Asbury Automotive Group Reviews (%countItem)
Asbury Automotive Group Rating
Address: 2905 Premiere Pkwy Ste 300, Duluth, Georgia, United States, 30097-5240
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The service department will not release my vehicle that had warranty work completed with no costs attached and claims I owe $500 deductible to them
The service department refuses to release my car that has no bill attaches to them for replacing a window on a separate vehicle that they own. My car Did not have window work requested and they are calling my insurance company and requesting account changes to my policy to their information. Chris the service department hangs up on me when speaking about my car and why I can't have it. Service advisor will not respond and messages left to GM two times with no response. My car is held hostage and I am unable to work with out it.
I need the return of my car immediately and the costs of rental car and lost wages compensated ASAP.
Thank you for the opportunity to look into this. Can you please provide us with the specific dealership that you are working with.
How Audi North Atlanta (Also known as As ur Automotive or better known around Atlanta as Nalley) and their grossly negligent service department came within a mile from causing serious- or worse- injury to my family.
My wife and two 12 year old girls drive from Atlanta to Oklahoma City for a horse show. 16 hours of driving. The week before the trip, North Atlanta provided a mileage service and then changed the brakes and tires. Generally, you should feel very good about this before a long trip.
So, as my wife pulls off the interstate around 1030pm in OKC she brakes and the car violently lurches to one side. Loud noise and scares the *** out of them. I am away on business and expecting a call around this time telling me they made it. Instead I have three people in tears. You could hear the fear, the shaking, the terror in my wife's voice as she described what happened. This is not the start to what is supposed to be a 12 day period that is "the best days" of my wife and daughters year. They love nothing more than to be doing what they are about to be doing.
A couple of hours later they have made the drops at the horse show and managed to get to the hotel. After no sleep they awake with the issue of figuring out a loaner car in a city they don't know and what the *** just happened to their car. What a great way to start the week.
The OKC Audi folks look at the car and per the written up report "stated that the brake calipers came loose and that was why the car lurched violently and was making awful sounds".
How does this happen? There are three things that cannot be screwed up- brakes, tires, and steering- and somehow our brakes just got completely screwed up. We called Audi North Atlanta and after speaking with them they agreed- in no the most forthright manner- to pick up the charges for the work that needs to be done. We also reminded them that they should pick up the work that was recently done given the issues it has caused us. At this point we are not pleased and want Audi North Atlanta to do something to make us happy. Not only does my wife own a Q7 but I own an A6. We have spent a lot of money at this dealer the past five or so years including all of our services.
We have been told this issue was serious but "we still had 75% of our brakes". Are you bleeping kidding me. One mile. One mile earlier and they would have been going miles an hour. If they needed to brake hard lord only knows what would have happened, but two mechanics have told us that my wife would have had a near impossible time controlling the car and it likely would have rolled. Quite frankly 75% brakes don't do much when/if the wheels are not on the ground. The other viewpoint was that the car would have lurched into another lane of traffic and that likely would not go well either.
OKC Audi is repairing the car and after having it for four days we get a call saying that the suspension is also damaged. Ok, so the mindset on our end is what will they find next? What else is damaged? Then we are told by Audi North Atlanta that the suspension was never damaged that OKC Audi was trying to over repair the vehicle since they are charging North Atlanta for the service. Seriously? What does that do for our confidence? Why are we pawns in this game of one dealer making money off another and especially after all we have been through.
With regards to the suspension issue, we are also told by both North Atlanta and OKC that neither respond to phone calls nor emails. Again, we suffer from the lack of communication when we should be the ones that- especially- North Atlanta should be bending over backwards for. Their negligence could have very easily killed my family.
Fast forward to what we are now dealing with. My wife is terrified to drive this car and neither of the kids want to get in it again. Ever. Audi has- thankfully- provided us with a Q7 to get back home and will tow her car home. Great, but I don't think they get that she if terrified to drive that car again. Ever.
