Ascendtech Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
Gregory ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
In response to your December 29, reply (above) I have included a photo of the FoxconnA9DA Motherboard as it appeared upon return shipmentMake note of CLR_CMOSJumper position pins 2-closed (default) as documented via video on 12/08/2015(http://bit.ly/1ZAduQV)I have not received any refund as of today (CM-12/17/http://bit.ly/1MFyv3d)I expect I will never see a refundfrom AscendTech Inc given their very clear deceptive business practicesClearly it's beenmore than two weeks since RMA CQ-was issued 109:4-3-(A)(2)(b)(c),(B).12/29/Revdex.com 12/29/Reply Case #: http://bit.ly/1moNKZa109:4-3-Failure to deliver; substitution of goods or services.http://codes.ohio.gov/oac/109:4-3-09(A) It shall be a deceptive act or practice in connection with a consumer transaction for a supplier:(1) To advertise or promise prompt delivery unless, at the time of the advertisement, the supplier has taken reasonable action to insure prompt delivery;(2) To accept money from a consumer for goods or services ordered by mail, telephone, or otherwise and then permit eight weeks to elapse without:(a) Making shipment or delivery of the goods or services ordered;(b) Making a full refund;(c) Advising the consumer of the duration of an extended delay and offering to send the consumer a refund within two weeks if the consumer so requests; or(d) Furnishing similar goods or services of equal or greater value as a good faith substitute if the consumer agrees.(B) When a consumer transaction involves goods it shall be a deceptive act or practice for a supplier to furnish similar goods of equal or greater value when there was no intention to ship, deliver, or install the original goods ordered. The act of a supplier in furnishing similar merchandise of equal or greater value as a good faith substitute does not violate this rule.(C) For the purposes of this rule, goods or services may not be considered of "equal or greater value" if they are notsubstantially similar to the goods or services ordered, or are not fit for the purposes intended, or if the supplier normally offers the substituted goods or services at a lower price than the "regular price", as defined in rule 109:4-3-of the Administrative Code, of the goods ordered
Regards,
*** ***

Mr*** ordered a Samsung motherboard on 01/10/Upon receiving the order we tested the board and shipped out on 01/13/After receiving the board Mr*** contacted us claiming the board is defectiveEven though we tested it before shipping, the RMA was promptly issuedAs soon as
we received the board back, we tested it againThe board passed all testsPer our policy we issued a refund less shipping charges and 20% restocking fee:http://www.ascendtech.us/terms.aspx#returnWe truly hope our explanation if enough to close the complaint in our favor.Thank you,Val S.Ascendtech Resolution dept

The board was tested here by a professional technicianIt was tested twice: before shipping the board to the client and after receiving it back.Per our policy we charge 20% restocking fee on all good returns.Thank you

This transaction never went through and was not charged by us The charges the customer is seeing are a hold placed by their own bank and should fall off within days, based on her bank's policy, which has nothing to do with us The charge was declining possibly due to a non matching
shipping / billing address We cannot process such transactions due to VISA / Mastercard rules We spoke to a man at the customer's provided phone number today and informed him of this issue If a proper payment is provided and made, we will happily process the order

Attached is the copy of the refund recordThe refund was issued on December, 21st.Thank you,Ascendtech resolution dept

