AscensionPoint Recovery Services, LLC

January 19, 2018     Ms. [redacted] Revdex.com of Minnesota and North Dakota 220 S. River Ridge Cir. Burnsville, MN  55337     Re:    The Complaint of: Mr. [redacted]           Your File...

No.:        [redacted]           Our File No.:         [redacted]   Dear Ms. [redacted],   Thank you for bringing Mr. [redacted]’s concerns to our attention and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as an apology for any inconvenience or stress our communication attempts may have caused. Our office specializes in deceased estate recoveries for our clients and our efforts center on attempting to locate an authorized estate representative with whom we may speak. In so doing, we take requests for unwanted communications very seriously the moment we are made aware.   Based on the information provided in Mr. [redacted]’s complaint and of which we were previously unaware, please be advised that we have updated our records to avoid further contact regarding this matter to the numbers we have on file. Further, we will notify our client of this occurrence, close and return our file. As requested, neither Mr. [redacted] nor his family should receive any further communications from our office regarding this matter.   We trust these actions will satisfactorily addresses Mr. [redacted]’s concerns, and please extend our sincerest apologies for any inconvenience or stress caused. Please also feel free to contact me if you have any additional questions or concerns. I may be reached at ###-###-####, extension [redacted].   Sincerely,   Dan [redacted] Assistant General Counsel AscensionPoint Recovery Services, LLC

Initial Business Response /* (1000, 5, 2015/07/23) */
July 23, 2015
Ms. [redacted]
Revdex.com of Minnesota and North Dakota
2706 Gannon Road
St. Paul, MN 55116
Re: Case No.:[redacted]
Our Ref No.:072399
Complainant:[redacted]/Estate of [redacted]
Dear Ms....

[redacted]:
Thank you for bringing Mr. [redacted]'s concerns to our attention. We respect and appreciate any consumer's right to not be contacted by us. However, the letter Mr. [redacted] referred to in his complaint was not sent to him; it was sent to the last known address on file for his mother in New Milford, Connecticut (please see attached letter). We, unfortunately, are unable to control to whom and where a letter may be forwarded if a forwarding address is on file with the post office.

Further, the letter was sent more than 3 weeks after her date of passing, which is a date earlier than the one provided in Mr. [redacted]'s complaint and can be confirmed in her obituary. The account our client placed with us on 6/22/15 was not delinquent. Whenever our clients are notified that one of their customers has passed away, the account is automatically closed and sent to us or another probate collection agency. Our firm is not a traditional collection agency that handles delinquent accounts. Rather, we attempt to locate the executor or otherwise authorized estate representative to obtain probate information. We are permitted, pursuant to the Fair Debt Collection Practices Act § 804, to perform location communications, such as calls or letters, to locate the consumer, which includes an executor (FDCPA § 805(d)). Please also see the Federal Trade Commission's Statement of Policy Regarding Communications in Connection with the Collection of Decedents' Debts which allows collectors to communicate with third parties to identify the individuals with the authority to pay the decedent's debts from the assets of the estate.
The location letter did not contain any information about the debt because we are required by law not to disclose any information about a debt in a location letter addressed to the "Estate of" (please see the Federal Trade Commission's Statement of Policy Regarding Communications in Connection with the Collection of Decedents' Debts). This is in order to preserve the integrity and security of the account information and prevent possible fraudulent activity resulting from information being obtained by an unauthorized third party. This is certainly true in Ms. [redacted]'s case because there was post date of death activity on her account. However, please accept this as confirmation that Ms. [redacted]'s account has been returned to our client as a cease so Mr. [redacted] should no longer hear from our office about this account.

Please feel free to contact me if there are additional questions or concerns. I may be reached at [redacted].
Sincerely,
Thersia [redacted]
Compliance Attorney
AscensionPoint Recovery Services, LLC
Initial Consumer Rebuttal /* (2000, 7, 2015/07/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I mis-typed, June 23 was the date of the funeral, June 17 was the day of her death.
On June 19, all credit cards and utilities were notified by me via phone of her death and given the option of taking an address to send the final bill or use Post Office forwarding. CT law states that all debts must be presented within 60 days for payment. All legitimate bills received prior to August 19 will be reviewed and payment made.
I would like to thank the Revdex.com of Minnesota for their time in this matter.
[redacted]

July 26, 2017Ms. [redacted]Revdex.com of Minnesota and North Dakota220 S. River Ridge Cir.Burnsville, MN  55337        Re:     The Complaint of:    Mr. [redacted]          ...

