Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In response to your December 29, reply (above) I have included a photo of the FoxconnA9DA Motherboard as it appeared upon return shipmentMake note of CLR_CMOSJumper position pins 2-closed (default) as documented via video on 12/08/2015(http://bit.ly/1ZAduQV)I have not received any refund as of today (CM-12/17/http://bit.ly/1MFyv3d)I expect I will never see a refundfrom AscendTech Inc given their very clear deceptive business practicesClearly it's beenmore than two weeks since RMA CQ-was issued 109:4-3-(A)(2)(b)(c),(B).12/29/Revdex.com 12/29/Reply Case #: http://bit.ly/1moNKZa109:4-3-Failure to deliver; substitution of goods or services.http://codes.ohio.gov/oac/109:4-3-09(A) It shall be a deceptive act or practice in connection with a consumer transaction for a supplier:(1) To advertise or promise prompt delivery unless, at the time of the advertisement, the supplier has taken reasonable action to insure prompt delivery;(2) To accept money from a consumer for goods or services ordered by mail, telephone, or otherwise and then permit eight weeks to elapse without:(a) Making shipment or delivery of the goods or services ordered;(b) Making a full refund;(c) Advising the consumer of the duration of an extended delay and offering to send the consumer a refund within two weeks if the consumer so requests; or(d) Furnishing similar goods or services of equal or greater value as a good faith substitute if the consumer agrees.(B) When a consumer transaction involves goods it shall be a deceptive act or practice for a supplier to furnish similar goods of equal or greater value when there was no intention to ship, deliver, or install the original goods orderedThe act of a supplier in furnishing similar merchandise of equal or greater value as a good faith substitute does not violate this rule.(C) For the purposes of this rule, goods or services may not be considered of "equal or greater value" if they are notsubstantially similar to the goods or services ordered, or are not fit for the purposes intended, or if the supplier normally offers the substituted goods or services at a lower price than the "regular price", as defined in rule 109:4-3-of the Administrative Code, of the goods ordered Regards, [redacted]
Well, now [redacted] says that the item “malfunctioning before I received it” and that totally contradicts his earlier [redacted] statement from 09-30-17: “It was the exact mobo I needed, installed just fine since I am an A+ certified tech and powered on just fine“ Thus Mr [redacted] acknowledged that the item was the exact motherboard that he needed and was working when he installed it therefore the “malfunctioning “statement is falseAlso the Toshiba Motherboard purchased on 04-16-was not malfunctioning before customer received since it was tested before shipping it out and the item passed our testing and quality controlRegarding customer’s comment:” Did they even read it or anything I said?!? Does it not say that I powered the unit back on a couple weeks later? It definitely does not say that I contacted them a couple weeks laterThis company is so full of it that they can’t even get their facts straight ” So Mr [redacted] is stating: “I powered the unit back on a couple weeks later.” The question is: why didn’t he contact us right away regarding any issue that he is claiming having “couple weeks later”? How comes that an “A+ certified tech” with a “YEARS old” [redacted] account does not know that he purchased an item with a days warranty and he needs to contact the seller within the warranty period (not months later) in order to resolve any issues? If an item is received and does not work as described or has some issue, that is exactly what the day warranty period is for; the customer can contact the seller and request a return within that period and the seller will oblige, as that is the reason for having a warranty in the first place But there were no [redacted] or [redacted] requests, nor did we receive any emails, [redacted] messages, or calls from Mr [redacted] during the months that he used the motherboard and obviously Mr [redacted] did not return the item within the day [redacted] return policySo evidently Mr*** did not have any issues at all for more than monthsThat also means he used the Motherboard for more than months and the Motherboard obviously is no longer in the same condition after more than months of using itTherefore Mr [redacted] is abusing the dispute reason for an item that was clearly received exactly as described and it was fully functionalAlso Mr [redacted] was clearly aware of that since he confirmed it in his [redacted] message, but he still tries to force a refund when it's really buyer’s remorseAs an aside, customer claims that “I am a respectful and reputable ***er as my reputation on there showsMy account is YEARS old with positive feedback”Well he has positive feedbacks for the whole years membership with [redacted] plus if he is a “reputable ***er” as he is claiming, then he should definitely be aware of the [redacted] days return policy to which he agreed when he placed the order via [redacted] and also was obviously ignoring the same [redacted] policy months later by twisting his story just to get his way The [redacted] Money Back timelines for returns is: “A buyer must request a return no later than days after the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window.” The [redacted] Money Back guaranty timelines for Replacements is: “Replacement and exchanges can be requested by the buyer and/or sellerExchanges are based on value of the original purchased item, with current and equal value A buyer must request a return no later than days after the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window.”