Audi told us let's get the car back here (Atlanta) and go from there. Fine. Of course, we are now four texts and a message in and have heard not a single peep from them. I have dealt with companies that have disappointed me before. Never with one that damm near killed my family and never one that has so poorly handled the aftermath of an issue. I have heard that "these things happen" and that we still had "75% braking power" and that the OKC mechanic was "over repairing the car". Cavalier attitude and, again, now totally unresponsive.
Given that Audi North Atlanta is Asbury Automotive (AKA Nalley), you would think they would understand the statistic about how many people you tell when things go bad and set things right. Keep this in mind when looking at any of the Nalley dealerships with any of the various brands.
6/2018 brought my car in for repair
8/2018 Service Rep.falsely reported loaner car as stolen I was arrested at gunpoint
7/2019 car still not repaired
June 2018 I took my Infinit M56 in for service at Nalley Infiniti Atlanta. A few days later the Service Rep sent me 2 different quotes to repair the timing belt, roughly $4500 for the 1st quote and $7500 for the 2nd. I didn't confirm repair for either quote. A day later, the Rep sent a 3rd quote saying that I would need to replace the entire engine (used) for over $11,000 dollars. We negotiated the prices of the engine repair. We decided on a new engine (short block) that was located at an Infiniti dealer located in Naples, FL. During this time I was provided with a loaner vehicle by Nalley.
Several weeks went by as I'm waiting status of the engine replacement. On August 29, 2018 during rush hour, I was pulled over downtown Atlanta by a task force of state and local police with a helicopter flying above. I was ordered to exit the vehicle at gunpoint. I didn't have a clue as to why this was happening. My initial thought was mistaken identity. Whatever the reason, I prayed that I wasn't going to be shot and killed. I cautiously and precisely complied with officers commands. For the 1st time in my life I was handcuffed and arrested and put into a squad car. With my hands cuffed behind me, the officer commanded me to lay on my back because there wasn't enough room to place my feet on the floor. I laid in this position for a several minutes until the cuffs started to restrict blood circulation and tear deep into my skin. I started having difficulty breathing. The pain and discomfort became so extreme that I screamed out for help. The officer assisted relief by allowing me to sit up and open the door of the squad car.
A few minutes later the officers confirmed that the Nalley loaner vehicle was falsely reported stolen by Nalley and that I would be released shortly thereafter. The officers noticed that I started experiencing a panic attack and called EMS in for evaluation. EMS arrived and evaluated me and asked if I wanted to be transported to the hospital. With the help of EMS, I was able to become stable and was later released by EMS and the task force.
The next morning I was in contact with the Nalley Service Mg. The manager told me that I should return the loaner vehicle and that I owe a balance of $4500 for timing belt repairs. I told him that I never authorized it. The service manager came to retrieve the vehicle from me and told me that he would resolve the repair issues with my car. Days later I sent a demand letter to the manager. I asked for the complete repair of my vehicle. Several weeks went by with no response from management. Week turned into months (Sept, Oct, Nov, Dec 2018). I sent a letter to the headquarters of Infiniti USA.
I didn't get much help from Infiniti USA. However, unlike Nalley, they did respond by telling me that Nalley was a private entity and that I would have to resolve it with them. I reached out to Nalley again (Jan, Feb, Mar, 2019) and still no response.
7 months passed *** and still no response from Nalley. Therefore, MAR 2019, I sent a letter to the CEO of ASBURY CORPORATION (DAVID HULT) explaining the entire ordeal. Several weeks went by and no response from Asbury.
A month later in April, I called the Asbury complaint hotline. My complaint was forwarded to the Chief Compliance officer "KELLY BAKER". A day later, Kelly called and told me that she would quickly help me resolve issue with my car repair,loss of car expenses,and pain and suffering from the incident. May 2019, I sent copies of my loss expenses to Kelly.