We are truly committed to our customers’ happiness, and we always take the extra step to have the order shipped as soon as possible since customer’s satisfaction is our priorityRegarding *** order, the order was placed with Ground Shipping and for Ground Shipping we offer the option to ship
via *** or *** as one of the delivery options. Unfortunately *** did not add any instructions for shipping as ship via *** only or do not ship via ***, therefore in order to ship the order as soon as possible we decided to upgraded the order to a faster delivery option at no extra cost and shipped the order by day earlier versus waiting for the next business day until the *** carrier will arrive*** order was shipped out on Monday 10-16-and the package was already out for delivery on Tuesday 10-17-*** *** * ***Customer was not available therefore *** left a door tag, door tag # ***The next day on 10-18-17, per *** *** refused the delivery and requested to return the package to the sender at am*** Case #***About hours later, at 10:36AM, *** emailed us to inform that” Hello, I was not aware a signature would be needed for *** **They attempted to deliver yesterday but Noone was homeI called to have a later delivery time, never heard back so I took today off of work to find out they changed the delivery time to tomorrow during the dayI am trying to get this changed once againHowever I am fearful they will not cooperate againIf that happens is there a way to change the delivery address to my work address? Please let me knowThank you” So customer acknowledged she called already *** but for some reason did not mention to us that she already refused the delivery, only mentioned “I called to have a later delivery time”But if she took off that day, assuming that she took off for the day to receive the package, why will she then need a later delivery time? Since we were not aware of the refusal we called *** at am and that’s when we found out that there was already a refusal request in the system placed by ***We were still trying to accommodate the customer so we checked with *** other options like Saturday delivery or placing the Package on hold to be picked up after the working hours but customer declined the offerShortly after that, at 11:56AM we received another email from *** stating “Thank you for the response*** ** told me the merchant had to change the addressThat was why I asked, they also stated they will ship back to you after the 3rd attemptConsidering they are not scheduling a time that works for me and I can't afford to miss anymore work, most likely it will be returnedThank you! I sincerely apologize just extremely fustrated with this experience!” From that email looks like *** called again *** because her email states “*** ** told me”So from the previous email *** affirmed that she took day off to be at home to receive the package but for some inexplicable reason she calls again *** and per her email she was not happy about the fact that *** will not schedule a delivery time that works for herIt is still questionable why she will request special delivery time while she refused the same package and was not planning to be home at the time of deliveryPlus *** numerous times mentioned in her emails that the package will be returned to us since obviously she was aware of her refusalmin later (12:PM) *** emails us again “They can attempt to redeliverI wI'll be at wotk most likelyCan they ship it back to you now? Saves their driver the hassle. I'm not missing work anymore for this purchase.” Later at 4:PM we received a call from *** informing us that *** requested Saturday Delivery. But the request is not guaranteed and it was placed very late in the dayPer *** every request takes hours to be processed in the systemAfter that *** emailed us again at 5:PM “Hi, since there is no time I cannot promise I will be thereI do have a venue at noon I have to attendThank you if I'm not there I will have them ship back to you. “ So knowing that she refused the delivery earlier and knowing that she requested a special future delivery for Saturday (per *** the request is not guaranteed), from her email it did not look at all that she was planning to be home for the deliveryTherefore since the refusal request was already placed hours earlier, that refusal request was processed first and the package was returned to the sender before *** was able to process the Saturday Delivery requestSince all orders cannot be placed unless a customer checks off an acknowledgement box, indicating that they have read and agreed to our terms of sale, I am confident that *** had to be aware of our terms of salePer our Return Policy if the customer decides to cancel their order whether the order has been shipped or still being processed, Ascendtech.us shall have the right to charge 20% order cancellation feeAll related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all casesBased on our Return Policy, a full amount less non-refundable shipping charges and 20% restocking fees, as described by our terms of sale, was refunded back to the Credit CardTherefore $was refunded back to the Credit Card on 10-20-

Mr*** placed the order on our website on 11/13/The order was promptly processed and shipped out on 11/16/15.We are attaching a copy of the invoice (SI-***)Mr*** called us on 12/08/asking to return the item back for a refundWe provided him with all necesseraly information
The item#(motherboard) was returned and the refund was issued on 12/17/We are attahing credit memo record (CM-52438)In regards to the amount of the refund, per our policy, all items are subject to 20% restocking fee and original shipping cost is not refundableUpon receiving the board back we noticed that the Bios jumper was set to clear modeIt means that Mr*** was trying to clear the Bios, but did not return the jumper to the positionWe reset the jumper and the board was tested goodplease note that Mr*** did not return the other items (cables)In regards to the condition of the item, our terms of sale clearly outline that we sell a mixture of new, used and refurbished productsOhio Administrative Code states:109:4-3-Exclusions and limitations in advertisements."(D) It is a deceptive act or practice in connection with an offer made on the internet, to make any offer without stating clearly and conspicuously, in close proximity to the words stating the offer, any material exclusions, reservations, limitations, modifications, or conditionsDisclosures should be as near to, and if possible on the same screen, as the triggering offerIf scrolling or a hyperlink is necessary to view the disclosure, the advertisement should guide consumers with obvious terms or instructions to scroll down or click on the hyperlinkHyperlinked disclosures should lead directly to the disclosed information and not require scrolling or clicking on any additional hyperlinks."Please note that we provide direct hyperlink to our policies and no orders can be placed without agreeing to our policies.We sorry to hear that our customer is not happyHowever the refund was issued per our policy. Thank you

