Asbestos Services, Inc.

I uploaded the wedding film so the clients could review the film prior to creating and shipping DVD's. I explained that there was some RF interference during the vows that couldn't be helped. RF interference is like an act of nature and can happen suddenly without warning. RF
interference is wireless interference; it's static noise. I used the wireless mic because it was my best and only option. I even tested the audio prior to the ceremony and during the ceremony. It sounded fine when I checked it. The RF interference flared up during the vows and the static was recorded into the recording. She was so upset with me about it that she seemed to not want her DVD's. I told her that I needed to know if she wanted to try to re-record something for that portion of the film. Even if it's not word for word it would be the same sentiment. Otherwise I would need to leave it as is or remove the vows entirely from the film. She never told me what to do even after I indicated that I needed an answer in order to create the DVD's. With no answer I assumed she didn't want them. Now with this negative review, this is the first I'm hearing about her desire to have the DVD's. I don't feel it's right to expect a full refund AND the DVD's when the only thing I could have done better was to finish the editing sooner. I was only one week past the contracted delivery time when I uploaded it for her to preview. Other than that there is the fact that the vows were difficult to hear and inaudible at times but I don't think it's fair to hold someone accountable for that type of problem. It was completely out of my control. It's like blaming me if it rained. It was my only real option for capturing the audio because of the waterfall noise and there was no audio amplification for the cameras to hear what was being said. I used my only option and as a professional that is what we do. We assess the situation and use the equipment that will be the best option or options