Kelly wasn't able to bring any resolution. Weeks later, I was contacted by the ASBURY, General Counsel Dean A. Calloway. He asked a few questions and requested a document. He said that he would bring resolution by end of May.
June 2019 has passed *** no resolution.
July 12, 2019 It was communicated by the Gen.Manager that he could repair my car but wouldn't compensate for loss of expenses or pain and suffering.
7/24/19 car still isn't repaired
The Asbury Corporation has neglected to promptly repair my vehicle. Therefore, creating a situation where I'm accumulating out of pocket expenses for car rentals and rides sharing, totaling several thousands of dollars since Aug 2018. They falsely reported the loaner vehicle as stolen which lead to me being arrested at gunpoint. I've suffered physically and mentally from the incident and have sought psychiatric treatment. I continue to suffer from nightmares of the arrest and serious anxiety whenever I'm driving, fearing that I'm going be arrested at anytime. I'm seeking the repair of my vehicle without charge,or equivalent or better vehicle. I'm seeking compensation for rental car and ride share expenses accumulated or equivalent resolution. I'm seeking compensation for pain and suffering or equivalent resolution.
This response is submitted in connection with Revdex.com Case No. XXXXXXXX.
Briefly stated, Customer avers in his complaint that he was improperly detained by law enforcement officials while operating a loaner vehicle owned by business. Customer claims that he is entitled to compensation as a result of his detention, including: (i) the repair of his vehicle "without charge, or equivalent or better vehicle"; (ii) "compensation for rental car and ride share expenses accumulated or equivalent resolution"; and (iii) "compensation for pain and suffering or equivalent resolution."
Business disagrees generally and specifically with Customer's description of the circumstances. Indeed, Customer's description is plagued by a number of factual errors and inconsistencies. Among other things:
1. Customer claims that Business "neglected to promptly repair his vehicle" and that several weeks elapsed while he waited for his engine to be replaced, yet simultaneously claims that he never authorized repairs to his vehicles, raising the question of why he failed to return Business' loaner vehicle.
2. Customer claims that he was provided with a timetable for resolution of his complaint, even though Customer's claim is contradicted by the written exchanges between the parties.
3. Customer alleges that he is entitled to the repair of his vehicle free of charge, yet Customer omits the fact that he sold the vehicle to a third party several months ago.
4. The out-of-pocket expenses alleged by Customer are self-inflicted. Instead of purchasing or leasing a vehicle to replace the vehicle Customer sold, Customer has chosen to rent vehicles on a week-by-week basis.
Business has made several good-faith attempts to resolve the present dispute with Customer. Customer has responded to Business' efforts by making increasingly unreasonable demands that are not justified by the facts or under the law. While Business is willing to continue discussing the matter with Customer, Business is doubtful the matter can be resolved unless Customer tempers his expectations.
(The consumer indicated he/she DID NOT accept the response from the business.)