The order was placed via [redacted] on 04-16- [redacted] Buyer's ID: [redacted] Buyer's Email: [redacted] registered email: [redacted] Shipping address is: [redacted] / E Fremont Dr, TEMPE, AZ [redacted] purchased on April 16th via [redacted] a Toshiba LVMotherboardThe motherboard was advertised on [redacted] with a day warranty and unfortunately Mr [redacted] did not purchase any extended warranty for the itemPer ***: a buyer must request a return no later than days after the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return windowMr [redacted] order was processed and shipped out on April 18th On the Revdex.com Complaint Background Mr [redacted] indicated that “Problem Occurred: 4/16/2017”That date seems to be inconsistent with the fact that we shipped the order on April 18th Please note that in his single [redacted] message from September 30th 2017, Mr [redacted] clearly states that “It was the exact mobo I needed, installed just fine since I am an A+ certified tech and powered on just fine.” (Please see below the [redacted] message from Sep-30-15:03)Therefore customer acknowledged that the motherboard was received exactly as described and it was fully functionalWe are confident that the motherboard was fully functional and Mr [redacted] is abusing the dispute reason since he indicates that “Everything seemed good until a couple weeks later I decided to power the unit back on again but it was dead”By stating “couple weeks” Mr [redacted] contradicts himself since Mr [redacted] definitely did not contact us “couple weeks later”He only contacted us on September 30th 2017, which is way more than a couple of weeks laterJeremy also acknowledged this fact by indicating “Talked to Company: 9/30/2017”So Mr [redacted] used the motherboard for more than months without any intention to return it, since per his own words Mr [redacted] never intended to contact us earlier, it seems that the item’s functionality was not an issue as only weeks later (more than months after the return policy expired) on September 30th he contacted usFurthermore, Mr [redacted] acknowledged that he “installed” the motherboard which also means that the motherboard is no longer in the same condition that it was in when it was sent to the buyerBesides, since we were contacted about weeks later, this also means that the motherboard was used for more than months and of course it is no longer in the same conditionMoreover, there were no [redacted] or [redacted] requests, nor did we receive any emails, [redacted] messages, or calls from Mr [redacted] during the months that he used the motherboard and obviously Mr [redacted] did not return the item within the day [redacted] return policyTherefore Mr [redacted] is abusing the dispute reason for an item that was clearly received exactly as described and it was fully functionalAlso Mr [redacted] was obviously aware of that since he confirmed it in his [redacted] message, but he still tries to force a refund when it's really buyer’s remorseSince no extended warranty was purchased and the customer did not return the motherboard or even attempt to contact us within the [redacted] day return policy- or within a reasonable time frame afterward - we will not be able to refund the customerThe item is now over months past the [redacted] warranty period and is no longer in the same condition, and the Revdex.com case was opened much later due to buyer’s remorse [redacted] message : From: [redacted] To:ascendtech Sent:Sep-30-15:New message from: [redacted] (229) Item # is Purchased a motherboard from you and since it seems like you are a respectable high level [redacted] store I figured I would bring this up to you and see what you thinkIt was the exact mobo I needed, installed just fine since I am an A+ certified tech and powered on just fineEverything seemed good until a couple weeks later I decided to power the unit back on again but it was deadAC adapter and battery was plugged in, completely deadI removed the battery and ac adapter, held the power button for seconds, plugged the ac adapter back in and it powered on just fineLittle bizarre but I figured that's electronics for youI then plugged the battery in and the unit completely shut off, no lights just deadDid the same procedure and left the battery out with ac adapter connected and it came back onDecided to buy a new battery and ac adapter, plugged it in and it was charging and working fineWeeks later did the same thingI truly think this is a bad mobo
Dear ***,We are sorry to hear about this issue.We will be more than happy to resolve the issue for youWe've tried to call you and left you a message, but have not heard anything back from youPlease call us at 216-458-1101, dial for an operator and ask to speak to ValI will arrange the replacement for you.Thank you,Val S.Ascendtech