Well, now [redacted] says that the item “malfunctioning before I received it” and that totally contradicts his earlier [redacted] statement  from 09-30-17: “It was the exact mobo I needed, installed just fine since I am an A+ certified tech and powered on just fine. “ Thus Mr. [redacted] acknowledged that the item was the exact motherboard that he needed and was working when he installed it therefore the “malfunctioning “statement is false. Also the Toshiba  Motherboard purchased on 04-16-2017 was not malfunctioning before customer received since it was tested before shipping it out and the item passed our testing and quality control. Regarding customer’s comment:” Did they even read it or anything I said?!? Does it not say that I powered the unit back on a couple weeks later? It definitely does not say that I contacted them a couple weeks later. This company is so full of it that they can’t even get their facts straight…”   So Mr. [redacted] is stating: “I powered the unit back on a couple weeks later.” The question is: why didn’t he contact us right away regarding any issue that he is claiming having “couple weeks later”? How comes that an “A+ certified tech” with a “17 YEARS old” [redacted] account does not know that he purchased an item with a 30 days warranty and he needs to contact the seller within the warranty period (not 5 months later) in order to resolve any issues?   If an item is received and does not work as described or has some issue, that is exactly what the 30 day warranty period is for; the customer can contact the seller and request a return within that period and the seller will oblige, as that is the reason for having a warranty in the first place.  But there were no [redacted] or [redacted] requests, nor did we receive any emails, [redacted] messages, or calls from Mr. [redacted] during the 5 months that he used the motherboard and obviously Mr. [redacted] did not return the item within the 30 day [redacted] return policy. So evidently Mr. [redacted] did not have any issues at all for more than 5 months. That also means he used the Motherboard for more than 5 months and the Motherboard obviously is no longer in the same condition after more than 5 months of using it. Therefore Mr. [redacted] is abusing the dispute reason for an item that was clearly received exactly as described and it was fully functional. Also Mr. [redacted] was clearly aware of that since he confirmed it in his [redacted] message, but he still tries to force a refund when it's really buyer’s remorse. As an aside, customer claims that “I am a respectful and reputable [redacted]er as my reputation on there shows. My account is 17 YEARS old with 230 positive feedback”. Well he has 230 positive feedbacks for the whole 17 years membership with [redacted] plus if he is a “reputable [redacted]er” as he is claiming, then he should definitely be aware of the [redacted] 30 days return policy to which he agreed when he placed the order via [redacted] and also was obviously ignoring the same [redacted] policy 5 months later by twisting his story just to get his way.   The [redacted] Money Back timelines for returns is: “A buyer must request a return no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window.” The [redacted] Money Back guaranty timelines for Replacements is: “Replacement and exchanges can be requested by the buyer and/or seller. Exchanges are based on value of the original purchased item, with current and equal value.  A buyer must request a return no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window.”