1. I apologize for any confusion I may have caused trying to explain the events that took place regarding my complaint against the business. I'll try again to explain the events. June, 11 or 12th 2018 I took my car in for diagnostic to understand the condition of my vehicle and how it could be repaired. On June 12, 2018 @ 11:38 AM the Service Rep sent me a quote for timing chain repair of $4312.27. June 12, 2018 @ 2:47 PM the Service Rep sent me another quote for additional work on repairing the timing chain of $7864.43. During this time, I didn't give authorization to repair either the 1st or 2nd quote. Before I could respond to the Service Rep on which repair I was considering, June 15, 2018 the Service Rep called and said that I would need to replace the engine and gave me a quote for used engine roughly $12,000 dollars. I told the Rep that I needed to consider the options to either replace with a used or new engine. (he never mentioned that any repairs had taken place). June 18, 2018, I communicated with the Service Rep about a new engine I located at an Infiniti dealership in Naples Fl. June 20, 2018 @ 2:20 PM I sent an email to the Service Rep of the cost of that new engine for $6800. June 20, 2018 @ 3:37 PM the Service Rep responded asking if I wanted the short block or long block engine replacement. June 27 until Aug 30, 2018 I was provided with a Nalley loaner vehicle. During these weeks between June 27 until Aug 30, 2018 , I'm waiting to hear back from Service Rep on procurement of the new engine from Naples Fl. On Aug 29th around 5pm, I was arrested at gunpoint by Law enforcement in East Atlanta for the reported stolen Nalley loaner vehicle (video available upon request). EMS were called to stabilize me from a panic attack and shortness of breath. After I was stabilized and released by Law enforcement, they warned me that vehicle would still be in the system as stolen for the next 24 hours. Therefore, I drove the vehicle to a friend's house nearby. I was to afraid to drive the vehicle back to the dealership. The next morning Aug 30, 2018 I told the Service Manager Michael Militello that I was too afraid to drive the vehicle. Later that morning he retrieves the vehicle from my current location (not far from the arrest). The Service Manager, told me for the first time that I owed a balance of roughly $4312.27 and that's when I told him that I didn't authorize that repair and that I had decided on getting the New engine instead. Aug 31, 2018 and Sept 12, 2018 talks between me and the Service Rep and Manager continued as to how to proceed with the engine replacement. Sep 14, 2018 a certified letter was sent on my behalf from legal representation to management and for the first time I requested/authorized Nalley Infinit to repair my vehicle at no cost. 7 months pasted between Sep, 2018 and April, 2019 and Nalley never responded to me or my legal Rep (during this time follow, up letters were sent to Nalley and Infiniti Corp).
2. May 24th 2019 communicated by phone with Asbury's legal rep Dean Calloway, he mentioned that the matter would be resolve quickly and by the end of the following week.
3. The Business continues to delay resolution. There is no evidence that I sold the vehicle to to a 3rd party. The vehicle has been in their possession for 1 year 2 months. Just doesn't make any logical since?
4. After the arrest, Asbury/Nalley never made any attempts to provide me with another loaner vehicle while trying to resolve the repair of my vehicle. I have not sold the vehicle. The vehicle is still in possession of Nalley Infiniti and has been since June 2018. Currently, I'm unemployed and financially unbale to purchase or lease a vehicle. Therefore, I rent vehicles/ or ride share Uber/Lyft as needed.
Specifically, Asbury/Nalley offered to waive the charges of $ 4312.17 and give me back an unrepaired vehicle for complete resolution. I disagreed with that resolution. Next, The Chief Compliance officer Kelly Baker suggested paying me the out of pocket expenses that I accrued since the time of the arrest. I agreed with that resolution and that I would then pay the $4312.17. Unfortunately, the Business later reneged on that resolution. The Business then offered to provided me with a used vehicle of my choice 2017 model (SUV/Truck) and give me back my vehicle as is. I agreed with this resolution and asked if they could provide any additional support for pain and suffering. The Business reneged on this resolution. The Business last offered to repair the vehicle with no further update since 7/12/19. The Business continues stall and reneged on 2 resolutions that they themselves presented. The Business most likely considers "under the law" to also be their morale obligation which demonstrates poor leadership and lack of goodwill. It started off a year ago with me simply attempting to get me vehicle repaired. This lead to an arrest, near death experience, PTSD, neglect and finical hardship. The business is considerably lucky that the events didn't turn tragic. Therefore, the would be facing a criminal investigation and sever civil litigation.
I want to resolve this matter soon as possible. I
will agree to the Revdex.com or a 3rd party acting as the mediator to determine a reasonable resolution.
Business stands by its initial response. Business again notes that it has made several good-faith attempts to resolve the present dispute with Customer. Customer has responded to Business' efforts by making unreasonable demands. While Business is willing to continue discussing the matter with Customer, Business is doubtful the matter can be resolved unless Customer tempers his expectations.