We have reviewed the complaint and would like to begin by first stating that we have tried and will continue to try to help MrL*** MrL [redacted] writes multiple times in all capital letters that we sold him a broken computer That is not true MrL [redacted] was sold and was delivered a working computer We further took the computer back on his request for testing That testing confirmed that the computer was working properly Specifically, on return, the system in question was placed on a deep butest which tested and stressed all components continuously for a period of days During the entire span of the test, the system did not fail once If MrL [redacted] experienced “blue screens” it does not mean the system to be defective It could be a result of software and or driver incompatibility and other factors which are not indicative of a defective system It could simply be something specific MrL [redacted] was doing, or some software that MrL [redacted] was trying to run When MrL [redacted] contacted us for assistance, we tried to help him diagnose the issue and ultimately on his request took the system back for testing and possible repairs However such repairs did not end up being necessary as the system was fully functional MrL [redacted] was presented with the options of keeping the system and our continued support of trying to figure out what caused his difficulties Instead he chose to have us restock it and take a refund Per our terms of sale, such refunds are subject to a restocking fee MrL [redacted] was well aware of our policies when placing the order ( he would not be able to process it without checking off an acknowledgement box accepting our terms) As a further gesture of good will, we are willing to offer to split the restocking fee with MrL***, which would result in an additional credit of $ If he finds this resolution acceptable he should let us know and we are happy to proceed with the proposed courtesy credit
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I’m to respond within days but this horrific company had more than a month to respond? I opened the compliant on 11/and it took them over a month to respond, which they did so on 12/How is that fair? Also I will try to address the company’s replies in order of their paragraphs The company included their terms of the auction which is day returns, well that becomes invalid when the item described to be working correctly is falseI indicated the problem occurred on 4/16/because that is the day I purchased it via [redacted] and it was malfunctioning before I received it, makes sense to put that day right? I’m willing to bet it was malfunctioning before I even purchased it but I cannot put that date here because that would not make senseThe company keeps re-iterating buyer’s remorse because they have no legs to stand on hereThe definition of buyer’s remorse is “a feeling of regret or guilt after you have bought something you no longer want”I WANT this item, I WANT my computer to work and to work correctly! Simple as that If my computer worked correctly from the start we wouldn’t have had to go through any of thisI’m not remorseful and do not regret buying something that my computer needs in order to operate, that makes absolutely no senseIn response to this paragraph of theirs: “By stating “couple weeks” Mr*** contradicts himself since Mr [redacted] definitely did not contact us “couple weeks later”He only contacted us on September 30th 2017, which is way more than a couple of weeks later.” They posted my paragraph right above it of me saying this “Everything seemed good until a couple weeks later I decided to power the unit back on again but it was dead.” Did they even read it or anything I said?!? Does it not say that I powered the unit back on a couple weeks later? It definitely does not say that I contacted them a couple weeks laterThis company is so full of it that they can’t even get their facts straight Since this item was “installed” the company admits to considering it is “no longer in the same condition”?!? Wow, if that is not a classic sg scam artist response I don’t know what is! So essentially everybody that buys their products and “installs” them voids the warranty and they tell the buyers sucks for you huh? How embarrassingI am a respectful and reputable ***er as my reputation on there showsMy account is YEARS old with positive feedbackI never take advantage of or scam people, I also do not “abuse the dispute reason” whatever that even meansBut what I do do, is take my time to troubleshoot things properly and thoroughlyWhich is what I have done here (reason it has been many months) because I am educated and certified in this fieldAll in all I truly feel cheated by this company as they obviously do not test their products correctly and thoroughlyMaybe they should hire more qualified people who are knowledgeable in electronics and in the correct fields to test and guarantee their products work before posting them for sale
We are sorry to hear about the issueIt was not our intention to ship broken partHowever we will be more than happy to issue a FULL refund including shipping cost as soon as the item is returned.Thank you
Attached is the copy of the refund recordThe refund was issued on December, 21st.Thank you,Ascendtech resolution dept