We have reviewed the complaint and would like to begin by first stating that we have tried and will continue to try to help Mr. L[redacted].  Mr. L[redacted] writes multiple times in all capital letters that we sold him a broken computer.  That is not true.  Mr. L[redacted] was sold and was delivered a...

working computer.  We further took the computer back on his request for testing.  That testing confirmed that the computer was working properly.  Specifically, on return, the system in question was placed on a deep burn-in test which tested and stressed all components continuously for a period of 3 days.  During the entire span of the test, the system did not fail once.  If Mr. L[redacted] experienced “blue screens” it does not mean the system to be defective.  It could be a result of software and or driver incompatibility and other factors which are not indicative of a defective system.  It could simply be something specific Mr. L[redacted] was doing, or some software that Mr. L[redacted] was trying to run.  When Mr. L[redacted] contacted us for assistance, we tried to help him diagnose the issue and ultimately on his request took the system back for testing and possible repairs.  However such repairs did not end up being necessary as the system was fully functional.  Mr. L[redacted] was presented with the options of keeping the system and our continued support of trying to figure out what caused his difficulties.  Instead he chose to have us restock it and take a refund.  Per our terms of sale, such refunds are subject to a restocking fee.  Mr. L[redacted] was well aware of our policies when placing the order  ( he would not be able to process it without checking off an acknowledgement box accepting our terms).  As a further gesture of good will, we are willing to offer to split the restocking fee with Mr. L[redacted], which would result in an additional credit of $42.  If he finds this resolution acceptable he should let us know and we are happy to proceed with the proposed courtesy credit.

The order was placed via [redacted] on 04-16-17 [redacted] Buyer's ID: [redacted] Buyer's Email: [redacted] registered email: [redacted] Shipping address is: [redacted] / 240 E Fremont Dr, TEMPE, AZ  85282 [redacted] purchased on April 16th 2017 via [redacted] a Toshiba...

L855 V000275490 Motherboard. The motherboard was advertised on [redacted] with a 30 day warranty and unfortunately Mr. [redacted] did not purchase any extended warranty for the item. Per [redacted]: a buyer must request a return no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window. Mr. [redacted] order was processed and shipped out on April 18th 2017. On the Revdex.com Complaint Background Mr. [redacted] indicated that “Problem Occurred: 4/16/2017”. That date seems to be inconsistent with the fact that we shipped the order on April 18th 2017. Please note that in his single [redacted] message from September 30th 2017, Mr. [redacted] clearly states that “It was the exact mobo I needed, installed just fine since I am an A+ certified tech and powered on just fine.” (Please see below the [redacted] message from Sep-30-17 15:03). Therefore customer acknowledged that the motherboard was received exactly as described and it was fully functional. We are confident that the motherboard was fully functional and Mr. [redacted] is abusing the dispute reason since he indicates that “Everything seemed good until a couple weeks later I decided to power the unit back on again but it was dead”. By stating “couple weeks” Mr. [redacted] contradicts himself since Mr. [redacted] definitely did not contact us “couple weeks later”. He only contacted us on September 30th 2017, which is way more than a couple of weeks later. Jeremy also acknowledged this fact by indicating “Talked to Company: 9/30/2017”. So Mr. [redacted] used the motherboard for more than 5 months without any intention to return it, since per his own words Mr. [redacted] never intended to contact us earlier, it seems that the item’s functionality was not an issue as only 24 weeks later (more than 4 months after the return policy expired) on September 30th he contacted us. Furthermore, Mr. [redacted] acknowledged that he “installed” the motherboard which also means that the motherboard is no longer in the same condition that it was in when it was sent to the buyer. Besides, since we were contacted about 24 weeks later, this also means that the motherboard was used for more than 5 months and of course it is no longer in the same condition. Moreover, there were no [redacted] or [redacted] requests, nor did we receive any emails, [redacted] messages, or calls from Mr. [redacted] during the 5 months that he used the motherboard and obviously Mr. [redacted] did not return the item within the 30 day [redacted] return policy. Therefore Mr. [redacted] is abusing the dispute reason for an item that was clearly received exactly as described and it was fully functional. Also Mr. [redacted] was obviously aware of that since he confirmed it in his [redacted] message, but he still tries to force a refund when it's really buyer’s remorse. Since no extended warranty was purchased and the customer did not return the motherboard or even attempt to contact us within the [redacted] 30 day return policy- or within a reasonable time frame afterward - we will not be able to refund the customer. The item is now over 8 months past the [redacted] warranty period and is no longer in the same condition, and the Revdex.com case was opened much later due to buyer’s remorse.    [redacted] message : From:[redacted] To:ascendtech Sent:Sep-30-17 15:03 New message from:[redacted](229) Item # is 252863857539. Purchased a motherboard from you and since it seems like you are a respectable high level [redacted] store I figured I would bring this up to you and see what you think. It was the exact mobo I needed, installed just fine since I am an A+ certified tech and powered on just fine. Everything seemed good until a couple weeks later I decided to power the unit back on again but it was dead. AC adapter and battery was plugged in, completely dead. I removed the battery and ac adapter, held the power button for 10 seconds, plugged the ac adapter back in and it powered on just fine. Little bizarre but I figured that's electronics for you. I then plugged the battery in and the unit completely shut off, no lights just dead. Did the same procedure and left the battery out with ac adapter connected and it came back on. Decided to buy a new battery and ac adapter, plugged it in and it was charging and working fine. Weeks later did the same thing. I truly think this is a bad mobo...