I put my car in the shop in September of 2018 . They told me before I took it they could fix it. I asked did they have the right machine and they informed me they did. After charging me $ 500. Dollars to do the diagnostic,I was sure they were going to do a great job. Well, I received a call about 2 weeks later telling me the car was fixed. I got a cab to go pick my car up but before I could get there I received a call telling me my car wasn't staying crunk so they would have to fix something else that would cost me additional 1600 dollars. This is after they already charged me 2200. After a few weeks of trying to figure out how I was going to pay for all this, I asked could they find a cheaper part, they informed me they could. I never told them to put the part on, all I know after complaining why wasn't my car fix , I get a call after they had my car for months, letting me know I could pick up the car for 3300 dollars. I told them I would have to wait to get it because I've been stuck in a hotel across the street from the shop because I had no transportation to move after you all told me my car was fix. I moved in the hotel because I was getting ready to move in an apartment the day they told me my car was fix. Well finally I picked my car up In January but the check engine light was on and I informed them, which they already knew but didn't care. My car won't pull good either which I told them as well.. due to me just started a new job and living in another city, I just took it back yesterday but I call every week to let them know I'm Coming. I finally went yesterday and they told me I had to pay for them to check my car. Why after paying them to fix my car , and they didn't, would I have to pay anything for them to look at what they didn't fix the 1st time. My sunroof won't open now and I never had issues with it.
Refund I wish they give my money so I can take my car to a real mechanic. I feel they are sloppy and will not do a good job. If I don't get satisfied here, my next step is court. If they are going to look at it and fix the problem correctly, I will let them fix the issue.
Thank you for the opportunity to look into this concern and respond. We strive for excellent customer service and are sorry to hear our customer is not 100% satisfied.
Ms. Halls vehicle was repaired properly for the concern it was brought in for. Unfortunately due to age/mileage, this vehicle needed further repairs that were unrelated to the original repairs. As a courtesy the original repairs were discounted from $4500 to $2700. This invoice remained unpaid for 96 days. We did advise the customer of the specific items that she will still need to repair, however, payment would need to be made in advance. While we understand mechanical failures can be a financial burden and as such we deeply discounted the original repairs to assist, we cannot perform repairs at no cost.
(The consumer indicated he/she DID NOT accept the response from the business.)
They are lying , they never told me my car had other issues and my car was not 4600 they are lying. My check ingine light has not went off since I left there. My car drives horrible. I have to press my gas all the way to the floor before it moves ..My sun roof don't work. My car is a da 2008 with 150 miles. It's a Lexus. THERE MACHANIC IS A JOKE AND SHOULD NOT BE WORKING ON CARS. they told me they could fix a Lexus, but they lied. They did not fix my car the 1st time but I will take them to court for the lies as well . I have my records and my bill was never 4500 .. they should never lied and said they could fix it and now they couldn't, they don't want to be bothered. What if they did all their customers like this? They won't even look at it to see the problem unless they charge me. Tell them to provide the list of problems to you and me as well please. Thanks
Thank you for your response, however, we stand by our response and have already provided recommended repairs previously.
(The consumer indicated he/she DID NOT accept the response from the business.)
If you call this fixing a car, I would like to see you really fix one.
I will see you in court
My mom recently purchased a Nissan Pathfinder at Nalley Nissan in Atlanta. My mom is disable and I feel as though she was taken advantage of. The 106 point inspection was not done. This dealership fixed a used vehicle long enough to sale it. They encourage her my to buy the warranty because they already knew the vehicle has issues they don't want to fix. This is one of the worst dealerships in ATL please don't buy a vehicle from them. They don't stand behind their cars. Don't believe the hype. They had not changed the oil, the fan stopped working 3 months later which cost $1200 dollars. The phone connection in the back seat don't work. My mom is so so upset she can't even sleep. Nalley Nissan takes advantage of disabled people. Stay away. Three months into purchasing a vehicle she has to do $1200 worth of work. She called them they told her she should have bought the warranty for something Nalley knew was wrong. They begged her not to leave and go to anothe. dealership just to sell her a "Lemon"
On 9/8//18 I took my car to Nally Roswell Lexus for maintenance work and requested they also check to see why my radio got static when I turn on my rear defrost button. The dealership stated I need to have my cabin filter changed for my maintenance and in order for then to diagnose my static situation, they would have to take my rear window off. As such, I informed them I did not want the defrost button fixed.