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In response to your December 29, reply (above) I have included a photo of the FoxconnA9DA Motherboard as it appeared upon return shipmentMake note of CLR_CMOSJumper position pins 2-closed (default) as documented via video on 12/08/2015(http://bit.ly/1ZAduQV)I have not received any refund as of today (CM-12/17/http://bit.ly/1MFyv3d)I expect I will never see a refundfrom AscendTech Inc given their very clear deceptive business practicesClearly it's beenmore than two weeks since RMA CQ-was issued 109:4-3-(A)(2)(b)(c),(B).12/29/Revdex.com 12/29/Reply Case #: http://bit.ly/1moNKZa109:4-3-Failure to deliver; substitution of goods or services.http://codes.ohio.gov/oac/109:4-3-09(A) It shall be a deceptive act or practice in connection with a consumer transaction for a supplier:(1) To advertise or promise prompt delivery unless, at the time of the advertisement, the supplier has taken reasonable action to insure prompt delivery;(2) To accept money from a consumer for goods or services ordered by mail, telephone, or otherwise and then permit eight weeks to elapse without:(a) Making shipment or delivery of the goods or services ordered;(b) Making a full refund;(c) Advising the consumer of the duration of an extended delay and offering to send the consumer a refund within two weeks if the consumer so requests; or(d) Furnishing similar goods or services of equal or greater value as a good faith substitute if the consumer agrees.(B) When a consumer transaction involves goods it shall be a deceptive act or practice for a supplier to furnish similar goods of equal or greater value when there was no intention to ship, deliver, or install the original goods orderedThe act of a supplier in furnishing similar merchandise of equal or greater value as a good faith substitute does not violate this rule.(C) For the purposes of this rule, goods or services may not be considered of "equal or greater value" if they are notsubstantially similar to the goods or services ordered, or are not fit for the purposes intended, or if the supplier normally offers the substituted goods or services at a lower price than the "regular price", as defined in rule 109:4-3-of the Administrative Code, of the goods ordered Regards, [redacted]
Well, now [redacted] says that the item “malfunctioning before I received it” and that totally contradicts his earlier [redacted] statement from 09-30-17: “It was the exact mobo I needed, installed just fine since I am an A+ certified tech and powered on just fine“ Thus Mr [redacted] acknowledged that the item was the exact motherboard that he needed and was working when he installed it therefore the “malfunctioning “statement is falseAlso the Toshiba Motherboard purchased on 04-16-was not malfunctioning before customer received since it was tested before shipping it out and the item passed our testing and quality controlRegarding customer’s comment:” Did they even read it or anything I said?!? Does it not say that I powered the unit back on a couple weeks later? It definitely does not say that I contacted them a couple weeks laterThis company is so full of it that they can’t even get their facts straight ” So Mr [redacted] is stating: “I powered the unit back on a couple weeks later.” The question is: why didn’t he contact us right away regarding any issue that he is claiming having “couple weeks later”? How comes that an “A+ certified tech” with a “YEARS old” [redacted] account does not know that he purchased an item with a days warranty and he needs to contact the seller within the warranty period (not months later) in order to resolve any issues? If an item is received and does not work as described or has some issue, that is exactly what the day warranty period is for; the customer can contact the seller and request a return within that period and the seller will oblige, as that is the reason for having a warranty in the first place But there were no [redacted] or [redacted] requests, nor did we receive any emails, [redacted] messages, or calls from Mr [redacted] during the months that he used the motherboard and obviously Mr [redacted] did not return the item within the day [redacted] return policySo evidently Mr*** did not have any issues at all for more than monthsThat also means he used the Motherboard for more than months and the Motherboard obviously is no longer in the same condition after more than months of using itTherefore Mr [redacted] is abusing the dispute reason for an item that was clearly received exactly as described and it was fully functionalAlso Mr [redacted] was clearly aware of that since he confirmed it in his [redacted] message, but he still tries to force a refund when it's really buyer’s remorseAs an aside, customer claims that “I am a respectful and reputable ***er as my reputation on there showsMy account is YEARS old with positive feedback”Well he has positive feedbacks for the whole years membership with [redacted] plus if he is a “reputable ***er” as he is claiming, then he should definitely be aware of the [redacted] days return policy to which he agreed when he placed the order via [redacted] and also was obviously ignoring the same [redacted] policy months later by twisting his story just to get his way The [redacted] Money Back timelines for returns is: “A buyer must request a return no later than days after the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window.” The [redacted] Money Back guaranty timelines for Replacements is: “Replacement and exchanges can be requested by the buyer and/or sellerExchanges are based on value of the original purchased item, with current and equal value A buyer must request a return no later than days after the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window.”
