Asbury Medical Supply a Division of All Saints Home Medical

Complaint: [redacted] I am rejecting this response because:I told the CSR I'm interested in knowing the out of pocket cost and got transferred to a lady by the name of ***Her name was an unusual spellingShe told me that once she gave me the cost amount I can have insurances submitted again (which they didn't call me back with the cost)I last talked to [redacted] on the 11th, stating she isn't going to spend the man power any more on these parts and they are just going to "eat the cost" of the parts of $and place the order for themShe later stated I filed a fraudulent report because I had a new insurance policy for this year so they can use it on last year's claimI am still waiting for these parts Sincerely, [redacted] ***

Attached

Complaint: ***
I am rejecting this response because:The new insurance is provided and to be used for the year You cannot file a previous years claim with a current year's insuranceInsurance policy from was correct because it went through when we ordered my son ***'s chairAgain, you guys filed the claim in and you cannot use current to file a claim for a Insurance policy for will not work for We've never asked you to use insurance policy to file the claimThis is basic medical billing All we wanted is for you to order the parts like you said you would on the phoneMy name is Mrs*** *** not Mrs***
Sincerely,
*** ***

We spoke to Mrs*** and agreed to provide her with a NEW fully electric bedThe new bed arrived yesterday, 2/and is scheduled for exchanged on 3/2/2018.Management spoke to the patient again today 3/and advised of our plan to deliver 3/in am. Thank you,Asbury Medical Supply

Complaint: [redacted]
I am rejecting this response because:I told the CSR I'm interested in knowing the out of pocket cost and got transferred to a lady by the name of [redacted]. Her name was an unusual spelling. She told me that once she gave me the cost amount I can have insurances...

submitted again (which they didn't call me back with the cost). I last talked to[redacted] on the 11th, stating she isn't going to spend the man power any more on these parts and they are just going to "eat the cost" of the parts of $50 and place the order for them. She later stated I filed a fraudulent report because I had a new insurance policy for this year so they can use it on last year's claim. I am still waiting for these parts. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/01/20) */
Asbury Medical Supply, LLC was sold to All Saints Home Medical in March of 2014. All correspondence regarding services and/or billing issues should be directed to All Saints Home Medical in Tulsa.
Per our billing office, the refund was issued...

on 1/5/2016. Please call XXX-XXX-XXXX if the refund has not been received.
Thank you.

Initial Business Response /* (1000, 5, 2015/06/29) */
I am sorry but I am unable to reserch without the patient name or account #. I will be happy to research as soon as I receive that information.
Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated...

he/she DID NOT accept the response from the business.)
[redacted]
Final Business Response /* (4000, 9, 2015/07/13) */
We received the request to repair on 3/16. We assessed the walker on 4/6. The Rx was made and sent on 4/16 (when we received the final quote from the manufacturer). We received the Rx back on 6/16 and then forwarded the file to pre-authorization the same day for Tricare Ins.
As of today we have not rec'vd an auhtorization from Tricare. We did call them today for status but had to leave a message.
We called the Doctors office several times to have the Rx faxed over.We were finally successful in receiving it on 6/16. At this time, we are awaiting approval from the insurance company. The option to pay cash for the repairs is always available. I will have a representative give you a call ASAP to give you that option if Tricare has not yet made a determination.
Final Consumer Response /* (4200, 12, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They say they contacted or tried to contact my doctors office which is a flat out lie. I was there at least two occasions when I watched them fax over the script to the number Asbury gave me. And several occasions my doctors office faxed them and then called to ask if they received the fax and they told them yes. My doctors office asked me to all to make sure so I did and I got the same respinse that they didn't get get the script. So again I called the doctors office and told and again they faxed them. Not until I filed this did anything get done. And never once did they say they got the script from the doctor they told me they didn't get any thing since March from my doctors office. SO again they lied about receiving the script on 6/16. And as far as the approval from Tricatr I received it the day after I got a call finally telling me they have had the script since June. It has already been approved. The service feom Asbury has been terrible for me the last few times I have used them.