Service. We did not receive any notifications on this patient of any changes. Her account was sent to collections for non-payment in January 2014. Patient had servies rendered in 2015 also. It appears she had changed her address with our office at that time. Our charting system is separate from our billing system, updating can be missed, and in this case, appears that it was. It is very possible the patient had not received her billing statements in this case. However, we also have a telephone system that calls with delinquent balances. Our system shows that contact was made with balance information and that a live person was reached on more than one occasion. We do not take collection action lightly, we understand the impact it can have on our patients. We never turn away a payment arrangement as long as the patient reaches out to us to discuss the matter, but we must be contacted and communicated with. I am more than willing to discuss this matter with the patient directly to come to a resolution.