The order was placed via [redacted] on 04-16- [redacted] Buyer's ID: [redacted] Buyer's Email: [redacted] registered email: [redacted] Shipping address is: [redacted] / E Fremont Dr, TEMPE, AZ [redacted] purchased on April 16th via [redacted] a Toshiba LVMotherboardThe motherboard was advertised on [redacted] with a day warranty and unfortunately Mr [redacted] did not purchase any extended warranty for the itemPer ***: a buyer must request a return no later than days after the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return windowMr [redacted] order was processed and shipped out on April 18th On the Revdex.com Complaint Background Mr [redacted] indicated that “Problem Occurred: 4/16/2017”That date seems to be inconsistent with the fact that we shipped the order on April 18th Please note that in his single [redacted] message from September 30th 2017, Mr [redacted] clearly states that “It was the exact mobo I needed, installed just fine since I am an A+ certified tech and powered on just fine.” (Please see below the [redacted] message from Sep-30-15:03)Therefore customer acknowledged that the motherboard was received exactly as described and it was fully functionalWe are confident that the motherboard was fully functional and Mr [redacted] is abusing the dispute reason since he indicates that “Everything seemed good until a couple weeks later I decided to power the unit back on again but it was dead”By stating “couple weeks” Mr [redacted] contradicts himself since Mr [redacted] definitely did not contact us “couple weeks later”He only contacted us on September 30th 2017, which is way more than a couple of weeks laterJeremy also acknowledged this fact by indicating “Talked to Company: 9/30/2017”So Mr [redacted] used the motherboard for more than months without any intention to return it, since per his own words Mr [redacted] never intended to contact us earlier, it seems that the item’s functionality was not an issue as only weeks later (more than months after the return policy expired) on September 30th he contacted usFurthermore, Mr [redacted] acknowledged that he “installed” the motherboard which also means that the motherboard is no longer in the same condition that it was in when it was sent to the buyerBesides, since we were contacted about weeks later, this also means that the motherboard was used for more than months and of course it is no longer in the same conditionMoreover, there were no [redacted] or [redacted] requests, nor did we receive any emails, [redacted] messages, or calls from Mr [redacted] during the months that he used the motherboard and obviously Mr [redacted] did not return the item within the day [redacted] return policyTherefore Mr [redacted] is abusing the dispute reason for an item that was clearly received exactly as described and it was fully functionalAlso Mr [redacted] was obviously aware of that since he confirmed it in his [redacted] message, but he still tries to force a refund when it's really buyer’s remorseSince no extended warranty was purchased and the customer did not return the motherboard or even attempt to contact us within the [redacted] day return policy- or within a reasonable time frame afterward - we will not be able to refund the customerThe item is now over months past the [redacted] warranty period and is no longer in the same condition, and the Revdex.com case was opened much later due to buyer’s remorse [redacted] message : From: [redacted] To:ascendtech Sent:Sep-30-15:New message from: [redacted] (229) Item # is Purchased a motherboard from you and since it seems like you are a respectable high level [redacted] store I figured I would bring this up to you and see what you thinkIt was the exact mobo I needed, installed just fine since I am an A+ certified tech and powered on just fineEverything seemed good until a couple weeks later I decided to power the unit back on again but it was deadAC adapter and battery was plugged in, completely deadI removed the battery and ac adapter, held the power button for seconds, plugged the ac adapter back in and it powered on just fineLittle bizarre but I figured that's electronics for youI then plugged the battery in and the unit completely shut off, no lights just deadDid the same procedure and left the battery out with ac adapter connected and it came back onDecided to buy a new battery and ac adapter, plugged it in and it was charging and working fineWeeks later did the same thingI truly think this is a bad mobo
Dear ***,We are sorry to hear about this issue.We will be more than happy to resolve the issue for youWe've tried to call you and left you a message, but have not heard anything back from youPlease call us at 216-458-1101, dial for an operator and ask to speak to ValI will arrange the replacement for you.Thank you,Val S.Ascendtech