 Your File No.:        [redacted]            Our File No.:        [redacted]Dear Ms. [redacted],Thank you for bringing this matter to our attention and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as an apology for any inconvenience or confusion our communication may have caused Mr. [redacted]. We are a collection agency specializing in deceased accounts and were attempting to locate an executor or otherwise authorized representative for an estate. In so doing, we take consumers’ concerns about unwanted contacts very seriously the moment we are made aware.In this instance, it appears we may have received incorrect information in our office. Accordingly, and as a result of this notification, we have updated our records to reflect the information provided, will notify our client of this occurrence, and return our file to our client to prevent any additional communication with Mr. [redacted]. We take requests to cease communications very seriously and welcome the opportunity to ensure Mr. [redacted]’ concerns are fully addressed.We trust these actions will satisfactorily address Mr. [redacted]’ concerns at this time. Again, please extend our sincerest apologies to Mr. [redacted] for any inconvenience caused. If there are any additional questions or concerns, please feel free to contact me at ###-###-#### or ###-###-####, extension [redacted].Sincerely, Dan [redacted]Assistant General CounselAscensionPoint Recovery Services, LLC[redacted] – Cn Rapids, MN 55433Main: ###-###-####Fax: ###-###-####

Dear Ms. [redacted],   Thank you for bringing this matter to our attention. Please accept this response on behalf of AscensionPoint Recovery Services, LLC, as an apology for any inconvenience or stress our communication [redacted] have caused. Our intent was not to upset Mr. [redacted]. We are a collection...

agency specializing in estate and probate recoveries and were attempting to locate an executor or otherwise authorized representative for an estate. In so doing, we take consumers’ concerns about unwanted contacts very seriously the moment we are made aware.   Accordingly, and as a result of this notification, we have updated our records to reflect the information provided, will notify our client of this occurrence, and return our file to our client to prevent any additional communication with Mr. [redacted] from our office. In addition, we will review the file regarding the referenced communications and take the appropriate remedial actions internally should we discover an error or omission occurred. We take requests to cease communications very seriously and welcome the opportunity to ensure Mr. [redacted] concerns are fully addressed.   Thank you again for your assistance in bringing Mr. [redacted]’s concerns to our attention. We trust this action satisfactorily addresses his concerns at this time. Again, please extend our sincerest apologies to Mr. [redacted] for any inconvenience caused. If there are any additional questions or concerns, please feel free to contact me; I [redacted] be reached at [redacted].   Sincerely,   Dan B[redacted] Assistant General Counsel AscensionPoint Recovery Services, LLC

April 29, 2016Ms. [redacted]Revdex.com of Minnesota and North Dakota220 S. River Ridge Cir.Burnsville, MN  55337Re:The Complaint of:  Ms. [redacted]Your File No.:   [redacted]Our File No.:   [redacted]Dear Ms. [redacted],Thank you for bringing this...

matter to our attention. Please forward our apologies to Ms. [redacted] for any inconvenience our communications may have caused. Our intent was not to upset Ms. [redacted] by contacting her. Rather, we are a collection agency specializing in deceased accounts and were simply attempting to locate an executor or otherwise authorized representative for an estate.Indeed, we are permitted, pursuant to the Fair Debt Collection Practices Act § 804, to perform location communications, such as calls or letters, to locate a consumer, which includes an executor (FDCPA § 805(d)). Please also see the Federal Trade Commission’s Statement of Policy Regarding Communications in Connection with the Collection of Decedents’ Debts, which allows collectors to communicate with third parties to identify individuals with the authority to pay a decedent’s debts from the assets of the estate.  It appears Ms. [redacted]’s primary concern relates to how we obtained her telephone number. Our office utilizes various legal methods and services to locate only public information possibly associated with an account placed in our office. All information obtained is public information and we never disclose the public information obtained to any unrelated third parties. The public information obtained is only used to contact those parties most closely relevant to our searches. In this instance, Ms. [redacted]’s telephone number was legally obtained as a possible telephone number for an executor or otherwise authorized representative for an estate. Through our conversation with Ms. [redacted] on April 28, 2016, our office learned Ms. [redacted] was not the executor or otherwise authorized party, but did have an indirect connection to the decedent through her spouse. After this call, our office placed the number called (ending in [redacted]) for Ms. [redacted] on our internal “Do Not Call” list so she will no longer hear from our office regarding this matter.Again, please extend our sincerest apologies to Ms. [redacted] for any inconvenience or confusion our communications have caused.  Please also feel free to contact me if there are any additional questions or concerns.  I may be reached at ###-###-####.  Sincerely, Dan [redacted]Senior Estate AttorneyAscensionPoint Recovery Services, LLC

Initial Business Response /* (1000, 5, 2015/06/18) */
June 18, 2015
Ms. [redacted]
Revdex.com of Minnesota and North Dakota
2706 Gannon Road
St. Paul, MN 55116
Re: Case No.:[redacted]
Our Ref No.:[redacted]
Complainant:[redacted]/Estate of [redacted]
Dear Ms....