Client ordered a motherboard from our website. Our terms of sale clearly outline what type of products we sell. No orders can be placed unless you check off the box that you agree to all of our terms. In regards to unprofessional emails, buyer used profanity language and offended our employees...

(copies of all emails on file).If client send the board back, we will issue him a refund per our terms.Thank you

Dear [redacted],We are sorry to hear about this issue.We will be more than happy to resolve the issue for you. We've tried to call you and left you a message, but have not heard anything back from you. Please call us at 216-458-1101, dial 0 for an operator and ask to speak to Val. I will arrange the...

replacement for you.Thank you,Val S.Ascendtech

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. 
Regards,
[redacted]

We are sorry to hear about the issue. It was not our intention to ship broken part. However we will be more than happy to issue a FULL refund including shipping cost as soon as the item is returned.Thank you

I’m to respond within 7 days but this horrific company had more than a month to respond? I opened the compliant on 11/12 and it took them over a month to respond, which they did so on 12/14. How is that fair? Also I will try to address the company’s replies in order of their paragraphs.   The company included their terms of the auction which is 30 day returns, well that becomes invalid when the item described to be working correctly is false. I indicated the problem occurred on 4/16/2017 because that is the day I purchased it via [redacted] and it was malfunctioning before I received it, makes sense to put that day right? I’m willing to bet it was malfunctioning before I even purchased it but I cannot put that date here because that would not make sense. The company keeps re-iterating buyer’s remorse because they have no legs to stand on here. The definition of buyer’s remorse is “a feeling of regret or guilt after you have bought something you no longer want”. I WANT this item, I WANT my computer to work…and to work correctly! Simple as that…If my computer worked correctly from the start we wouldn’t have had to go through any of this. I’m not remorseful and do not regret buying something that my computer needs in order to operate, that makes absolutely no sense. In response to this paragraph of theirs: “By stating “couple weeks” Mr. [redacted] contradicts himself since Mr. [redacted] definitely did not contact us “couple weeks later”. He only contacted us on September 30th 2017, which is way more than a couple of weeks later.” They posted my paragraph right above it of me saying this “Everything seemed good until a couple weeks later I decided to power the unit back on again but it was dead.” Did they even read it or anything I said?!? Does it not say that I powered the unit back on a couple weeks later? It definitely does not say that I contacted them a couple weeks later. This company is so full of it that they can’t even get their facts straight… Since this item was “installed” the company admits to considering it is “no longer in the same condition”?!? Wow, if that is not a classic sg scam artist response I don’t know what is! So essentially everybody that buys their products and “installs” them voids the warranty and they tell the buyers sucks for you huh? How embarrassing. I am a respectful and reputable [redacted]er as my reputation on there shows. My account is 17 YEARS old with 230 positive feedback. I never take advantage of or scam people, I also do not “abuse the dispute reason” whatever that even means. But what I do do, is take my time to troubleshoot things properly and thoroughly. Which is what I have done here (reason it has been many months) because I am educated and certified in this field. All in all I truly feel cheated by this company as they obviously do not test their products correctly and thoroughly. Maybe they should hire more qualified people who are knowledgeable in electronics and in the correct fields to test and guarantee their products work before posting them for sale.