We have reviewed the complaint and would like to begin by first stating that we have tried and will continue to try to help MrL*** MrL [redacted] writes multiple times in all capital letters that we sold him a broken computer That is not true MrL [redacted] was sold and was delivered a working computer We further took the computer back on his request for testing That testing confirmed that the computer was working properly Specifically, on return, the system in question was placed on a deep butest which tested and stressed all components continuously for a period of days During the entire span of the test, the system did not fail once If MrL [redacted] experienced “blue screens” it does not mean the system to be defective It could be a result of software and or driver incompatibility and other factors which are not indicative of a defective system It could simply be something specific MrL [redacted] was doing, or some software that MrL [redacted] was trying to run When MrL [redacted] contacted us for assistance, we tried to help him diagnose the issue and ultimately on his request took the system back for testing and possible repairs However such repairs did not end up being necessary as the system was fully functional MrL [redacted] was presented with the options of keeping the system and our continued support of trying to figure out what caused his difficulties Instead he chose to have us restock it and take a refund Per our terms of sale, such refunds are subject to a restocking fee MrL [redacted] was well aware of our policies when placing the order ( he would not be able to process it without checking off an acknowledgement box accepting our terms) As a further gesture of good will, we are willing to offer to split the restocking fee with MrL***, which would result in an additional credit of $ If he finds this resolution acceptable he should let us know and we are happy to proceed with the proposed courtesy credit
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I’m to respond within days but this horrific company had more than a month to respond? I opened the compliant on 11/and it took them over a month to respond, which they did so on 12/How is that fair? Also I will try to address the company’s replies in order of their paragraphs The company included their terms of the auction which is day returns, well that becomes invalid when the item described to be working correctly is falseI indicated the problem occurred on 4/16/because that is the day I purchased it via [redacted] and it was malfunctioning before I received it, makes sense to put that day right? I’m willing to bet it was malfunctioning before I even purchased it but I cannot put that date here because that would not make senseThe company keeps re-iterating buyer’s remorse because they have no legs to stand on hereThe definition of buyer’s remorse is “a feeling of regret or guilt after you have bought something you no longer want”I WANT this item, I WANT my computer to work and to work correctly! Simple as that If my computer worked correctly from the start we wouldn’t have had to go through any of thisI’m not remorseful and do not regret buying something that my computer needs in order to operate, that makes absolutely no senseIn response to this paragraph of theirs: “By stating “couple weeks” Mr*** contradicts himself since Mr [redacted] definitely did not contact us “couple weeks later”He only contacted us on September 30th 2017, which is way more than a couple of weeks later.” They posted my paragraph right above it of me saying this “Everything seemed good until a couple weeks later I decided to power the unit back on again but it was dead.” Did they even read it or anything I said?!? Does it not say that I powered the unit back on a couple weeks later? It definitely does not say that I contacted them a couple weeks laterThis company is so full of it that they can’t even get their facts straight Since this item was “installed” the company admits to considering it is “no longer in the same condition”?!? Wow, if that is not a classic s
g scam artist response I don’t know what is! So essentially everybody that buys their products and “installs” them voids the warranty and they tell the buyers sucks for you huh? How embarrassingI am a respectful and reputable ***er as my reputation on there showsMy account is YEARS old with positive feedbackI never take advantage of or scam people, I also do not “abuse the dispute reason” whatever that even meansBut what I do do, is take my time to troubleshoot things properly and thoroughlyWhich is what I have done here (reason it has been many months) because I am educated and certified in this fieldAll in all I truly feel cheated by this company as they obviously do not test their products correctly and thoroughlyMaybe they should hire more qualified people who are knowledgeable in electronics and in the correct fields to test and guarantee their products work before posting them for sale
We are sorry to hear about the issueIt was not our intention to ship broken partHowever we will be more than happy to issue a FULL refund including shipping cost as soon as the item is returned.Thank you