The next morning, I turned my car on and my front defrost button was blinking and I could not operate any other panel button until the light stopped blinking which was about 30 seconds and my fan did not automatically come on as it had prior to my service with this dealership. This happened each time I started my car after it had been sitting for at least 2 hours or more. I scheduled another visit for them on 9/14/18 to look at my car and explained what was happening and informed them this was not happening prior to my service I received from them. The service manager argued me down and stated they did not cause this and I argued my case that they did. He insisted that I needed to pay an additional $300 plus for them to remove my rear window because my antenna was causing this malfunction. I refused to pay the money and left because I knew that did not sound logical and was confident they did something to cause his malfunction. The weekend I called several other service departments and described what my car was doing and informed them of the service and they stated it sounded like my cabin filter. I also googled the problem and found the same information. I called the General Manager 9/17/18 and he basically called me a lie and stated they would not repair my cabin filter even though they did not install it properly and referred me to a different location. He never acknowledged that they could have made a mistake nor took ownership of causing this new problem when I had no problem prior to entering their shop.
Blinking Defrost lightSOLVED*** - ClubLexus - Lexus Forum Discussion
We at Nalley Lexus apologize that your last service visit did not go well and certainly was below our standard of customer service. The cabin filter was removed and inspected to determine a replacement was needed, however since a replacement was not authorized, we reinstalled the original cabin filter. To resolve this issue we could like to offer two alternatives, first we can send a Lexus technician to you to replace the old cabin filter with a new Lexus Cabin Filter, or if you are more comfortable you can have the Cabin Filter replaced at a Lexus Dealership of your choice. Either option we will be at no expense to you.
Since we did not diagnosis the current issue on your vehicle, there is no guarantee replacing the cabin filter will resolve the recirculation light, or any other concerns you were experiencing as they may be completely unrelated.
We apologize again and thank you for the opportunity to correct the issue.
After purchasing a truck from Coggins Chevrolet I started having engine problems and discovered it was going to cost thousands to repair.
After my wife received orders to Jacksonville, we purchased our first house. We had a Honda Accord and found ourselves needing a truck; this is what led us to Coggin Chevrolet. One would think to buy a used diesel truck for $20,000 that it wouldn't require almost $2,900 in repairs after owning it for only ten days. After several attempts of calling, I was finally put in contact with a sales manager. The manager said they would get me a significantly reduced cost to fix the truck. After agreeing with the sales manager to have the truck looked at by Coggin Ford, I was advised that this truck was stocked with problems and was best returning to Coggin Chevy to speak with the same manager on trading the vehicle in. I was told that they would gladly assist me and showed me a few trucks, after choosing a truck that would suit us best. I originally paid $20,000 for the truck that broke 10 days later, only to be told that they would give me $1,300 less for it. To make matters worse, I was told that I was going to pay more than as advertised since they were giving me a great trade-in value. I simply want to trade my truck in and pay what's right. This is no way for a business to treat its service members an their families.
Trade in value of the truck I owned for a week before it was broken on a newer, dependable vehicle for my family and I.
Thank you for the opportunity to respond. Mr. filed this complaint under the Coggin Chevrolet Revdex.com account as well. The dealership has resolved this complaint with the customer and to our knowledge they are happy with the vehicle the now have. we request this be closed satisfied.
(The consumer indicated he/she ACCEPTED the response from the business.)