[redacted]:
Thank you for bringing this matter to our attention. Please forward our apologies to Ms. [redacted] for any inconvenience our communications may have caused her or her family. We take consumers' concerns about unwanted communications seriously and will immediately cease further contact once we have been made aware of the concern. We leave voicemail messages on how to have phone numbers removed, and also provide information online to contact our Compliance Department about unwanted communications from us. We respect and appreciate any consumer's right to not be contacted by us. We honor that right as soon as we are asked to discontinue communications.
Regarding the account at issue, Ms. [redacted] notified our client on or about 5/23/15 that Mr. [redacted] was deceased. The account was then placed with us on 5/27/15 because we are one of two probate collection agencies that handle accounts where the customer is deceased. We spoke with an unidentified female, whom we now presume to be Ms. [redacted], on 5/29/15, 6/1/15 and 6/10/15. On the 6/10/15 call, she asked us not to call again and stated she was on a "Do Not Call" list. We immediately placed her account in a cease status and added her phone number to our internal "Do Not Call" list (i.e. the national Do Not Call Registry cannot be accessed by collection agencies since we are not telemarketers).
About an hour later we received an inbound call from a [redacted] asking us to no longer call that phone number. We confirmed with him that the account was flagged as a cease account from the previous phone call that day which is why our representative had to ask him at the beginning of the call for permission to communicate. No calls have been made since we were asked to stop calling on 6/10/15 which was the first time we were asked to place the number on the Do Not Call list. Please accept this as confirmation that Ms. [redacted]'s number ending in [redacted] was added to the Do Not Call list on 6/10/15 and that the account has been returned to our client so she should no longer hear from our office.

Please feel free to contact me if there are additional questions or concerns. I may be reached at [redacted].
Sincerely,
Thersia [redacted]
Compliance Attorney
AscensionPoint Recovery Services, LLC

April 7, 2016
Ms. [redacted]
Revdex.com of Minnesota and North Dakota
220 S. River Ridge Cir.
Burnsville, MN 55337-1610
Re Old Case ID.: [redacted]
New Case ID.: [redacted] Our Ref No.: [redacted]
Complainant: [redacted] / Estate of [redacted] D. [redacted]
Dear Ms. [redacted]:
Thank you again for bringing this matter to our attention. As set forth in our previous letter dated March 26, 2016, Ms. [redacted] requested, as she does now, to receive a detailed accounting of the amount our client alleges is due ($437.71) and we immediately submitted a request to our client to facilitate her request. We are pleased to announce that we received documents responsive to Ms. [redacted]’s request from our client today and these documents are currently being sent to Ms. [redacted] via UPS Overnight Mail at the address we have on file (which she confirmed to be correct). Please note that our client has recently recalled the account at issue from our office and should Ms. [redacted] have any questions or need any further information regarding this account, she may wish to contact our client directly for further assistance as necessary.
Again, we apologize for any inconvenience to Ms. [redacted] during this process, and wish to again extend our sincerest condolences for the loss of her husband. Please feel free to contact me if there are any additional questions or concerns. I may be reached at ###-###-####.
Sincerely,
Dan [redacted]
Sr. Estate Attorney
AscensionPoint Recovery Services, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12466263, and find that this resolution is satisfactory to me.thanks for your help.

May 4, 2016Ms. [redacted]Revdex.com of Minnesota and North Dakota220 S. River Ridge Cir.Burnsville, MN  55337Re:The Complaint of:   Ms. [redacted]Your File No.:   [redacted]Our File No.:   [redacted]Dear Ms. [redacted],Thank you again for bringing this matter to our attention. Please thank Ms. [redacted] for the clarification and again extend our sincerest apologies for the misunderstanding. As noted in our prior response, our office placed the number called for Ms. [redacted] (ending in [redacted]) on our internal “Do Not Call” list so she will no longer hear from our office regarding this matter. Additionally, we have also closed the file in our office and returned it to our client.Again, please extend our sincerest apologies for any inconvenience or confusion our communications have caused.  Please also feel free to contact me if there are any additional questions or concerns.  I may be reached at ###-###-####.  Sincerely, Dan [redacted]Senior Estate AttorneyAscensionPoint Recovery Services, LLC