Infiniti USA agreed to pay for my vehicle to be repainted after it was determined to have defective paint. I was sent to work with Courtesy Collision Tampa, managed by Asbury Automotive Group. I turned my vehicle in to them on 12-15-17. I was told the work would take 4 weeks. It has been almost 8 weeks and I still do not have my vehicle back. The entire experience has been horrible. I was left without a vehicle this entire time up until a few days ago when they finally gave me a rental after many weeks of issues and complaints. Complete lack of care for the customer is so evident in this company. I also spoke to a customer relations person at Mercedes Benz of Tampa, another company managed by Asbury Automotive Group and they made it clear to me this body shop is known to have issues and they were not at all surprised to hear what I have gone through. They told me my vehicle would be ready to pick up this morning after taking so much care to go over it and make sure it was perfect according to them. When I got there it's not ready at all. They broke my tail light, the moldings around the windows and they 'forgot? to put on the pinstripe. All this after I was told for the last week they were going over it to make sure it's ready and perfect. I wasted my time once again driving 30 minutes for nothing. When I try to contact Asbury Automotive Group they don't even answer their phones. Do not ever use a body shop or work with a auto dealer affiliated with Asbury Automotive, you will regret it.
Contact by the Business I would like someone to contact me directly and resolve these issues. I would also like compensation for loss of use of my vehicle the entire time the company has had it passed the four weeks I was told.
Thank you for the opportunity to look into this situation. We are having the body shop manager reach out to the customer now to assist in resolution.
I paid for a headlamp part to be repaired for the actual part up front and it has been four weeks and the repair shop never refunded my money for the part lied to me repeatedly saying that the check has been issued and is in the mail. Further they never called me to tell me the part was bad and was sent back. I have been waiting on the money that I paid the same day for service for one full month now.
Product_Or_Service: NIssan 350z 2005 Driver's side headlamp
Repair I want to have the vehicle repaired at the dealership and have the repair shop that took my money pay the difference for what I have already paid. I am still without a working headlamp due to them never refunding my money and lying to me and me waiting for a check in the mail that was never sent out.
Thank you for the opportunity to assist. Can you please provide me with which location you are referring to so that we can work directly with the General Manager to get this resolved for you. My assumption is it is one of our two Nissan locations but would be happy to help if you can tell me which one. thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
Nalley Nissan of Atlanta is using deceptive business practices and false advertising practices.
I visited the Nalley Nissan of Atlanta location on May 22 to purchase a Nissan Pathfinder that was advertised on the Nalley Nissan website. The sales associate identified the vehicle that matched the ad and we viewed the vehicle together. I Also had a trade that was valued by a manager. Following the appraisal I informed the salesperson the value was low and to follow up with me on 5/23 to let me know if the dealership could offer more. On the morning of 5/23 the salesperson CALLED ME and stated the manager approved a higher trade value and asked could I come in to verify the trade payoff and do a final review of the buyers order. When I arrived I was "given" to another salesperson, informed the vehicle I viewed on 5/22 was not a sale vehicle and informed they would "give" me a white pathfinder at the advertised price. The dealership did provide the advertised price for the car but did not honor the advertised pricing that included dealer fees and the title search fee. (I have a copy of the buyers oder that lists/adds both of these fees.) In ADDITION, the new salesperson informed me that management could give the agreed upon trade value because they reduced the price of the Pathfinder, therefore my trade was valued $2,000 less than what was agreed on. This is the reason I drive across Atlanta to get to the dealership. These practices are deceptive, false advertising, and wastes the time of customers!
I'm requesting someone from the corporate office contact me to discuss a resolution.
THE VEHICLE THAT WAS SOLD TO *** WAS SOLD BELOW THE ADVERTISED PRICE AND THE DOC FEE WAS DISCOUNTED AS WELL THE DEAL WE MADE HER WAS $4000 BELOW INVOICE.
The response received from Nalley is not true. The vehicle price was the advertised price and the doc fee was still added as an additional cost. Whoever responded for the dealership is lying and I would like for the owner to contact me at ***.
We have offered to discount the vehicle, however he has refused our offer